Hertz Car Rental Melbourne Airport

Last month hired a people mover and were given a filthy dirty Kia Carnival. It also had existing damage. When i say dirty i mean not cleaned at all. We were also charged a $300 fee as we were dropping the car back to NSW. This is part of the agreement however we were the Kia had NSW number plates so we were charged for a car from NSW to be returned to NSW. The photos they sent to confirm the condition of the car were 2 months old and not even taken at that particular Hertz. They did replace with a clean Kia carnival however the whole situation was unacceptable. The replacement car also had NSW plates and we still had to pay a $300 fee. The customer who drove it to Victoria would have paid a $300 fee then they charged us the same fee. Absolutely disgusting business practices and double dipping. I was in Melbourne as a family member had complications from surgery and a 2 week trip turned into almost 6 weeks. This added stress to an already stressful trip. No refund or partial refund offered. Nothing. Below are photos of the photos they sent us with a February time stamp for an April rental as well as photos of what we actually got.

Rent a white sedan from them recently. Picked up at the airport, noted car interior is dirty. Only after driving a few hours, we realize the car interior is totally unwashed, uncleaned after last or many used. Candy wrappers throw inside, food crumps left in compartments. The car is poorly maintain, with LDA and collision prevention radar malfunctioning, because the radar is dirty - car not washed. The whole way there were a jiggling sound from the front of teh driver - we never made out what component is loose. But leaving food crump in the door, is just fifthly. I will think ver carefully if I ever going to rent from them agrain.

Good and prompt service. This is my second time renting from Hertz Melbourne Airport. Rented a Q7 this time. Car is prepared with full petrol, clean and ready for us to move off. Overall good experience when collecting car and returning car. Hassle free and fast service. Will definitely return again to rent car if I’m landing at Melbourne Airport.

We booked and prepaid for a mustang about 3 months ahead. When we got there to pick up the car, it was not available. They offered us a different car and insisted that it was in the same category. During our trip we searched and confirmed that the car they gave us would have cost $200-$300 less than what we paid. During return we talked to a different employee who said we were absolutely correct and directed us to the manager to process the refund. Then we were told they can't do anything about it there, but we would receive it automatically after 3 days. A month later we still don't have the refund, and we are constantly going in circles trying to get help from hertz customer service. The latest update is that the car we got was an "upgrade" and we would have to pay more if they honored its category, even though it still shows online for less than the car we paid for. We will be booking with a different company in the future.

The gave me a polestar which I didn't want and didn't explain anything about the car. Seems like it will only charge at some ev points. Never found one to charge it at so I returned it for a different car 2 days later. After that no problems.

Service was good. The only issue is the distance from the terminal, it was a bit too far considering all the bags and luggage one has from travelling. The return has issues for me too. After I parked the car, there was no one to assist on the parking so I went back to the office and was told I need to give the keys to the parking attendant.

Good experience with the pickup - even better with the drop off - this place is located off the main terminal buildings - look for the signs - it is a fair bit of a walk - specially with luggage - the checkin and pick up was smooth - had asked for an i30, but got a corolla hatchback . The car as such was smooth and absolutely no complaints - the insurance / other was clearly explained and added on . Had booked car 2/3 months before so I got good rates during Christmas . Drop off was even better - look for signs and easy lead into a parking garage which has different areas for all the vendors .

Easy access to carpark when returning a hire car, receiving a ticket with the time of arrival as you come through the boom gates. Staff were quiet when asked if there was anything else.... Later trying to take extra charges from debit card apparently....

Remember to bring physical form of ID and physical credit card too. When picking up a pre booked car, they rejected both digital ID and wallet tap and go. No mention of this in Hertz's booking confirmation email. Not end game but quite an inconvenience in 2022. Otherwise, the CX of pickup and dropoff was quite decent, premises and staff were good, car was clean and well maintained.

Firstly, i was booked for the 1st of Nov, and I got a call from their staff saying that the location was closed because of Cup Day. I was like then why did your customer service representative take the booking? i called and booked a rental. They told me the only location open is Melbourne Airport and because of that my price increased by $50. Why was I made to pay for a mistake made by their staff member? They refused to give me any compensation for the trouble and at the end I was the one paying for their mistakes.

Directions to Hertz Car Rental Melbourne Airport with public transportation

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