facebooktwitterpinterest
mobil menu

The Good Guys Castle Hill

  1. Castle Hill
  2. Castle Hill Furniture Store
  3. Castle Hill Store

Reviews, get directions and contact details for The Good Guys Castle Hill

The Good Guys Castle Hill

Story

DoingGood since 1952!

Address: Hills Homemaker Centre, 18 Victoria Ave, Castle Hill NSW 2154, Australia
Phone: (02) 9846 6300
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

related searches: good guys castle hill phone number, good guys gold coast, good guys castle hill trading hours, good guys catalogue, good guys near me, good guys wonthaggi, good guys appliances, good guys stores sydney
Similar places near
Harvey Norman Harvey Norman 16 miles We had already received a quotation from another company, but everything changed when...
Beds N Dreams Beds N Dreams 21 miles Great products great people.
Sapphire Wood PTY Ltd. Sapphire Wood PTY Ltd. 22 miles
Oak Furniture Collection Oak Furniture Collection 22 miles This Oak furniture is the best one that we can find in Sydney area. Not only the good...
Early Settler Castle Hill Early Settler Castle Hill 22 miles I recently bought a dining set here and realised two months later prior to delivery i...
OZ Design Furniture OZ Design Furniture 22 miles DO NOT BUY FROM OZ DESIGN! “CUSTOMER CARE” head office is TERRIBLE! Paid and ordered...
Snooze Snooze 22 miles the teams are friendly and genuinely pleasant to talk to, are willing to make a good ...
Domayne Domayne 22 miles Like any chain store, you expect a level of familiarity between locations. This store...
Beacon Lighting Beacon Lighting 30 miles In the midst of renovations (both in the house we just sold, and the one we've just b...
Nick Scali Furniture Nick Scali Furniture 32 miles Ordered table from Rose at Castle Hill store. We matched timber table colour with my...
Wintons Teak Indoor and Outdoor Furniture (Sydney Branch) Wintons Teak Indoor and Outdoor Furniture (S... 32 miles Love my new chairs. Called into the shop at Castle Hill, was greeted by a lovely man,...
James Lane Castle Hill James Lane Castle Hill 34 miles Amazing service and great furniture! Together with the team, Sam gave us excellent se...
Custom Designs Hills Custom Designs Hills 34 miles We had been searching in many places over different parts of Sydney to find the dinin...
Camerich Camerich 36 miles
King Living King Living 44 miles The worst store manager I ever met. She told me that a wobbling leg is normal because...
Sleeping Giant Castle Hill Sleeping Giant Castle Hill 51 miles Such a great experience dealing with Joe! Chose a great bed for a great deal! The de...
JB Hi-Fi Castle Hill HOME Superstore JB Hi-Fi Castle Hill HOME Superstore 51 miles Was browsing the JB site for a new TV and saw that the Samsung 65” QLED Q60D was on s...
Woodbury House Furniture Woodbury House Furniture 70 miles Great quality furniture, excellent customer service and very reasonable prices. I hig...
Reviews
We recently visited The Good Guys in Castle Hill, and the overall experience was genuinely impressive. We went there to check out vacuum cleaners, and one specific model on display caught our attention. The display price was $379, but after chatting with the store manager, he offered to reduce it to $365. Getting a discount without even asking too hard felt nice — it showed they genuinely care about customer satisfaction instead of just sticking to the tagged price.nnWe also decided to add a 3-year extended warranty, which gave us extra peace of mind. With appliances like vacuum cleaners, you never know when something might go wrong, so having that extended protection made the whole purchase feel more secure and worthwhile.nnWhat stood out even more was the variety in the store. They had plenty of other things — kitchen appliances, personal gadgets, electronics, home essentials, and a wide range of brands to choose from. Everything was well-organised, and the staff were attentive without being pushy. They answered questions clearly, showed product comparisons, and gave honest opinions, which helped us make a confident decision.nnThe store itself is clean, spacious, and easy to navigate. Even on a busy day, it didn’t feel cramped. The checkout process was smooth, and the manager made sure the discount and warranty were properly added without any confusion.nnOverall, our visit to The Good Guys Castle Hill was a great experience. We got a good deal, helpful service, and a strong warranty for peace of mind. Whether you’re buying something small or a major appliance, this store is definitely worth checking out — good prices, good choices, and genuinely good people.
Outstanding purchasing experience at the Good Guys Castle hill. Martin was exceptional in helping us buying our new fridge at incredible price! Friendly and knowledgeable. He gave us his honest advice, options and respecting our choice scoring it at the best price including premium delivery which indeed was great with the delivery team taking all measures to remove the old fridge, install the new one without scratching the wooden floor and keeping the place clean. Thank you for a great customer service.
I would give a minus if I could!nOrdered a fridge, washer and microwave and paid delivery. Fridge arrived nothing else - spent hours on the phone trying to get through to them - the message essentially says we are to busy you need to come in. So eventually we went in, in fairness customer service lady was lovely - run off her feet while everyone else seemed to be chatting and wandering around, managing calls and the people in the queue: She organised delivery for the washing machine and we picked up microwave ourselves - got it home and it was used - covered in food and grease - missing its plate - spent an insane amount of time waiting on the phone - again customer service rep tried her best to help - as I asked if they could bring a replacement with the washing machine when it is delivered and take the old one away - she tried to arrange something for us but her manager Matt would not allow it saying my elderly mother will need to bring it back in store to have it looked at. Customer service lady was sincerely sorry and tried her best but when management dont care I guess she is powerless and we are yet again giving up hours of our day tomorrow to try to fix their mess. Terrible experience.
I am extremely disappointed with the level of service and misinformation provided throughout my recent purchase experience.nnFirstly, there was clear miscommunication between staff members regarding whether one or two dockets needed to be raised for my order. It was concerning to see conflicting information being provided internally, which caused unnecessary confusion and delays.nnSecondly, I was assured that delivery would take a maximum of three days. However, that timeframe eventually became a week. To make matters worse, I was specifically promised that the TV would be delivered the next day, which did not happen.nnFinally, on the scheduled delivery day, no one arrived and there was no communication to advise of any delay. Instead, I had to spend time following up myself to find out what was happening with my order.nnOverall, the experience was frustrating due to poor communication, unmet delivery commitments, and a lack of proactive customer service. I expected a much higher standard and hope improvements are made to prevent other customers from experiencing the same issues.
We bought a Lenovo Yoga from the Good Guys at Castle Hill for my Daughter’s school laptop which stopped working within the warranty period, so we brought it back to them. They agreed to send it in to Lenovo for investigation and repairs. When we dropped the laptop into the Good Guys Castle Hill there was no physical damage at all to it. A week later, we received a call from the Good Guys Castle hill advising us that “Lenovo were refusing to fix the lap top under warranty as the Good Guys staff had found physical damage to the case” and sent us an e-mail with photos. The damage was obviously caused by the Good Guys Staff who probably accidentally dropped it and of course they weren’t going to be honest with us about it. My Wife and I tried arguing with the staff that the laptop had no damage before we dropped it in to them, and that the dented lap top case was obviously caused by one of their Staff dropping it, but as we didn’t take photos of the laptop when we dropped it in, we had no proof.nWill never do business with the Good Guys Castle Hill or any other Good Guys for that matter! Will shop with your competitors; JB Hi Fi and Bing Lee instead!
Comment on this business

The Good Guys Castle Hill map

to add The Good Guys Castle Hill map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0071 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy