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Lenovo Australia

  1. Chatswood
  2. Chatswood Electronics Store

Reviews, get directions and contact details for Lenovo Australia

Lenovo Australia
Address: 4, 12 Help St, Chatswood NSW 2067, Australia
Phone: 1300 557 073
State: New South Wales
City: Chatswood
Zip Code: 2067


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Very disappointed! My son just closed his LENOVO YOGA 7 laptop as normal that night after use, the left hinge just broke! His dad checked what happened and the right hinge broke as well! So surprised and not so surprised after checking online and found so many complaints while Lenovo customer service didn't even care and insisted that those were physical damage! Never just trust but check online reviews before you purchase was the lesson I learnt! Pretty expensive lesson though.
Lenovo should be ashamed of its level of customer care. I had my Lenovo idea notebook repaired because the letter 'r' wasn't working properly - either not responding at all or repeating 2-3 times. I paid for a replacement keyboard. It took 3 months. Just over a year later, exactly the same problem with the letter 'r'. I said this was too much of a coincidence, that it must either be a manufacturing defect or my keyboard was not replaced. They don't care, they said it was a year ago so pay again. I will not be purchasing Lenovo again.
Lenovo do not honour their warranty, extended warranty is useless they will do anything to get out of it. for a common fault worldwide with their usb-c port they quoted me $1800 to repair the laptop without inspecting it saying they have to replace the motherboard and the laptop cost me $1100, The only course of action I can do now is take the dispute to VCAT. So if you don't want to go to VCAT don't buy from Lenovo.
I have purchased my laptop 10 days ago and I've know idea of it's whereabout. When I call the customer support base in Malesia they asked me to check with DHL using the tracking number Of course the tracking number does not work. When I checked with DHL they asked me to check with Lenovo. This is a never ending loop. It's very strange and very bad customer service experience. When I asked them to refund my money they hesitant to refund money. I have no idea what to do. Can the Australian consumer affairs help me on this? Any advice?
Bought an Lenovo Ideapad Flex 5 laptop 2 months ago and it has had nothing but issues. The first week the keyboard would stop working randomly for hours. Next issue was that the laptop would power on and the keyboard would light up but the screen stayed black. Tried to get in touch with Lenovo tech support, they were the most unhelpful call centre I've ever dealt with. They said they will call me back once the lines clear up. they never rung back even when I left my name and number. Still have the issue with no display Black screen almost a month after it occurred. Lenovo you need to fix your tech support lines.Very disappointing when a customer is in need of help and they can't receive it, what's the warranty for anyway. Took a chance by buying from Lenovo rather than my usual choice of Apple. Safe to say this will be my last time doing that.
Lenovo pulled loyalty points from our account without any communication. Had some follow up from customer support after a complaint was made with vague promises of further communication which never happened. Have purchased Lenovo products in the past, probably won't again.
Hinge broke on my Lenovo 7 with only normal usage and within warranty. They have been nothing but difficult to deal with and have not complied with Australian Consumer Guarantees by providing a replacement laptop for the major default in the laptop
I bought a monitor on 26 November 2021, and cancelled later on since the delivery not happened until March 2022. 2 major issues : 1. When placed the order online, it said stock is AVAILABLE. However, the invoice showed delivery in March 2022. 2. Request to cancel the monitor as I didn't want to wait. Lenovo's refund of the cancellation took them almost a month to reach my credit card. Refund was only received on 22 December. Why did it take a month to receive the refund when I paid immediately? Think twice when you want to buy Lenovo products. Any out of normal transactions, even a simple refund will take them 1 month to get to your account. Unacceptable! I didn't want to put any star at all, but ZERO star rating is not applicable.
Stay. Away. They're happy to call themselves "Australia & New Zealand", but the reality is the products are coming straight from China - I don't mind purchasing products made overseas and distributed overseas, but don't lie to consumers and mislead them into thinking the stock is onshore. And when you say 7 days, send the product in that time, rather than weeks later with no contact and no updates. Finally, they do some dodgy "pre authorisation" on your card, rather than just taking your money. So, when the product is finally ready to ship, you're faced with multiple pending transactions and an accusatory email saying the transaction was declined - not all of us have credit cards with huge limits so companies can play with your money.
The shipping time is super slow. I order a monitor and it took them more than 1 month to arrive. Terrible service! The longest waiting time I've ever experience
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Lenovo Australia map

Directions to Lenovo Australia with public transportation

Pacific Hwy Opp Brown St 100 meters
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Victoria Av Opp Katherine St 130 meters
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Chatswood Station, Victoria Av, Stand E 150 meters
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Chatswood Station, Victoria Av, Stand F 150 meters
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Chatswood Station, Victoria Av, Stand G 160 meters
256
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