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Joondalup Private Hospital

  2. Western Australia Hospital

Reviews, get directions and contact details for Joondalup Private Hospital

Joondalup Private Hospital
Address: Lakeside Dve & Shenton Avenue, Joondalup WA 6027, Australia
Phone: (08) 9400 9999
State: Western Australia
Zip Code: 6027


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Nice helpful reception area where you check-in and given clear instructions and a map to enter the ward. Staff are efficient and nice. Food is pretty good. Parking is expensive as expected
We have recently had our first child born at Joondalup private birthing suites and cannot speak highly enough about the midwives and staff that helped our five day stay go so Smoothly The passion you wonderful ladies have for your job is incredible. The love and care you showed out happy little family will not be forgotten and we have been raving about how great you all are. A massive shout out to Shelley, Jo, Tracy and Melissa for all you did for us. And to everyone who checked in on us during our time there. Can’t wait to cross paths with you all again
Never again! The worst hospital experience I’ve ever had. The nurses were rude and condescending. This is by far the worst hospital in WA. The patients are treated worse than cattle. You are pushed in and out with no concern for your well being or comfort especially after surgery. It’s more of a railway station than a hospital. After just undergoing abdominal surgery under general anaesthetic, I was expected to sit in a chair for 2 hours! I was told I couldn’t remain in the bed, but I couldn’t leave yet because I needed to receive another injection to prevent blood clots. So why not just leave your patient in a bed till they needed their medication? No idea. When it was finally time to receive the injection, she gave it to me in my stomach while I was seated in the chair, which was not only painful but left a terrible bruise. Extremely disappointing. We have good private health insurance, it costs us a fortune. We expect better care. Never again Joondalup hospital never again!
I was here for nearly 2 weeks and although enough was enough for me in the end, I cannot fault my stay here. Everyone of my nurses were totally amazing and the student nurses will make brilliant nurses. The cleaners and tea ladies were also amazing. My Drs were fantastic also and thankyou. I can't praise the lovely young lass who took my food orders everday enough. She has a very special manner about her . And of course the food was very nice and I was definitely overfed lol. There is nothing that could of been done better. Thank you to everyone of you xx
Had my first child back in 2017, had very bad experiences. Was told by others that everything will be provided by the hospital but was asked why didn’t I bring my own breast pump by the rude lady who brought it to me when staying in hospital. Asked for more nappies when running out and was told that I should brought my own. I thought this is how private hospital operates until I had my second in other private hospital. Worst experience ever, hope it’s no longer like this now
Management at this H2 ward are very very rude such a pity other staff are good but management are rude got thrown out of my room after surgery as my daughter could only come 1.5 hours later than I got discharged. With pain after surgery they got no sympathy for you, you must be out walking not even offering a wheel chair or offer to carry my luggage wanted to take me to a discharge room this is by far the worst I have been treated in a hospital by far very appealing but I hope the management of H2 surgical ward have a good day and sleep good at night as they miss what being a hospital os about after they got the money from your private medical.
Travelled to Perth for my surgery last Friday, paid my fees at admission, got to the day procedure waiting room confirmed for a 2 night stay filled out forms, did urine test. I receive a call while waiting , they've cancelled my surgery, not enough beds. Fuming to say the least. Family from overseas spent thousands$$ to travel over to help with my recovery and childcare, put pets into care for 3 weeks, more expense, two weeks accommodation booked in Perth as per surgeon req. Time off work taken etc etc etc Thousands spent in preparation for this surgery Previously this has happened but with the Joondalup Public Hospital, cancelled multiple times over a course of a year, was given a couple of days notice which I thought was disgusting. My condition worsened and I had the surgery elsewhere. But to be cancelled while sitting in the waiting room, and as a private paying patient.. Very tempted to take this to the media
My husbands mother died in this hospital on 17/8/22, a Wednesday night she was poorly and elderly. Our complaint is the treatment, or lack of, after she passed away. She was left in your mortuary until Monday evening, the following week, as you had to wait for a doctor to sign off on her death records, before she could be moved to Purslow Funeral home. It appears that as it was a weekend the doctor was having a great weekend break while our mother was left in limbo in your mortuary. We heard nothing from Joondalup Hospital about the procedure or the next steps. So on Tuesday morning, the 28th August, we finally rang the hospital to find out what was going on and why was it taking so long and was greeted by a very abrupt lady, your Cart Supervisor, Stacey, who informed us she was moved to Purslow Malaga the night before Monday 22/8. So then we googled Purslow Malaga to find out the next step and found no such place. So we rang the hospital back and asked to speak to Stacey again, and this time she was down in the mortuary, flicking through her paperwork, double checking she had given me the correct info. When we asked where is Purslow Malaga she abruptly said this was Purslow's holding place and "she can't tell me a name or time our mother was collected, and that we're done now okay?!" don't call her again!!!! Shocking phone manner to a family member of a deceased person. All we were trying to do was track her down as it had taken 7 days for a doctor at your hospital to sign off on the paperwork. Such terrible service, you really should improve it, and show some concern for the family after someone has died. We DO NOT recommend your services.
Worse private hospital in Perth, zero care , zero communication skills, and food is awful. Getting told to take medication from nurse with no idea what or why my son needs it. This place is a mess
The one star is for the amazing , anesthetic team who made sure I was calm, the amazing surgeon for doing a excellent job and the nurses who looked so well after me while in surgery, thank you!*. HOWEVER, I Stayed in ward H2, came out of surgery only did 4 or 5 observations and then if I had pain I had to call someone, otherwise no one will come in the room no 4 hourly and then 6 hourly obs have been done despite the fact that the only reason for my stay after surgery is to monitor my heart which no one did, so booking an appointment with Doctor tomorrow for a review of my heart as the pounding is not changing, but apparently I am to aware of it so thats makes the nurses not care and try to avoid my room?! Hard not to be aware of the deep pounding in your chest if it makes you uncomfortable! Also really bad giving handover of patients in the corridors instead of the patients rooms? , where is the privacy? The introduction of new nurses on for the shift?? Taking a set of obs on handover to be sure everything is okay going into the shift??? If my surgery was not painful enough so was the patient care.I could have just kept my 2500$ and stayed home with proper care. I know nurses are busy but it is not an excuse to provide basic patient care.. I did not bother anyone with unnecessary stuff my whole shift.. Also no one was aware of me coming to the ward. on arrival no explained the call bell, no one showed me how to use the phone to order dinner? I received dinner which I did not eat because it was not what I wanted.No one gave me the bed remote to adjust my self? I had fluids finished the nurse ran into room not saying hi just stopped the machine nor disconnecting the empty bag, or asking a basic 2 sec question or if Im ok or need anything, I had to wee pressed the bell so someone can disconnect everything so I go to toilet, another nurse came straight to my door grabbed other stuff and left again… At 3am in morning I started receiving some patient care hopefully continues till discharge
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