National Car Rental

Reviews, get directions and contact details for National Car Rental

Address: Melbourne Airport, Arrival Dr, Melbourne VIC 3045, Australia

Phone: (03) 9334 5455

Website

State: Victoria

City: Melbourne

Zip Code: 3045

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 7:00 AM – 12:00 PM
Sunday: Closed

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Reviews

To all those who might wish to hire a rental vehicle from Red Spot Rental or National Car Hire Melbourne Airport, I do not recommend them for following reasons:

	I booked a vehicle online by looking at vehicle pics, specification, and boot space, by the time I got the vehicle it was changed from 5 door to 3 door for the same price because somehow the vehicle I booked was available then but not at pick up time.

	I paid for full fuel and returned the vehicle with half tank, yet I was charged for fuel. After couple of email and phone calls the fuel charge was credited back into my account.

	I paid for a GPS and was given one but I had to ask for a replacement because the one I was given was missing the rubber piece that sticks to the windscreen.

	As usual there is pre-authorisation of bond for car rentals, but my bond was charged and taken out of my account. Despite all my effort in proving that bond was deducted from my account, Red spot maintains that bond was not deducted, even after I have provided bank statements certified by the Bank where Bank staff confirmed that bond was charged and deducted instead of being frozen.

	After 30 pages of email communication with customer service and the Melbourne Airport Manager, I have referred this matter officially to my bank to take action or dispute unauthorised charge of money by Red Spot Rental from my card account. 

And this has happened over 3 weeks, and I do not know when it will end or if I will receive my bond money back. I have previously got rentals from Budget, Avis, and Hertz locally and abroad but I have never gone through such an experience. 

So possible customers be careful.

 8 years ago (17-11-2017)

Be careful they cheat the prices and even met you inspect the car before starting driving. This was the worst.

 8 years ago (21-11-2017)

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National Car Rental

Reviews, get directions and contact details for National Car Rental

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