Marine-Deals.co.nz

Fast delivery. I was looking for a fishing pedal board and scooped the last one. Great quality and the price was unbeatable. I could not find another Aqua marina at the same price or close to it. I am yet to take it to the water. Just missed the sticker. It was my first purchase from the store. Hope to get one next time.

Fantastic service with super fast delivery.nThanks very much guys.nParts were for this, as these guys have products for much more than just fishing.

This review is based only on my own experience. You might not be able to generalize. Here is my review.nnI had two occasions purchased from them online. Customer service is excellent. They answer typically fast enough, within minutes often. However, there are two main areas they can improve:nn1. CHECKING the product before shipping: I hope they are making a more serious effort to check the product before shipping. My first purchase was a combo of reel and rod. The reel has a faulty part. First, they said it was no problem, so I had to convince them by making a video and explaining. Later, they agreed to return and give me another new reel.nn2. Choosing a trusty courier company: I just purchased a rod online from them last week. They chose to use New Zealand Couriers, and it turned out they could not make the delivery. They tried to redeliver, and it also failed. I quickly checked on Goggle Review and realized many people had the same experience with this courier. I already suggested to them they return the product and use another courier, but they insisted that is the only option they have, which is doubtly the case. I do not believe only that the courier company is able to make a delivery of one-piece rods 5’4”.nnNote: that review is only based on my two online purchases. I have no problem with the offline service. I had to do the online shopping because I seriously am not able to go there. I hope it might help somebody who wants to buy online and also for Marine Deals to improve their online shopping system.

Have purchased quite a lot from this store and have had good customer service over the phone and fast delivery. However today I made the mistake of visiting the shop in person, after a pleasant stroll through the isles picking up a few bits and bobs I went to the front desk to ask for something I hadn’t found. After waiting a few minutes for him to finish his phone call with zero acknowledgment at all I was finally treated with the most uninterested, unhelpful service which felt more like I was a bother than a customer. When it came time to pay, I tried using payWave which has never let me down which came up declined on the pay machine, I definitely had money in the account so I asked to try again, after trying again and another decline he scoffed and said “you’ve got no money” with a sly smile - this was the most lively part of his interaction. I headed to the car to fetch my physical card and completed the transaction, by this time he had picked up another call and I was waved away and told I’ll get an email receipt.nI took note of his name but in the spirit of improvement I hope that your staff member sees this and alters the way he goes about treating your customers.

Crazy good service and sales. Really impressed with the quick process. I ordered a Shimano Electric reel and decided for once to let them open it and spool up the new line which is an option during the online shopping.nnI have always done this myself, and like to open the new package who doesn't but this time, I thought I'd try their spooling service out. Clearly, this extra task would add time to the delivery process...well, I was wrong. I still received the new reel, spooled to the max, ready to go the following day. So that was Ordering, Spooling, packing, overnight courier AKL-WGN...in literally 1 day - awesome!

Directions to Marine-Deals.co.nz with public transportation

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