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Harvey Norman

  2. Thomastown Department Store
  3. Bundoora Department Store
  4. Bundoora Furniture Store
  5. Lalor Department Store

Reviews, get directions and contact details for Harvey Norman

Harvey Norman

About

Harvey Norman is Australia's leading retailer of Computers, Electrical, Furniture and Bedding's leading brands.

Story

Harvey Norman is Australia's leading retail chain. We stock a huge range of TVs, computers, laptops, cameras, kitchen appliances, ipods, home theatre, furniture, manchester and mattresses.

Address: 308-320 Settlement Rd, Thomastown VIC 3074, Australia
Phone: (03) 9463 4777
moc.namronyevrah.ua@tsrifremotsuc
State: Victoria
Zip Code: 3074


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
The atmosphere in this shop is so inviting. It's so well-designed and comfortable to browse. I love the way you've displayed your merchandise. It's so visually appealing and makes shopping a pleasure. The lighting and music create such a pleasant ambience. It's truly a relaxing shopping experience. This shop is so well-organized and easy to navigate. It's a joy to find what I'm looking for.
This was my second bad experience with the Harvey Norman Thomastown. If you’re looking for a place to get rip off Pay a high price and get the cheap quality please head there without delaying anything. I got rug and thread coming off and bought chairs and when I bought the the screw wholes were missing the place, I then went to their factory to get replacement a lady told me they will get the right one and contact which never happened Finally, broke legs and fell on the floor while carrying my little child luckily nothing serious happened but left with pain for a few days. I then went there to explain my situation a lady told me to leave that broken chair but, we can’t replace it So please kindly join the Thomastown Harvey Norman, if you’ve money and thinking of donating by collecting cheap collection…!!!
My partner and I ordered some furniture from here and the sales representative was absolutely awesome and so helpful. We got our furniture delivered today and the delivery people were quick and efficient. Everything was wrapped up well. No damage. Happy with the quality.
Trust me you need to avoid this store at all costs. I ordered a sofa with chaise that was not in stock after seeing the king size version of it on the store floor months earlier. The order was based off a sketch they gave me with the different versions this model comes in. It also had some measurements printed but the lady I dealt with called Dimi had also scribbled some measurements as well as using a large couch on the store floor to demonstrate where the width of my couch would come to. I believe I agreed to order 2 pieces a chaise and 1.5 seater that would come to a 200cm width. As it was a custom order, I waited approximately three months for it to be delivered. It arrived yesterday and as the drivers were unpacking it, I expressed concern with the size and they both agreed that it was too large. After they left, I called Dimi to let her know that I wasn’t happy and asked her if they could come and pick it up and she said “you will lose a 20% restocking fee”. Reluctantly, I agreed and asked her if they could please do this today as it was blocking my living room. She said she had to talk to the manager Matt and he would be in tomorrow but “I’m not sure if he’ll give you your money back as it was a custom order”. This was the first two phone calls and in each phone call, I asked her what measurements she ordered for me and she kept repeating “just check your invoice love”. I did in fact check my invoice and it most definitely didn’t have measurements listed! She then called me and asked me exactly what measurements I had. After telling her it was 245cm wide, she says “oh, so it’s just 3cm over”. No Dimi it’s not!! I decided to come in the following morning to speak to the manager Matt. He stated not caring that I believed I ordered two pieces totalling 200cm wide and denied that any errors were made even after acknowledging that “so what it was 3cm over.” He also decided to go off on a rant about other customers regretting their purchases all the time! I realised this person wasn’t interested in offering me any resolution and told him I would be reporting this to the ACCC. He stood up and told me to run along and do that as “he doesn’t take too kindly to customers threatening to go to the ACCC, especially not with the morning he’s had”. This is obviously someone who should not be working in retail anymore.nI left this store so disgusted and disappointed and will absolutely be reporting them to the ACCC. This was over $4000. To Harvey Norman, this might be a few pennies but to a healthcare worker like me it’s not.
Giving 5 stars due to amazing customer service of Manager Faiz. We bought a refrigerator and a television. Manager Faiz was exceptionally helpful throughout the entire process, providing comprehensive support. He patiently and thoroughly demonstrated all the features. We are very pleased with our purchase.
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