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The Good Guys Nunawading

  1. Nunawading
  2. Donvale Furniture Store

Reviews, get directions and contact details for The Good Guys Nunawading

The Good Guys Nunawading

Story

DoingGood since 1952!

Address: 7/372/394 Whitehorse Rd, Nunawading VIC 3131, Australia
Phone: (03) 9264 7464
State: Victoria
City: Nunawading
Zip Code: 3131


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
We went there to buy vacuum cleaner. We asked one of the staff to help us with that but we were waiting for a long time. Firstly he said that he’s finishing with another customer and he would be with us shortly. But he just disappeared. We decided to live and go to Harvey Norman which was near by and we purchased the product we were looking for.
We bought a coffee machine with the extra Gold Service, expecting premium support. When my machine started leaking, I took it back to the store, assuming the Gold Service meant a replacement, as it was explained to me at the time of purchase. Instead, the manager, Sally, showed me the policy booklet and asked if I had read the terms and conditions—apparently, anything over $500 requires a repair, which can take up to four weeks.nnThis is not what I was told when I bought it. I believe that some staff don’t fully understand the Gold Service and may just push it to make a sale.nAs a coffee lover, would you accept and wait up to four weeks for a repair? No, I wouldn’t. I don’t want to be forced to go out and spend money on coffee elsewhere while waiting. If the word repair had been made clear to me when I purchased Gold Service, I would never have paid extra for it.nnSally was polite but ultimately unhelpful, only there to say hello and sorry while sticking to store policy. Very disappointing experience.
I recently had the pleasure of shopping at The Good Guys and was assisted by Frank. He went above and beyond to help us purchase a new TV, providing exceptional service throughout the entire process. Frank was not only professional and knowledgeable but also genuinely kind and patient, making the whole experience a breeze. His customer support was outstanding, and it’s clear that he truly cares about ensuring customers are happy with their purchases. Frank is definitely a “Good Guy” and a credit to the team. Highly recommend this store, and especially Frank, for anyone looking for great service!
I had a terrible experience with Good Guys and would not recommend them to anyone. I purchased a fridge on Sunday and booked delivery for Monday. I took annual leave to stay home and wait for the delivery, but it never arrived. I was supposed to receive a call before delivery, but there was no communication at all.nnI called the store more than 10 times to follow up, but no one answered. I extended my annual leave to Tuesday, thinking the fridge would arrive, but it didn’t. When I went to the store, they had no clue about my delivery and simply said it would come Tuesday—which didn’t happen either. Out of frustration, I extended my leave to Wednesday, but still, no fridge.nnThis is beyond unprofessional and shows an utter lack of respect for customers’ time. I have now spent four days of my annual leave waiting for a fridge that was promised for next-day delivery. On top of that, I have been left without a fridge at home this entire time.nnThe customer service is absolutely shocking. They cannot give you even a rough delivery time and clearly don’t value their customers. Avoid Good Guys at all costs—buy your appliances from a more reliable and professional store!n
The good guys are useless. It's all about the sell and they don't care about service. The phone just rings out most of the time and eventually cuts you off. Don't waste your time - better to buy from appliances online who actually have customer service.
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