The Good Guys Thomastown

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DoingGood since 1952!

"The Good Guys is where you’ll Pay Less Every Day on a wide range of appliances and electronics across Australia. Since 1952, we have provided families with the latest technology and appliances, including fridges, ovens, dishwashers, vacuum cleaners, TVs, computers, laptops, tablets, gaming, wellness, heating and cooling products from all the big brands. Shop in-store, over the phone or online to find great deals!"

Address: 30 Dalton Rd, Thomastown VIC 3074, Australia

Phone: (03) 9463 7500

Website

State: Victoria

City: Thomastown

Zip Code: 3074

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

If you need a new fridge, kenneth is your guy. His so professional and knowledgeable about the products, not pushy in any way, and is patient and provides great advice and alternatives. He also provides you with a better price or deal. Never seen such amazing customer service.  Will be back soon

Good guys are terrible I will never shop there again.nBrought a washing machine from them.nWe were told with prime delivery that they would take away the old washing machine and the packaging for the new one.nThe delivery men were rough and rude.nThe delivery men refused to take away the packaging, they said it's not part of the service.nNow I have a whole lot of packaging and foam to dispose of.nVery disappointing.nnThe below was added on a day later.nnAnd to make things worse I just discovered a protective plate in the packaging which they didn't install.nIt Turns out to be a good thing they didn't take the packaging away.nGood Guys are absolutely hopeless.

The Good Guys - Concierge DeptnAfter a numerous emails going back & forwards from the Good Guys Concierge Dept & requesting a report from a Washing Machine, Technician of course there was no report I finally received a text message from Woolley Appliance Services. The technician was absolutely a gentleman but just don’t ask any questions about the company in question, which in my case was LG. The technician was very tight lip about the extended warranty policy.  Just remember, when purchasing white goods appliances or any products, the warranty should cover all aspects of that appliances/product. There shouldn’t be any conditions on Extended Warranties. When appliances come out from the manufacturers, they have built their appliances. They should cover all parts of the appliances. Looking at the replacement part of this LG washing machine, I noticed the part was of a thicker material & of a better quality, compared to the original part.nI asked, the Technician if he would be able to change the other side because the replacement is of a better quality but he said, ‘No’nJust be very careful when purchasing extended warranties ask question to what the warranty covers, when placing a claim on the appliances.n*LG Wash Machine Model WTG9020V with Soft Close Touch Lid.nnAlso, I would like to point out, when corresponding with customers/clients refer to previous emails. The Staff from the Concierge Dept emailed me with my late name’s details, when the invoice and receipt were submitted in my name alone.

Want to give out a massive shoutout to the amazing Kat from Good Guys Thomastown. Fabulous customer service, honest straight forward no nonsense customer service. 10/10 walked out with exactly what I needed plus more. Highly recommend going in and seeing Kat for all your appliances needs.

I visited the Good Guys store last week and I was very impressed by their service and selection. They had all the products I was looking for. The staff was friendly and helpful, and they offered me a great deal on a bundle. I would highly recommend this store to anyone looking for quality products at reasonable prices. This is a 5 star review for sure!

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Directions to The Good Guys Thomastown with public transportation

Settlement Rd/Dalton Rd (Thomastown) 40 meters

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Settlement Rd/Dalton Rd (Thomastown) 110 meters

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Wood St/Dalton Rd (Thomastown) 410 meters

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Wood St/Dalton Rd (Thomastown) 440 meters

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Hanrahan St/Wood St (Thomastown) 450 meters

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