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Joondalup Private Hospital

  2. Western Australia Hospital

Reviews, get directions and contact details for Joondalup Private Hospital

Joondalup Private Hospital
Address: Lakeside Dve & Shenton Avenue, Joondalup WA 6027, Australia
Phone: (08) 9400 9999
State: Western Australia
Zip Code: 6027


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Had our healthy baby girl at Joondalup Private Hospital recently and we received the best care during our 5 night stay. All the nurses, midwives special shoutout to Lizzie, Lauretta, Cayley, Charlotte, Ali, Jennifer, Karla and Myra and lactation consultants Mimi, you’re the best. Your warmness touched us incredibly were attentive and patient which were such an anxiety relief for us as first time parents. The surgery team along with Catherine Harris as our OB did incredible work on my elective c section. The food was good and we managed to score a double bed room which the husband was grateful for. The wards are well-kept, clean and modern and the rooms are spacious too! We would definitely return if/when we have our second child.
I couldn’t speak more highly of my stay at the maternity ward at Joondalup Health Campus. The midwives were incredibly warm, caring, knowledgeable, and professional, and they made us feel supported every step of the way.nnMy husband and I live in South Perth, yet we wouldn’t consider having another child anywhere else. The care we received was exceptional and made such a special time in our lives even more memorable.nnA huge and heartfelt thank you to the entire team for everything you did for our family. We will always be grateful. xx
My experience at Ramsay Health Care for a scheduled groin hernia operation was extremely disappointing and, frankly, unacceptable for a private facility.nnI was instructed to arrive at 6:00am and arrived early at 5:50am. After checking in, I waited approximately two hours in reception while multiple patients who arrived after me were taken through ahead of me. I ended up being one of the last patients from the early morning group still waiting.nnWhen I was eventually taken through to the ward area, I was told my procedure would be at 9:00am. At 9:00am, I was told there were delays and it would be 10:00am.nnImportantly, I had been fasting since 9:00pm the night before and had only had a coffee at 5:30am—no food and not even water after that. As the delays continued, I became extremely dehydrated, yet I was not allowed even a small sip of water. Having undergone multiple procedures in South Africa, New Zealand, and Australia, I have always been permitted at least a small sip of water during extended delays, so this was both surprising and frustrating.nnAfter 10:00am, I was wheeled from the private hospital section through internal corridors into the public hospital side, as I was advised the private facility only has a limited number of beds approximately 4–5, while additional capacity exists on the public side. I then waited a further 1.5 hours, again watching other patients go through ahead of me, and was once again one of the last from my group to be taken into surgery.nnFollowing surgery around 11:30am, the recovery nurse who cared for me was excellent. However, the issues with management continued.nnThe hospital forgot to call my designated pickup person. At approximately 1:40pm, I asked whether he had been contacted, and only then did staff acknowledge that he had not been called. He was then contacted and arrived at around 2:10pm.nnUpon arrival, he waited approximately 5 minutes at reception before coming through to sit with me. We then waited a further 5 minutes for my discharge medication. When we asked about the delay—particularly as he needed to leave for another appointment—we were told it would be ready shortly. After another 5 minutes, a staff member delivered medication to the patient next to me, while mine had still not been prepared.nnWhen I asked where my medication was, I was told they would need to “go and find out what happened” and that it would “only take a couple of minutes.” At this point, after an entire day of delays and poor coordination, my friend was unable to wait any longer.nnThe following day, when I contacted the hospital due to significant post-operative pain and lack of medication, I was told I had not received my medication because I was “not willing to wait a couple of minutes.” This response is completely unacceptable.nnTo be clear: I had been at the hospital for over 8.5 hours, had experienced repeated delays, poor communication, failure to call my pickup, and ongoing disorganisation. The expectation that I should have waited even longer—after an entire day of mismanagement—is unreasonable.nnThis was not just a delay issue; it reflects serious failures in scheduling, communication, discharge coordination, and patient care.nnFor a private hospital, this level of service is well below acceptable standards. I have had procedures in far less resourced environments internationally, including in Papua New Guinea, and received significantly better coordination and care.nnRamsay needs to urgently review its systems, patient flow, and communication processes. Based on this experience, this facility does not meet the standard expected of a private hospital.
