The Good Guys Thomastown

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DoingGood since 1952!

"The Good Guys is where you’ll Pay Less Every Day on a wide range of appliances and electronics across Australia. Since 1952, we have provided families with the latest technology and appliances, including fridges, ovens, dishwashers, vacuum cleaners, TVs, computers, laptops, tablets, gaming, wellness, heating and cooling products from all the big brands. Shop in-store, over the phone or online to find great deals!"

Address: 30 Dalton Rd, Thomastown VIC 3074, Australia

Phone: (03) 9463 7500

Website

State: Victoria

City: Thomastown

Zip Code: 3074

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Had a great experience except that I had to  wait for my product over at the loading dock instead of instore. It is not big enough especially when the trucks are parked in their waiting to get unloaded. One that was parked in the 5 car parks there so we all had try and park in front of all the dump masters and wait until the trucks were done. Surely there was at least one person that could of attended to the cars as well instead of standing there and waiting.

I had a fantastic experience at Goodguys thanks to Daniel. From the moment I walked in, he was kind, attentive, and genuinely helpful. While another staff member seemed rushed and not very approachable, Daniel completely turned the situation around with his warm smile and patience. He took the time to answer all my questions without making me feel rushed, and went above and beyond to ensure I left satisfied. It’s rare to come across someone so professional and friendly — Daniel truly made the visit a positive one. Thank you, Daniel!

Floor staff were nice, but the girls at the front desk need a  major lesson in customer service.nnUnprofessional to say the least and that's putting it nicely. You can whisper  and giggle on your lunch break not while there's customers standing in front of you.

I have been shopping at The Good guys at Thomas Town, for at least 15 years and never had a bad experience with them. Every time when I need something, whether it’s an appliance for myself or as a gift for someone else, Good Guys never disappointed me. Great products. Better Deals, Amazing Staff members who deliver quality Customer service. Like every company, there are some people who are not professional in what they do but, I know who could better serve me.nnKeep your wonderful work guys ! Surely will recommend you to my friends.

The Good Guys Thomastown delivered me a dented fridge. The first set of delivery guys also didn’t install the washer properly, leaving the hot water hose out and saying they had no tools. The second set of delivery guys - Namit was amazing. They came in with a new fridge and took the dented one out. He also installed the hot water hose for me with bare hands.nnIt’s a shit show dealing with The Good Guys Thomastown. I ordered and dealt with them via phone. Simply getting to a rep would take me 10 minutes or more. My call would get transferred eternally. Even reaching the manager, he tried transferring my call to admin. The store refused to get me a replacement. They tried to give me $100 damage cover and get LG to replace the dented door for me. But in my eye, if I buy a new fridge, I should get a new fridge with no imperfections - it’s not that hard to understand. If you’re gonna do that, get me a new fridge and fix the dented fridge in your warehouse or something. I paid money so I should be getting my money’s worth. Dealing with The Good Guys Thomastown almost made me give up on getting a new fridge lol. It was a work day that I had to deal with this ordeal and all I did for work was sending one work email.nnAfter long phone calls that could have been short and sweet and being unhappy with the resolution, I called the mainline. In less than 10 minutes, the lady named Janet on the mainline managed to get me a replacement fridge. The next morning at 7.45, I got a new shiny fridge.

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Directions to The Good Guys Thomastown with public transportation

Settlement Rd/Dalton Rd (Thomastown) 40 meters

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Settlement Rd/Dalton Rd (Thomastown) 110 meters

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Wood St/Dalton Rd (Thomastown) 410 meters

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Wood St/Dalton Rd (Thomastown) 440 meters

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Hanrahan St/Wood St (Thomastown) 450 meters

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