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Baby Bunting

  1. Thomastown
  2. Thomastown Shopping Mall
  3. Thomastown Clothing Store
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  5. Thomastown Book Store

Reviews, get directions and contact details for Baby Bunting

Baby Bunting
Address: 1/36 Dalton Rd, Thomastown VIC 3074, Australia
Phone: (03) 9465 7770
State: Victoria
City: Thomastown
Zip Code: 3074


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I had a two-seat installation booked today but was unfortunately around 10 minutes late. Despite this, I wasn’t offered any support or flexibility — not even the option to have one seat installed.nnI’m currently almost 35 weeks pregnant and was disappointed that the next available booking offered to me was over a week away, on the 16th.nnI arrived at 11:10 and noticed no one was outside. It took about five minutes to park, get my toddler ready, and head into the store. I checked in and even paid at the counter. The staff member mentioned I was “a bit late,” to which I apologized and said I was happy to wait if needed.nnBy around 11:20, the next customer booked for 11:40 arrived and was seen immediately. I was still standing there without any solution offered.nnAs someone heavily pregnant and managing a toddler, I expected a little more understanding and flexibility. I left very disappointed with the service today.
My husband and I came in on the weekend to have a look at a few things and as first time parents going into a baby store can be exciting but so intimidating. We had Leah help us with strollers, car seats etc and she was so amazing! She made us feel so reassured and helped make some important decisions, offering such friendly service and incredible advice. We’ll be trying to find her next time we go in for more! Couldn’t recommend her enough!
The staff are not helpful at all. Not sure why they even have staff at this store. 1 person at the counter when the line a backing up and other staff are just chit chatting sitting and playing on the demo prams. When we ask for any help or demo they’re clueless and look at each other faces. They either give you wrong products and wrong sizes and when you come back to return and exchange the lady at the counter is so “Warm and welcoming “. Behaves as if i was there to rob them. You’re better off just doing click and collect. Thats all they’re good for. I have been going to this store for over 8 years now and the customer service has gone down the drain.nnThe warehouse blokes are good and helpful so they’re the ones getting the 1 star.
My partner and I visited the store yesterday to purchase a couple of things for my sisters baby. Rose served us in store and was extremely helpful. Thank you Rose!
Today I was in your store, the first person to serve me was Isabelle she put an item on lay by for me and I continued to shop. I found a nappy holder and baby care kit I came to the register and Isabelle served me again while trying to price match a few things, I could feel her getting frustrated but still she was calm. I than said I would like to still browse if I could keep the two items at the register. She said “do you need a trolley to put the stuff in with a cold attitude, so I said no I’m just having a browse I want them but do you want me to put them back than get them when I come back and she said something like yeah that would be good. That’s when I knew she was frustrated and just trying to complicate my shop. I than said but I’m getting them why can I not just leave them up here and have a quick browse? While my hand was still on the product she snatched it out of my hand that was when I said why did you snatch it like that is there a problem. She apologised if she came off aggressive and I walked away. I than came back to purchase those two products and a lovely girl served me who actually helped me with all my price match enquiries. Once she finished I said I’ve had the worst year thank you so much it’s great to be served by someone so nice. We completed the order and I continued to browse. I than heard the manager say Isabelle make sure you try to be nice to the next one while walking away from the registers laughing. I went straight back to the register and asked who that was because I knew they were laughing about me assuming I had left. She told me that was the manager Elouise. The way it was said was very obvious it was sarcasm and to think that she saw me come out of the isle and not approach asking about my poor experience instead encouraging her employees poor service by laughing about it is absolutely mind blowing. I have been shopping at baby bunting thomastown for over 8 years and for the first time I feel so uncomfortable to ever return.
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