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Royal Pacific Resort

  1. Biggera Waters
  2. Gold Coast Lodging

Reviews, get directions and contact details for Royal Pacific Resort

Royal Pacific Resort
Address: 484 Marine Parade, Biggera Waters QLD 4216, Australia
Phone: (07) 5529 2288
State: Queensland
City: Biggera Waters
Zip Code: 4216


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Reviews
5 Stars – Wonderful Stay at Royal Pacific ResortnnMy mother & sister’s & myself had a fantastic stay at Royal Pacific Resort in Biggera Waters. The location is beautiful, and the atmosphere was relaxing—perfect for a getaway.nnThe staff were friendly and helpful, always willing to assist with anything I needed. Management was great—professional and attentive, ensuring everything ran smoothly throughout my stay.nnThe resort itself was clean, comfortable, and well-maintained, making it a truly enjoyable experience. I highly recommend staying here and would definitely come back again.nKind regardsnSandie Large
I'm saddened to have to leave this review as we booked this hotel for my partners big birthday and travelled from the Uk to what we thought would be a lovely hotel. It wasn't, it was dirty, rundown, had mould in the rooms, smelly and dusty air-con machines. We had no choice but to move hotels within an hour of arriving. I took up our dissapointment with Booking.com which is where we booked, and 5 months later, Booking.com refused a refund which is very unfair as with my partner having Asthma, there is no way we could have stayed in the dusty, dirty and mouldy room. We took multiple photos of our concerns and were point blank refused a refund. To add insult to injury, my partner was sent a birthday gift to this hotel which miraculously disappeared. 2 bottles of expensive wine although we have proof of delivery.nThis was such a poor start to our holiday in Oz, however we did eventually have a great time and loved the Gold Coast, I just urge anybody looking to book here to make 100% sure they can get a refund if their not happy because it's very rundown. And to the management of this hotel, you really need to refurbish the whole place, a really good clean and a coat of paint doesnt cost a fortune and customer care should be your No.1 priority.
We rebooked directly during our stay for a trip 11 months later and paid a deposit — but were never shown or sent any cancellation policy or booking confirmation. When we had to cancel just 20 days later with 10 months’ notice, they refused a refund and sent a rude, aggressive response before going silent. Their justification was simply that they’re a small business and “can’t absorb losses due to cancellations.”nnWith this much notice — and no terms ever provided — it feels deeply unfair. Under NZ consumer law, cancellation fees must be reasonable and based on actual losses. We were never told what those terms were or what costs they supposedly incurred.nnAs for the stay itself: the room was tired and not like the photos. The shower door didn’t close until our last day despite several complaints, and the place was crawling with ants. The only reason we rebooked was the pool for the kids and beach proximity.nnOverall a disappointing experience — no professionalism, no accountability, and very poor handling of customer concerns. We’ll be taking this further and sharing our experience more widely. Would not recommend.
Our room was large but very old and dirty — we had to clean everything ourselves. Surfaces were so filthy the sponge turned black, and the bed linen was overly worn. Toaster unusable, kitchen hood broken, and the terrace too dirty to enjoy, despite a small sea view. Bathroom and kitchen were spacious but not clean. Only tiny samples of soap and detergent are provided. Gym and sauna are in a separate shed and in terrible condition. The barbecue area isn’t very nice either. The pool and hot jacuzzi were the highlights. Overall, very outdated facilities and poor cleanliness, but not a completely terrible stay because the position is very good.
Great place to stay, room was a little tired with some street noise but clean, comfortable, good value and convenient to Gold Coast and theme parks.
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