Animal Referral Centre (ARC North)

We came in after hours a few nights ago with our little Moopoo in a bad way. The staff member at the front desk was quick to take action and brought our baby back to a room without hesitation, and sat us in a waiting room. The vet who came to see us and explain what was wrong was kind, compassionate and explained perfectly so that we could understand. She gave us all of our options and explained the ramifications of each one, and happily and comprehensively answered all the questions we had. The staff allowed us back into the treatment room to see our Moo and give him a few last kisses, and brought him into the waiting room so we could hold him whilst he was put to sleep. The vet made this process as painless as it possibly could be, explaining each step and what Moo was likely feeling at the time. Even after this process the care we received remained amazing and compassionate with staff allowing us to bring our baby home to give his brother the chance to say goodbye, and suggesting that she would let us settle the bill when we returned in the morning as opposed to on the spot. Even when we returned and decided not to cremate, the lady at the front desk completely understood and made the process as easy as possible. She still offered to store him overnight and have his paw print/fur clipping done, free of charge. Every member of staff we interacted with at your clinic played a role in making this most difficult time in our lives just a little bit easier, and I can’t thank them enough for that. Please extend these thanks and let the crew know that they’re doing amazing work and really do make an impact in people’s lives. It can’t be easy for them to deal with these situations day in and day out so to do it tirelessly and still with compassion and care is truly commendable, we cannnot recommend ARC enough. Thank you guys again for caring for our Moopoo in his last moments

This is the second time our dog has been at ARC for an emergency and both times we have been super impressed.nI ran in on Tuesday evening after our 2 year old lab suddenly stopped walking and the team were so quick to jump into action. We knew she was in the very best hands from the beginning. The team were quick to see her, get her in and start tests. That night they pretty much knew what was wrong even though it was a bit odd and the specialist saw her the next morning. After a 2 night stay she is now home and on the mend. Yes, it’s a bit more expensive than your standard vet, but you pay for the expertise and constant monitoring. Thank you so much for your care of Gracie on both occasions, and we hope we don’t have to see you in the future but know exactly where to come if we have another emergency

The team at ARC Albany are absolutely fantastic for emergency care.nThey asked great questions over the phone, in the early hours of the morning to determine if we should bring our dog in or not.nOnce we arrived, all staff handling our dog were gentle, kind and patient. Information about our dogs condition was explained thoroughly at a level that we could clearly understand.nWe were kept informed throughout, and received calls and updates at times that were promised.nThank you for all your kindness team, we were very worried about our Bella and your caring, informative approach made us feel that she was in the best place.

After 3 normal vet visits over 6 days, we ended up at ARC North at midnight on Sunday night very worried about our cat. He stayed for almost 2 days and was in the best place for the best diagnostics and care. He is normally a feisty boy and despite being unwell still managed to show his disapproval, but everyone was so lovely and kind to him and us. Rhea was amazing, keeping in touch and following up after he was discharged. He was very happy to be home and it was great to see him sleeping soundly again after being uncomfortable for so long.nThanks to everyone involved in Alvin's care while he was at ARC.

We were thankful to be able to get Lucy our 14yr old dog to ARC North and have such wonderful care and attention to get her well again within 24hours, very caring and great communication provided by all the staff.

Directions to Animal Referral Centre (ARC North) with public transportation

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