Warehouse Stationery New Lynn

A big thank you to Royden for outstanding customer service, great communication and support. Could not have asked for better service and I have to say he is a great asset to the company. Thanks Royden for going the extra mile to get my personalized mug just right. Very happy with the result.

Great customer service from Myles today. I was purchasing a new printer and he took the time to check the model would be compatible with my computer, explained the warranty well and what it covered and also explained how to contact someone if there was any problems in the future. Happy with my new purchase! Thanks heaps Myles!

Atrocious service and customer service. Just wanted to get some photos printed as a surprise for my partner. Arrived just before opening on Saturday 8.45am. Went straight in, edited and submitted the photos for print. Had to then wait 20mins to pay and get into cue for printing. Told in 10 mins my photos would be ready for pick up. Came back and was told there was an issue with the machine, that the manager would have to look into it and if I could continue to wait. 10 mins later I hadn't been seen or updated on what was happening with my photos. I go for a walk to give them more time. Fast forward to 10am. When I chase them up I am told the kiosk wasn't able to send my photos to the printer in the first place and I would have to go to another store. An hour of my life wasted, poor communication and still didn't get my photos. No proper apology from store or manager.

Went in to get some photos printed. Arrived at 9:45am and was told 10minutes. At 10am I asked for an update on time and they said 25 minutes. At 10:30 I asked how much longer and they said another 10mins. For 6 photos I waited an hour and 20 minutes in total. Would have been faster to drive to westgate branch to get them to do it. I will do this instead in the future. Staff were not understanding at all and quite rude by the end

I went to pick up the item I ordered online, but when I received it and returned home, I checked and found that one item was missing.nnWhen I inquired again online, they said the item had not yet arrived at the store.nnIf there was such a thing, the staff in charge should have mentioned it when I picked up the item, but there was no mention of it.nnAfterwards, I ordered two of the same items, but only one was available when I picked it up, and the staff member asked me if I had already picked up one. I told her I was here to pick it up for the first time, but the staff continued to be confused as she didn't know what to do.nnAfter checking with another staff, there was only one item in stock and one had not yet been delivered to the store.nnIn the future, I hope that thorough employee training will be provided so that customers who use this store will not feel embarrassed.

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