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Crowne Plaza Perth

  2. Perth Lodging
  3. Western Australia Lodging

Reviews, get directions and contact details for Crowne Plaza Perth

Crowne Plaza Perth
Address: 54 Terrace Rd, East Perth WA 6004, Australia
Phone: (08) 9270 4200
State: Western Australia
Zip Code: 6004


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We've spent 9 days here, it's a great location. Excellent staff, friendly and professional. Close to all amenities. Our room is generous in size and furnishings. The room is an accessible one and makes our stay here much easier.
I'm staying at this hotel every year for 6 weeks or so every time.nnGreat location, clean rooms and awesome staff. The breakfast is always tasty and custom requests are welcome, which is a great plus. I'm particularly happy to easily be helped in French, which a lot of the staff can speak easily.nnThanks to all the team for the great time I'm having yearly at your accommodation.
As a frequent guest of IHG properties and a former Diamond Elite member, I have consistently experienced high standards across various locations in the USA, Europe, and the Middle East. However, my recent experience in Perth fell short of these expectations. I stayed at two other IHG Hotels in Perth during my vacation here and this was the only hotel that was a disappointment.nnPositive Aspects:nn• Check-in Experience: The afternoon check-in staff were exceptional, accommodating my needs by assigning a room with a detachable showerhead, which was greatly appreciated following my recent surgery.nnAreas of Concern:nn1. Front Desk Communication: A miscommunication occurred regarding adding a friend to my room for post-departure access and breakfast. Despite confirming this arrangement with the night staff, the morning reception informed me that my friend was not registered, leading to inconvenience and an unexpected charge for an additional breakfast which was not resolved despite raising the concern upon checkout.nn2. Room Amenities:nn• Water Quality: The shower water was discolored with visible rust particles. Despite reporting this to the front desk with a water sample, no follow-up or resolution was provided.nn• Air Conditioning: The in-room temperature remained at 21°C, and I was informed that individual room temperature control was not available during this season. This lack of climate control adversely affected my sleep quality.nn3. Breakfast Quality: The breakfast selection was limited, and items like chicken sausage were served cold, even at the start of service.nn4. Key Card Issues: Frequent demagnetization of key cards occurred, requiring multiple replacements within a day. During a medical emergency, the lack of urgency from the night staff in reissuing a key was particularly distressing.
My friend and I had a great stay here. It was wonderful for our staycation! The rooms are clean and comfortable, especially the beds. A bathtub in a standard room in Perth is few and far between these days so that was lovely.nIt was unfortunate that the pool was under maintenance for the evening we wanted to use it, but we changed our schedules and still enjoyed using it! There’s a great view of the Swan River from the pool deck.nThe gym was smaller than I would’ve liked why is the rowing machine outside? but could still be used.nnAll in all, a nice stay! :
We had a great one night stay before we were leaving Perth. The hotel is in a great location, the service was excellent, the rooms were big and very clean. The bathroom was a little out dated but we were fine with that. We did book this hotel as it had a pool, it was out of action when were there. It would of been nice to have been notified of this. They had a great bar / restaurant in the lobby which had happy hour and live music on a saturday. A perfect end to a great trip!
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