Avis

Reviews, get directions and contact details for Avis

Address: Terminal 4, Airport Dr, Tullamarine Airport VIC 3045, Australia

Phone: (03) 8855 5333

Website

State: Victoria

City: Tullamarine Airport

Zip Code: 3045

Opening Hours

Monday: 5:00 AM – 12:00 AM
Tuesday: 5:00 AM – 12:00 AM
Wednesday: 5:00 AM – 12:00 AM
Thursday: 5:00 AM – 12:00 AM
Friday: 5:00 AM – 12:00 AM
Saturday: 5:00 AM – 12:00 AM
Sunday: 5:00 AM – 12:00 AM

Update Info

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Reviews

I recently hired a Tesla from Avis Car and Truck Rental at Melbourne Airport, and I couldn’t have asked for a better experience. The pickup process was incredibly smooth—staff were efficient, and the car was ready and in perfect condition. Driving the Tesla was an amazing experience in itself, but the standout for me was how easy the entire rental process was. Dropping off the car was just as hassle-free, with friendly service and clear instructions. Overall, Avis made this rental experience top-notch, and I’ll definitely be renting from them again!

My wife and I recently had an exceptional experience with Avis Rent A Car in Tullamarine Airport, and I want to especially commend Lester for his outstanding service. From the moment we arrived, Lester went above and beyond to ensure everything went smoothly. Not only was he friendly and professional, but he also took the time to make sure I had the best possible vehicle to meet my needs, offering helpful suggestions and ensuring the car was in top condition.nnLester’s attention to detail and commitment to customer satisfaction were evident throughout the entire process. When a small issue arose, he handled it quickly and efficiently, going the extra mile to resolve it without any inconvenience to us. It’s rare to find such dedicated and thoughtful service in any industry, and Lester truly made a lasting impression.nnBecause of him, we left left feeling more than satisfied with my experience at Avis. We highly recommend Avis Rent A Car and can’t thank Lester enough for his exceptional service. He is a true asset to the company, and I’ll definitely be using Avis for my future car rental needs!

Service is atrocious! After a long flight with a baby, ended up on a long queue to collect the vehicle, only to be told a physical credit card is needed to release the car, although everything was prepaid in advance. Refused to accept the perfectly functioning mobile card on my bank app. We were sent out to the road with our luggage and a distressed baby to find our own transport. Really need to update their technology given no one carries physical cards anymore! Unacceptable outdated customer service. never booking with Avis again.

If i could rate 0 stars, i would. Very disappointing car rental experience with this company.nnI returned the car on time with full tank but I got overcharged for AUD 261 for refueling service + taxes and surcharges. I was shocked when I first received the e-receipt as the amount was 50% higher than the quoted price on the rental agreement. I soon emailed them to enquire about the extra cost. However, they didn't give me any explanation and told me that the rental is under auditing period. I was expecting they would go back to check the car and carefully review these charges before getting back to me. This is the standard of customer service what we are expecting from a reputable car rental company, isn't it? Three days later, an overcharge of ~AUD 300 was deducted from my bank account.nnI bought the zero excess coverage. I would like to have seamless car rental experience for my family holidays and I didn't want to get charged any additional costs and waste time to take photos of previous damage. Somehow I took a photo of the dashboard upon returning the car and sent them as a proof of evidence. They first agreed to refund the amount of refueling fee but the admin fee, credit card fee and GST were excluded. I was annoyed. I reviewed these charges and wasted hours to calculate the exact prices from each listed item. The receipt was very confusing.nnIt took more than a week until I received a refund. This was a clear mistake and this led to unnecessary stress and wasted time on my part.nnTry other trusted car hire company if you don't want a stressful and time-consuming experience.

Notice how many other reviews mention false petrol charges! That's not the sign of the occasional mistake, that's a shady grift to take advantage of customers who are unaware/complacent, or business customers who do not check closely.nJust had the same issue - was charged $92 extra on a two day rental for fuel. Still waiting on my refund, too!nSketchy, shady company. Avoid, and if you can't because of corporate ties, watch your back.

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