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The Good Guys Osborne Park

  1. Osborne Park
  2. Osborne Park Electronics Store
  3. Osborne Park Furniture Store
  4. Osborne Park General Contractor

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The Good Guys Osborne Park

Story

DoingGood since 1952!

Address: Tenancy 4, Hometown Osborne Park, 381 Scarborough Beach Road, Osborne Park WA 6017, Australia
Phone: (08) 9202 8900
State: Western Australia
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I paid $300–$400 for The Good Guys’ Gold Service when buying my child’s laptop from The Good Guys Osborne Park. The laptop is less than a year old and developed multiple issues after an accidental drop, but I was told the Gold Service only covers manufacturing faults, not accidental damage. I mistakenly assumed it worked like insurance. This is not a decision made by the staff, but a Gold Service policy that I personally disagree with.nnI had a similar experience with Officeworks in the past and they replaced the laptop immediately. Based on my experience, The Good Guys’ Gold Service is not worth purchasing.
Went into the Osborne Park store to discuss TV’s and get some advice ahead of the Black Friday sales. I’ve used this store many times and always been happy in the past. On this occasion the sales person was aggressive and wanted me to purchase on the day. Offered me a voucher which guaranteed a price match if the price was lower on Black Friday. Told me “I can give you this voucher now if you buy today”. Looked to me like the sort of promotional material you would simply hand out to a customer to entice them to buy, but she clutched it tightly in her hand saying “you only get this if you buy today” what a contemptuous way to treat customers and especially given I’ve bought heaps from this store in the past. Beside, there are very good reasons not to simply rely on a price match. On the sales event day there may be linked offers such as discounts on a soundbar etc. This ends my relationship with good guys Osborne park - I hope this message is read by the manager and appropriate guidance given to all staff members.nnI walked into JBHifi same company yesterday in Forrest Chase and spoke to Tom. Had a great chat and he gave me his card. Understood the purpose of my visit and gave me good advice. When a customer walks into a store it’s about fostering a relationship not achieving an immediate sale, Tom understood that. It’s an easy decision where I go back to make my final purchase slight regrets the same parent company still gets the sale but that’s more reflective of the lack of competition in the Australian market and I absolutely refuse to shop at Harvey Norman.
A good deal ruined by terrible customer service. They took my order over the phone with a great price match. I had to wait a month for delivery. A few days after the delivery day I call to see what's going on. They forgot to book the delivery! I had to wait another month. They apologise and offered compensation. Two months of calling Tim the Manager at Osborne Park and leaving countless messages to get said compensation, they ignored me and never call back. Absolutely appalling customer service. Never shopping with Good Guys again. Should have just bought from RetraVision for the same price and got the TV in a week.
Big store with an impressive range of appliances and electronics at The Good Guys Osborne Park. I found everything I needed in one trip—fridges, TVs, kitchen gadgets—and the showroom layout makes browsing easy. Staff were friendly, patient, and no-pressure, answering questions and showing demos. Checkout was quick, and the price match policy was clear. A reliable stop for tech upgrades, with good stock levels and a helpful team.
Totally ignored by all staff at 9:30 or 10:00am. Couldn't find what we wanted and staff all studiously avoided eye contact! We walked back to the checkout and the lad there was very helpful and took us to the correct area, where we found what we wanted and a staff member appeared from working out the back area and price matched for us. Successful shopping, but we could have been in and out in 5 minutes not 20 minutes, if we had had a little assistance.
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