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Alpha Car Hire Melbourne Airport

  2. Tullamarine Travel Agency
  3. Tullamarine Car Rental

Reviews, get directions and contact details for Alpha Car Hire Melbourne Airport

Alpha Car Hire Melbourne Airport
Address: 70/90B Garden Dr, Tullamarine VIC 3043, Australia
Phone: (03) 8592 6377
State: Victoria
Zip Code: 3043


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info

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Reviews
Initially went with Alpha due to the strong Google reviews and the booking process was easy and email update leading to the day of the booking were consistent and informative. This is where the compliments end.nnUpon picking up our luggage at Melbourne airport, we were informed to call them for the shuttle bus. I called and waited on hold for 10 minutes before the call just hung up automatically. Tried this again and was hung up at 10 minutes too. Decided to catch an Uber to pick up the car which cost me $13 and upon arriving, there was no one at the front desk and noticed on the wall a piece of paper that stated any abusive behaviour will not be tolerated, which indicated that there must have been a high degree of customer dissatisfaction to put this kind of warning up permanently.nnSomeone eventually came and I informed them that I waited 20 minutes and no one picked up the phone and I had to call an Uber there. There was little empathy and was not offered a refund for the fare. I informed them that I need to go to a funeral straight away and this delay would make me late already at which point he did assist by not charging me a bond and releasing the car relatively quickly which I appreciated. However, I was still late to the funeral! This was absolutely inexcusable.nnThe car was quite dirty outside although inside, it was clean. I had to drive my family around so I was forced to take it to a car cleaning place to vacuum the inside myself as well as give it a high pressured hose down. Quite ridiculous actually.nnI have used East Coast Car Rental on more than 10 occasions and their service and vehicle has always been excellent and decided to try Alpha due to the reviews but will never use them again. I have never had to wait on hold for more than a minute with East Coast and their service and vehicles are always top notch.nnOn top of this, the after hours drop off incurred a $25 fee that is NOT mentioned anywhere on their website. Although this was waived due to the shuttle bus experience, the Uber ride should have been reimbursed.nnI will never use Alpha again.
Had a great experience with Alpha Car Hire! The staff were friendly and made the process smooth and hassle free. The car was clean and drove perfectly. Highly recommend if you’re looking for a reliable rental!
Great value, a new and clean car, competent and friendly service. Brilliant!nThey can offer such great deals because of the limited opening hours and they're off site, about 7 minutes drive from the airport, so allow time to wait for their shuttle. Watch out for their limited opening hours because if your flight is delayed, they don't have after hours pick up arrangement, and you'll have to pick up the following day. Knowing these limitations, I'm keen to use them again and recommend them.
I was more than pleasantly surprised by the efficiency and excellent no fuss service I received. After heeding my son's advice to try Alpha, I'm thrilled I did. Well done. My new car rental company from now on, thanks, Mick
Awesome staff very professional and customer service.nI was upgraded twice without extra cost and vehicle was clean and drove beautifully. I was provided with information about insurance so that was good it gives you options and choices next time I hire won't be using a broker though they give a discount l. Thank you Alpha and thank you to the lovely shuttle driver she was very helpful.
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