Flat Bush Medical Centre

This medical center should educate receptionist how to treat Sick Patients,You should Love and care what you do. Don't be so Arrogant.Plz don't tell Patients you have other things to do .We just calling for Appointments, As Patients we don't want know what's going on with your work Place.nTerrible service

Never Pick call I try number of times...vary bad experience. I recommend to all do not register over there go for another clinic

Dr Vandana is great and has helped me so much the two times I have seen her. Also the past doctor who I used to see Dr Chen, who unfortunately does not work there anymore. However the receptionist is very rude and lacks any customer services skills at all. The people coming into the clinic are obviously feeling sick and poorly but she talked to me without understanding and made it seem like I was stupid when I was just very sick!nnThis is in reply to your comment on my review: yes, though I understand that you guys were only taking precaution and though I am thankful that I was provided with a consultation slot on the same day, that does not take away from the rude way the receptionist spoke to me, which was both dismissive and aggressive instead of explaining everything kindly and clearly. I suggest you guys take on the advice that the rest of the reviews have said about the receptionist’s customer service skills, as many have complained about it and this seems to be an ongoing problem. Although I love the service that I have received from your doctors, I unfortunately will have to move due to this disappointing service.

Best Doctor. Very accommodating. Reception is fabulous . We also need to understand how busy it could be as a front line worker. There are queries from all directions. Trying to answer them at once is impossible. Please have some patience and respect the work they do.nHighly recommend.

On 12/12/2023 I was trying to get an appointment for my 11 months old daughter over the phone, but they were not answering the phone then I visited the center in the morning to book an appointment for same day because she was suffering with fever. They advised me if any cancelled time slot becomes available then they can book an appointment otherwise they will book next day. In the evening, I got a Message that appointment is booked at 10:15am next day 13/12/2023. We reached the center 5mins late at 10:20am and then the receptionist did not allow us to see the doctor and asked me to get another appointment. She said that she already sent the next patient to see the doctor whose appointment was scheduled at 10:30am. I requested her to allow us to see doctor at 10:30 but she refused my request and asked me to get another appointment. Now, I am going to cancel our registration with them because they are not even serious about an infant. We have registered here only because of Dr. Vandana, she is a good doctor but unfortunately, front desk is not supportive.