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Laser Clinics Australia - Northland Preston

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Reviews, get directions and contact details for Laser Clinics Australia - Northland Preston

Laser Clinics Australia - Northland Preston
"Laser Clinics Australia is your trusted laser, skin & cosmetic injectables clinic. Our qualified medical team and therapists will provide treatments tailored to you. It’s your looks, It’s your choice. Book Now!"
Address: j-007/2-50 Murray Road, Preston VIC 3072, Australia
Phone: (03) 8593 7562
State: Victoria
Zip Code: 3072


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
If I could give it a zero, I would. On multiple occasions changing my appt with no notice. Once they cancelled my appointment for no reason 6 minutes before it was scheduled, and the only response they gave me "That's just the way it is. We're fully booked." Just recently, they move my appointment without telling me until I got a confirmation- they moved it to a time I'm not available for, and none I'm available for through the rest of the week. I only went back because I'd prepaid for a bunch last year. Go to Clear Skincare in the centre instead.Service: Leg hair removal
Would give this 0 stars if I could. Steer clear. My service left me with a second degree burn scar on my face performed by an unprofessional, rushed, careless technician. Upon returning to the clinic, they denied that I have burns on my face nor apologised for the awful experience. The manager also is passive aggressive and unapologetic, and does not respond to messages or provides anything in writing. Definitely spreading the word about this clinic, easy advertisement evidenced by the burn on my face. And if they injure you, they refuse to cover the costs of fixing the injury. Definitely reporting this dirt clinic to the regulating board.Service: Laser therapy
So worth it! I did around 8 sessions of laser hair removal years ago on legs, underarm & bikini, and it seriously changed my life. I used to get bad bumps, rashes and ingrown hairs from shaving, and this treatment resolved it all for me. The girls were respectful when it came to doing the intimate parts, and worked efficiently but thoroughly. Hairs starting to grow back again but is considerably thinner, lighter and more sparse. Time to go back.Services: Underarm hair removal
Do not even bother, I have been having treatments at this clinic for over 5 years and it has gone that far downhill it’s not funny, this morning I was 4 minutes late, my bad. Mind you I’ve never been late to an appointment once, however I’ve had to wait over 30mins past my appointment time for treatment. I got greeted with you are late and so we cannot do your full treatment which was full legs Brazilian and underarms. I apologised and took a seat, it was another 5minutes until someone took me to a treatment room for my laser and explained because I was late she could only do half leg instead of full leg. She then proceeded to tell me to buy another package and keep the package for next time and I said no I’ll just use the package I’ve purchased because I’m not coming back and then said we have some extra time would you like to purchase any add ons and I said no thanks I’d like the top half of my legs done as I had booked in for. And she said sorry we don’t have time for that. If I could give zero stars I would.Service: Laser hair removal
It is unfortunate that after my initial visit to this store, subsequent visits have not been disappointing in terms of customer service. I have felt that staff have been rude and inattentive, often with 3+ staff at the front desk talking amongst themselves for a few minutes before acknowledging a customer. After having to reschedule an appointment due to covid, I turned up to the rescheduled appointment to find out that the appointment had not been made. There was no apology made for what had happened or for the time that was wasted, no explanation given for whatever mishap may have occured and I was left feeling it was my fault for showing up. I have not always received a confirmation SMS as I have spam blockers that sometimes filter out SMSs, so did not think anything of not receiving one prior to this experience. I will likely choose another store when my current purchased treatments are completed.
I have been getting my Lazer with Lazer clinic Australian for years in a different suburb and they have been amazing. As I moved closer to preston , I planned on coming to the northland clinic since 2months .I went into the clinic today for my appointment and the girl at the Admin called “Jasmin “ was really rude and wasn’t helpful and wanted me to pay again even tho I had paid for it last month . I told her to call the manager or the person who took my payment as I had paid for 2 sessions .She wasn’t even listening or wanting to listen. She was going on and on . And walk away . I wasted my time and couldn’t even get my Lazer done that I had paid for . I have the emails and bank statements as well .She was so freaking rude and unprofessional and didn’t even want to look into it or check and call the manager or be nice . Wonder why they hire such people in customer facing jobs when they can’t even do their job right or try and find out what happened. I wouldn’t ever step into this pathetic clinic ever in my life . And I wouldn’t recommend anyone either . They have definitely lost a good customer who would have come every month .Just because of one silly unprofessional employee.
The girls at LCA Northland are so lovely and friendly. Always very welcoming and chatty which makes me feel more comfortable coming in.
They have needed to cancel 5 out of 7 appointments. I requested a refund for the rest of my package because it's been such a challenge to actually have the appointments they declined.
I have never been so disappointed in client and patient centred care in my life. I came in for anti-wrinkle treatment and was left feeling extremely disappointed in not only the outcome of the treatment but the overall experience as a consumer. I went in for my 2 week review as I was left with my major concern not being met. The treating nurse stated she treats conservative in which she did not highlight within the initial consultation. ‘Conservative’ anti-wrinkle treatment was something I did not ask nor wanted to pay 40-units of anti-wrinkle Botox for. The treating nurse stated I would have to pay for further units of anti-wrinkle treatment to receive my desired outcome. No post op photos were taken within this 2 week review which contributed to the lack of confidence I had towards the treating nurse. I contacted the manager via e-mail and had not received a response. I also called the provided mobile number which was disconnected. I called this morning to relay my concerns to the manager and was left gobsmacked with the outcome, lack of empathy and overall lack of professionalism.
I have been their client for last 3 years but such a shame and disappointing my whole session was lost that due to unprecedent delay of 13 minutes to my appointment as I was stucked in heavy rainfall on my way . At last when I made to clinic after horrible experience on my way, I was told that I lost my whole session as I am late. No consideration for the old customer at all. Worst customer service ever. There were many occasions I have been asked to wait for 20 to 30 minutes but I never complained and understood their situation but when their turn came to understand situation at that time they talk about policy. Staff was rude and at same time seem happy that they don't need to do any treatment and got prepaid payment without doing anything. My whole loyalty with this clinic lost with my lost session and staff's behaviour today. Never come to this clinic ever. I am thinking to sue them or tell the whole world about their reality so that no one else needs to go through the same disappointment as I went through today. I am so deeply hurt with their '' We don't care '' behavior.Service: Laser hair removal
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