Hertz Car Rental Alexandria

Terrible customer service. They don’t care customers are waiting in a line, I was waiting first but they served a women who came in later, they don’t even say hi to customers. Very unfriendly. A staff reflected sunlight using his watch to the guy who served me to make fun of it at reception, very unprofessional. I returned a car and the guy only said ok that’s it. He didn’t even say thank you. I wonder why they can survive in this industry.
1 6 years ago (25-01-2018)

Great people and good customer service. Never had problem with anything.
5 6 years ago (04-02-2018)

Very helpful and friendly, even though I only had the car for a grand total of half a day!
5 6 years ago (29-11-2017)

In the afternoon there is a lot of traffic in this area. Make sure you add extra time to your trip.
4 6 years ago (24-02-2018)

Had to significantly change my original review! Unprofessional, uncooperative and rude staff. Had to return my rental by 5 PM.I ran 10 minutes late and they said they couldn't wait. But as per the rental agreement I had half an hour extra time to return it to the station. By the time i arrived the station was closed. So I returned my car the next morning - they still charged me for a full day!!! @Hertz: maybe you should consider retraining your weekend staff how to be professional and offer better customer service! I was called up twice to be "reminded" that they are about to close soon - to me it sounded more like "I want to go home, so show up". VERY RUDE In addition to that, the rental had scratches & dents all over it. I'm not picky about that but other car rental providers offer a much better value!
2 6 years ago (01-05-2017)