Avis

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Address: Terminal 4, Airport Dr, Tullamarine Airport VIC 3045, Australia

Phone: (03) 8855 5333

Website

State: Victoria

City: Tullamarine Airport

Zip Code: 3045

Opening Hours

Monday: 5:00 AM – 12:00 AM
Tuesday: 5:00 AM – 12:00 AM
Wednesday: 5:00 AM – 12:00 AM
Thursday: 5:00 AM – 12:00 AM
Friday: 5:00 AM – 12:00 AM
Saturday: 5:00 AM – 12:00 AM
Sunday: 5:00 AM – 12:00 AM

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Reviews

AVOID!! We arrived at Melbourne airport expecting to pick up a 7 seater suv as we pre booked weeks in advance to then be told there was nothing available for us? We then started to address we had paid in full and filled it all the requirements online and the lady was very rude and told us if we wanted she would upgrade us to a 12 seater bus but we would need to pay extra for all the extra seats? Why would we want to drive a 12 seater bus we only have 4 kids and at the point they are all sobbing and wanting to get out of the airport we spent an hour there trying to work out the next option when another man come over and offered us a lend of the mini van go to Orlando air port and swap it for the suv as they have 32 in stock. The van it’s self was huge it was so dirty dog hair all over it and the air con didn’t work,  We did this it wasted the whole first day of the holiday when we arrived at Orlando they had no idea we was coming they had no suv available and couldn’t help luckily some one returned there keys while we was there and they allowed us to take This as it was not cleaned but we was just happy to try get something and go to the hotel there were dents and marks over the car and the number plate was bent to one side we got them to write this all down. Considering they were very layed back about it all never did I think after coming home I would get a $450 valleting bill saying the car was left in such a bad mess. When I asked for the proof there is clean seats clean dash some biscuit crumbs on the floor and a toy wrapper this litrally happened in the airport while unloading our stuff I genuinely think it’s disgusting how we have been treated and won’t not use Avis again!

Though the staff are pleasant by the time you get to the counter, standing in line for 1 hour before getting a car when they have 5 check in counters and only 3 operating is ridiculous. As a result of the excessively long wait at Avis Melbourne Airport, an important work meeting was missed after taking a red eye from Brisbane and arriving on time. This isn't the first time at Avis Melbourne Airport that it has been 1 hour plus in line so if you need to be sure to get in a car as quickly and smoothly as.possible either get their app and fingers crossed or go to another rental car company

5 stars for excellent customer service! Merry is an amazing employee. I left an expensive pair of headphones in a rental car that I returned last week. Merry helped me find it and organised delivery within the hour!nnI have been so sad but Merry solved my problem and proved to me that Avis is a great brand!

I rented a Tesla model Y from Avis Melbourne Airport and the process was flawless. The location is just outside in front of us when we arrived at Melbourne Airport. There was no wait at all and Francesca was very attentive and friendly in helping us. She also alerted us about the $30 feet to reduce $5k excess to $0. Thankyou Francesca

Fast and helpful staff at office. It was the easiest car rent experience. Just a bit interesting to ask almost a day rent charge if you want to drop off the car in the town, not back to airport. It could be cheaper.

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Reviews, get directions and contact details for Avis

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