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Joondalup Private Hospital

  2. Western Australia Hospital

Reviews, get directions and contact details for Joondalup Private Hospital

Joondalup Private Hospital
Address: Lakeside Dve & Shenton Avenue, Joondalup WA 6027, Australia
Phone: (08) 9400 9999
State: Western Australia
Zip Code: 6027


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I couldn’t speak more highly of my stay at the maternity ward at Joondalup Health Campus. The midwives were incredibly warm, caring, knowledgeable, and professional, and they made us feel supported every step of the way.nnMy husband and I live in South Perth, yet we wouldn’t consider having another child anywhere else. The care we received was exceptional and made such a special time in our lives even more memorable.nnA huge and heartfelt thank you to the entire team for everything you did for our family. We will always be grateful. xx
Had our healthy baby girl at Joondalup Private Hospital recently and we received the best care during our 5 night stay. All the nurses, midwives special shoutout to Lizzie, Lauretta, Cayley, Charlotte, Ali, Jennifer, Karla and Myra and lactation consultants Mimi, you’re the best. Your warmness touched us incredibly were attentive and patient which were such an anxiety relief for us as first time parents. The surgery team along with Catherine Harris as our OB did incredible work on my elective c section. The food was good and we managed to score a double bed room which the husband was grateful for. The wards are well-kept, clean and modern and the rooms are spacious too! We would definitely return if/when we have our second child.
A special thank you to the midwives at the maternity ward for their outstanding follow-up care. Their kindness, encouragement, and expertise gave me confidence as a new mother. They took the time to answer all my questions, provide reassurance, and offer practical support whenever I needed it. Their dedication made a huge difference to my recovery and transition into motherhood.nnI am truly grateful for the excellent care and support I received and would highly recommend this maternity service to other families.
Recently had day surgery here and stayed overnight. Was happy with all the staff, nurses, surgeon. The most pleasantly surprising thing was actually the food. I could order using a QR code in my room with large range of food to choose from and the food came in good time. Great food. The wedges were better than what I’d expect to get at a nice cafe.nnAll round great experience
My experience at Ramsay Health Care for a scheduled groin hernia operation was extremely disappointing and, frankly, unacceptable for a private facility.nnI was instructed to arrive at 6:00am and arrived early at 5:50am. After checking in, I waited approximately two hours in reception while multiple patients who arrived after me were taken through ahead of me. I ended up being one of the last patients from the early morning group still waiting.nnWhen I was eventually taken through to the ward area, I was told my procedure would be at 9:00am. At 9:00am, I was told there were delays and it would be 10:00am.nnImportantly, I had been fasting since 9:00pm the night before and had only had a coffee at 5:30am—no food and not even water after that. As the delays continued, I became extremely dehydrated, yet I was not allowed even a small sip of water. Having undergone multiple procedures in South Africa, New Zealand, and Australia, I have always been permitted at least a small sip of water during extended delays, so this was both surprising and frustrating.nnAfter 10:00am, I was wheeled from the private hospital section through internal corridors into the public hospital side, as I was advised the private facility only has a limited number of beds approximately 4–5, while additional capacity exists on the public side. I then waited a further 1.5 hours, again watching other patients go through ahead of me, and was once again one of the last from my group to be taken into surgery.nnFollowing surgery around 11:30am, the recovery nurse who cared for me was excellent. However, the issues with management continued.nnThe hospital forgot to call my designated pickup person. At approximately 1:40pm, I asked whether he had been contacted, and only then did staff acknowledge that he had not been called. He was then contacted and arrived at around 2:10pm.nnUpon arrival, he waited approximately 5 minutes at reception before coming through to sit with me. We then waited a further 5 minutes for my discharge medication. When we asked about the delay—particularly as he needed to leave for another appointment—we were told it would be ready shortly. After another 5 minutes, a staff member delivered medication to the patient next to me, while mine had still not been prepared.nnWhen I asked where my medication was, I was told they would need to “go and find out what happened” and that it would “only take a couple of minutes.” At this point, after an entire day of delays and poor coordination, my friend was unable to wait any longer.nnThe following day, when I contacted the hospital due to significant post-operative pain and lack of medication, I was told I had not received my medication because I was “not willing to wait a couple of minutes.” This response is completely unacceptable.nnTo be clear: I had been at the hospital for over 8.5 hours, had experienced repeated delays, poor communication, failure to call my pickup, and ongoing disorganisation. The expectation that I should have waited even longer—after an entire day of mismanagement—is unreasonable.nnThis was not just a delay issue; it reflects serious failures in scheduling, communication, discharge coordination, and patient care.nnFor a private hospital, this level of service is well below acceptable standards. I have had procedures in far less resourced environments internationally, including in Papua New Guinea, and received significantly better coordination and care.nnRamsay needs to urgently review its systems, patient flow, and communication processes. Based on this experience, this facility does not meet the standard expected of a private hospital.
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