If this is meant to be world class medical treatment, I found myself sadly underwhelmed by the experience at Joondalup Private Hospital. I was admitted on Thursday morning for a full knee replacement, and initially the experience was quite good - explained to me what was happening, a follow up to let me know that there'd been a delay in getting me into theatre, but it wouldn't be too much longer, and great staff presented in the OR for my procedure. Unfortunately, it went downhill once I reached the ward.nI'd been advised that there were a number of important things that would be happening during my stay.n1. I'd be wearing support stockings to avoid risk of blood clots.n2. I'd be out of bed and dressed and sitting in the chair in my room for every meal, to aid healing.n3. They'd get me up and walking as soon as possible.n4. Pain medication would be given regularly, particularly before meetings with the physio and the occupational therapist to ensure the level of pain relief was suitable for extra activity.nHere's what happened:n1. I asked about the support stockings any number of times during my stay, finally receiving them to take home with me on Day 3 - when I insisted on leaving the hospital and they were the wrong sizen2. I was in bed for every meal, never got any assistance to get out of bed for a meal.n3. The only walking I did on Day 1 and 2 was going from my bed to to the toilet - and that happened almost totally autonomously because getting a nurse's assistance to come for a call button was just about impossible.n4. Getting medication was hit and miss at the best of times. I would ring the bell and ask for pain relief, and after a long wait, someone would turn up and offer to go and get some. The medication would take a further ten to twenty minutes to arrive. When the staff came into the room I'd ask for medication, which improved the time for delivery but it was still haphazard and frustrating.nFurther thoughts on my stay. I was very disappointed on Day 1 when I was told I was going down to have a X-Ray and I was using the Cyron X machine I'd hired to ice and compress my leg. The lovely man went down to the nurse's station to ask about having the machine turned off and came back to tell me that the nurse he's spoken to 'said that the patient was taking the machine home with her, so needed to work out how to turn it off for herself.' I will point out that I DO know how to turn off the machine, but as it was on the FLOOR and I was on the bed, and had just had a knee replacement, I COULDN'T reach it.nI take a number of medications for mental health reasons and these were noted by the hospital before my stay. I was dismayed when one medication had been recorded at half my normal dose and when I demanded to have the full amount, only then did the nurse finally agree to arrange to change the records. At the next medication round, I was required to take 675mg Lithium Carbonate, but they'd only noted down 450mg and presented that amount. On two seperate nights, when they gave me my medications, they had put TOO MUCH in the container and it only got picked up when I pointed it out. It is always of particular importance that medications are given at the exact dosage rates required - fortunately for myself these changes would not have been life threatening - but that's not the point. Finally, a quick word about the kitchen staff and meals at the hospital. The quality of the meals was good, but there's a certain lackadaisicality to the service. I regularly had a cup of tea with my meal which was quite simple - one cup, one teabag, hot water, milk and sweetener. One day they missed the hot water, another day they missed the tea bag. One time, the milk cup arrived, but there was no milk in it. The sweetener was missed more often than it was supplied.nAnd that's the whole point of this review isn't it - for a private hospital, this type of service is clearly just not good enough.
I had such a great experience giving birth at Joondalup Private Hospital. Every midwife I had during my 5-day stay was amazing - kind, supportive and patient beyond words. What could have been such an overwhelming time felt calm, safe and manageable thanks to their care.nnI also want to mention the Trimester Club, run by the amazing midwife Wendy. I think having access to this club is one of the biggest benefits of choosing JPH. Each session was so informative and Wendy was always there to answer our endless questions, no matter how small. The club gave me confidence going into birth and made me feel genuinely prepared. As an expat who doesn’t know many other mothers here the club also connected me with a supportive group of women who I’m still in touch with now. It became so much more than ‘just a class’, it was a source of support and the start of a wonderful community that has continued beyond pregnancy.nnI would recommend JPH to any expectant mums purely for the Trimester Club alone, though the quality of care across the entire maternity team is just as impressive.nnThank you again to all the midwives and especially to Wendy. I would do it all again here in a heartbeat, my experience was truly that special.
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