The Warehouse Mt Roskill

I had a very positive experience with the Mount Roskill warehouse team. Today, I ordered a 10ft trampoline online at $299 through Zip's click-& collect service. After the Mt Roskill office did not answer my call, a staff manager returned my call. The 10ft trampoline was out of stock, & he apologize.The manager then offered me to a 12ft upgrade trampoline price at $349, at no extra cost. This excellent customer service has made my Christmas Eve, & my two grandsons & son will be happy & enjoy their presents. I would like to thank the team at Mount Roskill warehouse & give them a 5-star rating.nMerry Christmas to the Mt Roskill Warehouse Team

Specially made this account for the sake of thanking the kind worker who helped me locate an item that was shown available online but in store I could not for the life of me find. His Name is unique , starts with a “ G “ is all I remember. I hope this gets back to him, he helped me Thursday morning 16 October. Big smile, no hesitation. You deserve some recognition. Drove from Manukau. Awesome first impressions.

Had an order for click and collect, the manager I suppose lady with tattoos at the counter on 27/11 at around 4.50pm was so rude.nWhen collected my order I just asked her about if the item i had purchased was available in different colours and she answered me as no that’s what you ordered and that’s what is packed. I just said that it does come in different colours and while ordering online it didn’t give me option to select colours.nShe rudely replied as do you want refund. I mean is it that hard to reply politely or even check to help your customer look for what they want?nIt was for my babies and they just have different colour preferences.nPoor customer service

I have been coming here for the past couple of months and every single time there is only one checkout operating regardless of how big the queue is. I waited 15 minutes in line to buy two things and once I was served, the queue was twice as long as when I came in.nnHow is it that there are so many staff members at the store yet there is such poor service to its' customers. I am not a person who requires amazing customer service experience but the least an establishment can do is to provide service in a timely manner.

“The Warehouse Mt Roskill is a really good store. Plenty of products, good prices, and the staff are helpful. The store is clean and easy to walk around. Nice shopping experience.”

Directions to The Warehouse Mt Roskill with public transportation

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