The Warehouse Mt Roskill

I had a very positive experience with the Mount Roskill warehouse team. Today, I ordered a 10ft trampoline online at $299 through Zip's click-& collect service. After the Mt Roskill office did not answer my call, a staff manager returned my call. The 10ft trampoline was out of stock, & he apologize.The manager then offered me to a 12ft upgrade trampoline price at $349, at no extra cost. This excellent customer service has made my Christmas Eve, & my two grandsons & son will be happy & enjoy their presents. I would like to thank the team at Mount Roskill warehouse & give them a 5-star rating.nMerry Christmas to the Mt Roskill Warehouse Team

Specially made this account for the sake of thanking the kind worker who helped me locate an item that was shown available online but in store I could not for the life of me find. His Name is unique , starts with a “ G “ is all I remember. I hope this gets back to him, he helped me Thursday morning 16 October. Big smile, no hesitation. You deserve some recognition. Drove from Manukau. Awesome first impressions.

This is one of the better stocked outlets, but I was there just this evening and felt like I was in stone ages - there were no self-checkout counters and only 1 cashier open with a long queue

I have been coming here for the past couple of months and every single time there is only one checkout operating regardless of how big the queue is. I waited 15 minutes in line to buy two things and once I was served, the queue was twice as long as when I came in.nnHow is it that there are so many staff members at the store yet there is such poor service to its' customers. I am not a person who requires amazing customer service experience but the least an establishment can do is to provide service in a timely manner.

Terrible experience, ordered a click and collect and had such a rigmarole trying to pick it up. Took weeks and then customer service told me I had to go in store to get a refund, once in store the staff were rude and made it seem like I was inconveniencing them. They then told me I had to contact customer service to refund it instead. After just giving up and taking the item that they messed up, the other staff at checkout made me feel like I had stolen it!! Worst experience ever

Directions to The Warehouse Mt Roskill with public transportation

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