Hertz Car Rental Brisbane Airport

Really happy with the service. As I had never hired a car before, the staff informed me of all my options and the costs involved, explained the insurance and what I needed to do when I returned the vehicle. The price was fair and the car was in excellent condition. Returning the car within Brisbane airport was really easy and quick. I had been skeptical after reading the reviews, but can honestly say it was a really easy process and would happily use Hertz again
5 7 years ago (07-03-2018)

Car hire was easy. The return experience was rude and downright deceitful. We filled up the car at the Shell next to the terminal and upon return was unfortunately served by John who must have been having a horrible day. He rudely asked where the receipt for the fuel was and when we explained we didn't know we needed to produce one we got a rude and condescending response. He told us why they want one and said we were told upon picking up the car that we would need to produce one (we weren't). When we explained that we weren't told he snapped at us that we should have read the rental contract (yes it technically is buried in the fine print). All the while it should be clear that there was no question the car was full. Despite simply questioning us not being told up front about the seat requirement, he huffed and puffed an slapped at the car then very extravagantly wrote across the window 'Needs fuel?'. I requested the final receipt and he basically threw it at us. Upon reading we had been charged 10L at $4.54/litre an extra $45. We were not told about the charge and sneaking it in there was downright deceptive and deceitful. While I don't get the logic behind the policy in the first place i understand if it's a business decision. It is however up to Hertz to properly communicate it to customers as it wouldn't have been an issue had we known we needed one. The way were were received was disgusting though and completely soured what should have been an otherwise fine experience.
1 7 years ago (21-02-2018)

I booked a Ford Mustang through Hertz Adrenalin Package. The whole experience was exceptional! The lady at the counter was up front with any options/fess that were included. The car itself was amazing!! We drove it to Byron Bay and fell in love with the car. The pick up and return process were simple and pleasant! Definately recommend giving it a go, I know we will do it again soon!
5 7 years ago (05-02-2018)

I rented a car from these thieves in January 2018. Bad experience from collecting. Good car. Full of scratches and marks. Returned the car Full tank in exactly same condition. Was told by receiving manager my bond would b returned immediately. Was instead charged $147. Tried contacting them For an explanation. No one returns email. Phoned them person said to email the details. Have not heard from them since I tried calling on 20 January 2018. Won’t rent another car from them bad customer service. And just pretty slick with charging you for no apparent reason. Be careful
1 7 years ago (09-02-2018)

Lovely staff but now I get it’s all an act. They charged me twice and then they replied maybe twice but then just stopped. Now two months later I’ve had to take legal action on them because they just won’t reply to anything! Worst customer service I’ve ever received. Will not be using them ever again, hope a couple of hundred dollars was worth loosing a regular customer. Save yourself the months of hassles and book with someone else
1 7 years ago (16-03-2018)