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Early Settler Castle Hill

  1. Castle Hill
  2. Castle Hill Furniture Store

Reviews, get directions and contact details for Early Settler Castle Hill

"We have everything to make your home a stylish & modern space. We have sofas, dining tables, bookcases, & everything else including the kitchen sink. Visit our Castle Hill store today, or shop online."
Address: HomeHub, Showground Rd, Castle Hill NSW 2154, Australia
Phone: (02) 9894 2849
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I recently bought a dining set here and realised two months later prior to delivery it wouldn’t fit with my other new furniture. As I’d also lost the invoice I thought I was going to have trouble exchanging it for a smaller table, but the sales assistant at Castle Hill couldn’t have been more helpful when I called up to ask about the change. Amazing customer service!
Very very slow delivery time and poor communication. I ordered a table in November 2021, was then told it wouldn’t be delivered until April 2022!! This was then delayed until July which they didn’t communicate to me until I contacted multiple times. When it finally arrived it didn’t have any legs!!!!! They then said because they don’t have spare parts I would have to wait until August for an entirely new table…as of today this has been delayed again and I’ve had no communication from them. Its now been 9 months since I ordered and it still hasn’t arrived. Really disappointed.
Terrible experience, would never purchase anything from this place again. I bought a Ottoman on the 26th of November and got told that it won't be delivered until April 2023!!! Now I have to change plans for Christmas gifts as it won't be coming on time as I hoped for. This is absolutely ridiculous who waits 4 months for a Ottoman especially after being told it would come on next Tuesday's delivery and someone would give me a courtesy call once it's arrived to pick up. Head office don't even answer there phone!!!!
Nice friendly service. Interesting variety of furniture, rugs, home accesssories with more on line and intersting sales reductions to be had when you buy more than one item. E.g such as a buffet plus blue and white plant pot. The buffet was reduced by about $200 when buying any second item. Furniture is a bit Boho with embroidered velvet arm chair with Indian continent style flowers and matching embroidered rug. Worth a look don't know what interesting pieces of furniture you might find like a bone inlay sideboard or outdoor furniture.
Paid a deposit for an item and went back the following day to pay the rest and pick it up. After paying, realised the frame of the item was damaged, asked whether we could have some sort of discount due to the damage and was told no along with a poor attitude. After deliberating as to whether we would take it as is, we asked for a 2nd time to see if there was anything they could do, we were given more attitude by the male worker and were told you can have $5 off if you “really want” as they are only two little marks or just get a refund. A refund is exactly what we wanted after that - Early Settler Castle Hill should be appalled that they are represented by a worker like that.
Early settler’s customer support is pathetic. Wrong product supplied and hideous product quality. Do not buy their door hardware range. Complete and utter stuff up and nightmare. We have been waiting for some kind of solution for over a month now and only getting ghosted by Mitch from, so called, ‘customer support’. Save yourself the headache
Absolutely appalling service. 1 year waiting for item delivery which was supposed to come in January this year. Website still says item is available to buyers in 13-15 weeks, however I have been waiting for a year and no idea when/if my order will ever arrive. I can only assume my order is allocated to someone else
Had to wait 6 months for fireplace to come in. Finally got a phone call to say it had arrived. They demanded we pick it up immediately and when my wife said she couldn't because she is 7 months pregnant and I wasn't available that day the woman on the phone was extremely rude and implied that it was a big deal for them that they would then have to store my goods for a week. No customer service skills and extremely rude.
Products on the website are a completely different colour to the products in person. Ordered a buy one get one free lamp, putting only one in my basket, expecting the other one to be free. Arrive to pick up my order to get only one lamp. They claim you must have two in your basket, yet doing so doubles the price. Not only did the offer not work, the product I picked was not the one received in person. Incredibly disappointing experience - misleading advertising.
I used to love this shop but recently bought a bookcase on Boxing Day online and was advised it would be ready for pick up 8 Jan. On 10 Jan the order hadn't even left the warehouse in Victoria. By 22nd Jan we still hadn't received confirmation that it had arrived. I've had to call them multiple times to find out what is happening with order and its location ... unacceptable!! Bad service and staff don't seemed to be phased at the fact that as a customer paying money for an item that they should provide some level of customer service and advise it had arrived 6 days ago and has been sitting in their dock. Won't be spending anymore money there anymore!
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