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The Good Guys Osborne Park

  1. Osborne Park
  2. Osborne Park Electronics Store
  3. Osborne Park Furniture Store
  4. Osborne Park General Contractor

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The Good Guys Osborne Park

Story

DoingGood since 1952!

Address: Tenancy 4, Hometown Osborne Park, 381 Scarborough Beach Road, Osborne Park WA 6017, Australia
Phone: (08) 9202 8900
State: Western Australia
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
**Terrible Customer Service and Poor Product Quality**nI would give this store **zero stars** if I could. Strongly do *not* recommend—it’s a disgrace to consumer rights.nn**First Incident June 2024:**nI visited the Osborne Park store to purchase a specific coffee machine. The staff informed me it was out of stock and instructed me to pay upfront, assuring me they’d call once it arrived. I paid in full, waited **three weeks**, and heard nothing. When I finally called for an update, they casually mentioned the model was discontinued and offered a refund—**no apology**, no initiative to resolve the issue. Seriously? Three weeks of waiting for nothing!nn**Second Incident 6 Months Later:**nFoolishly, I gave them another chance and bought a different coffee machine. It worked intermittently for six months before the milk frother failed. I called the store repeatedly, only to be **hung up on** every time. Frustrated, I brought the broken machine to the store and demanded a refund. The manager was shockingly rude, dismissively stating they couldn’t refund me and that the machine needed to be sent to the manufacturer for repair.nI’ve lodged a formal complaint with DMIRS for selling overpriced, defective products and refusing to honor basic warranty obligations.nKnow your rights! Don’t let this store sell you subpar products and shrug off accountability. Demand better—businesses like this thrive when consumers stay silent.
Good Guys Osborne Park I will request you to kindly stop advertising about online orders pick up within one hour. It is shocking that no one follows up with the order and when you try to call the next day staff do not pick up the calls. I have tried it in the evening and in the morning the next day. It is an absolute insult to the customer who has faith in the company but sadly there is no respect shown by Good Guys. I really hope this review will be a wakeup call for Good Guys and start respecting the customers.
Had a great experience with Joshua getting a new dishwasher - guy really knows his stuff & always appreciate when staff are clued up on the good they sell.nHonest, upfront & easy to deal with. Brilliant experience
Awful service we were trying to try on a spacetalk watch for my son and they didn’t let us - tried telling us that it was SpaceTalk fault as they locked them down! Not so!!! You can try on the watch just down the road at JB and get exceptional service at the same time - definitely the better place to go for great service and if you want to actually try on a product before you buy it
The service is shocking at this store. Pathetic .Staff does not know what they are doing. Selling items, they don't even have in stock. Paid for items, waited for half an hour to get the item. They realised after 40 minutes that they don't have that in stock. I had to follow-up 4 times with them even before they told me that. If you wanna waste your time, visit this store. I am so disappointed in these so called good guys. My last visit.
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