Thrifty Car and Truck Rental Coolangatta Airport

Reviews, get directions and contact details for Thrifty Car and Truck Rental Coolangatta Airport

Address: Coolangatta Airport, Gold Cost Hwy, Coolangatta QLD 4225, Australia

Phone: (07) 5536 6955

Website

State: Queensland

City: Coolangatta

Zip Code: 4225

Opening Hours

Monday: 6:00 AM – 10:30 PM
Tuesday: 6:00 AM – 10:30 PM
Wednesday: 6:00 AM – 10:30 PM
Thursday: 6:00 AM – 10:30 PM
Friday: 6:00 AM – 10:30 PM
Saturday: 6:00 AM – 10:30 PM
Sunday: 6:00 AM – 10:30 PM

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Reviews

Despite reading previous reviews I beg to differ. I was met with the best service from this location on two seperate occasions while being on the Gold Coast. Firstly we received 2 x free village roadshow passes upon our arrival from Sydney Tuesday 3rd January. We dropped the vehicle back Tuesday 9th January and our flight was cancelled and thrifty was able to help us even further with transportation for the extra day stay. 5 stars doesn’t do it justice and can’t thank them enough

 7 years ago (10-01-2018)

If I can give MINUS STAR I WILL! Don’t want give any star to this f* stupid company！ trust me you won’t have any good experience with their stupid ridiculous ‘policies’!  From beginning of give us a small car instead the suv that we booked, and also no price difference To charging the damage recovery fee with UNACCEPTABLE UNREASONABLE amount !! 
THERE ARE SOOO MANY OTHER CAR RENTAL COMPANY ! GO CHOOSE ANOTHER ONE! ! !

 7 years ago (02-04-2018)

I accidentally took my keys with me back to Perth from the Gold Coast. Thrifty has notified me that they will not charge me any extra for their inconvenience. Thrifty has also notified me that they will return my expensive headphones that I left in the car. I am very satisfied 😀

 7 years ago (27-11-2017)

I would give zero stars if I could. When I arrived I mistakenly went to the Hertz counter instead of Thrifty and I really wished I had booked a car with Hertz because the attendant was so much friendlier and looked a lot more professional  than what I faced at the Thrifty desk.   No smile, no warm welcome and no patience.  I was told only after being handed the keys that I had been 'upgraded'.  How rude when it's not the car I had booked.  I did NOT want an upgrade to a bigger car that is harder to park in tight spaces and not as fuel efficient as the smaller one I had wanted.  It's very disrespectful to not seek my approval first.  This ruined the start of my holiday because I had specifically booked a certain type of car for a reason.  In addition, the unfriendly attendant was quick to grab my money but offered no maps or brochures.  And while Thrifty supposedly offers a discount to automobile club members the prices of other rental companies are comparatively the same or  cheaper without any membership so there is no benefit to choosing Thrifty.  Most insulting was when I got into the car there was a "discount" voucher hanging on the rear view mirror for a free treat at a fast food outlet.  When I looked at the date it had expired months earlier so it was worthless. The lesson is don't bother with this frugal company.

 7 years ago (03-08-2017)

Absolutely shocking company to deal with! Fraudulently billed my credit card for extra kilometre charges that were not stated anywhere on the itinerary or the invoice. Terrible customer service and a flat out refusal to acknowledge that they are being misleading with their billing. Told me its not necessary for them to put all charges on the itinerary or invoice and made excuses by pointing me to a link deep on their website that says "extra charges may be incurred". It's more than misleading, its theft. I now have to contact and report them to the ACCC. Avoid doing business with them at all costs!

 7 years ago (20-11-2017)

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Thrifty Car and Truck Rental Coolangatta Airport

Reviews, get directions and contact details for Thrifty Car and Truck Rental Coolangatta Airport

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