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Crown Promenade

  1. Southbank
  2. South Yarra Lodging
  3. St. Kilda East Lodging

Reviews, get directions and contact details for Crown Promenade

Crown Promenade
Address: Queensbridge St & Whiteman St, Southbank VIC 3006, Australia
Phone: (03) 9292 6688
State: Victoria
City: Southbank
Zip Code: 3006


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Reviews
Pros - Good sized rooms, good walk-in showers. We got the corner room, and it was great. Try to get that if you can.nCoffee shop at the elevators for a morning coffee was convenient. Breakfast was good quality with lots of options.nnCons - TV a bit old now, no chrome cast? Beds were a little soft.nAt breakfast we were seated next to a family of 6 close by. As we were a couple they could have strategically sat us somewhere more appropriate. There was a whole section of tables not being used to the left of the breakfast area. As it happened, one of family of 6 threw up all over the table and my wife helped clean up. We were then asked if we wanted to move to a new table, but it was too late by then. Come on staff use your soft skills and seat people to give both families and couples space.
I loved my stay! nnYou can see from all of my many pictures and videos that it was an epic time! nnSo much to do, and it is all right next to your hotel room!nnI loved that I stayed there during the Australian Open and they had all this cool stuff everywhere for it nnThe food, the cocktails, the hotel, and the overall experience were all amazing! nnThe coffee at Margo’s & the barista coffee at Mesh are both incredible! nnI highly recommend both! nnSpecial thanks to the concierge guy with all the fancy pens; you’re the vibe man! nnThank you for speaking to me and making me happy when you could see that I was feeling unhappy about something nnThat was really kind!nnThe reason why I took off 1 star is because some of the staff kept acting like I wasn’t staying there & refused to help me at the concierge or front desk.nnOne of the staff members even made me feel like a criminal for wanting to sit outside the front of the hotel at 3am to get some air cause I couldn’t sleep.nnI asked if it was safe to sit outside and he was like “what room are you staying in…oh yeah…who is the booking under…what name?!…while I showed him my keycard & the card packet that holds your card for the duration of your hotel stay”nnAnd also the beds were 2 singles pushed together; not one bed, which means you must sleep on one side of the bed, you cannot sleep in the middle of the bed.nnOtherwise I loved everything about my stay including the pool & outdoor private garden!nnThank you so much for having me Crown Promenade! nnI will be back and I highly recommend it to anyone who wants to feel cared for at the hotel they stay at! nnSpecial thank you to the bellman who was so lovely upon my arrival at the hotel!
Excellent proximity to Melbourne city and tram services to the adjacent suburbs. Excellent proximity to crown casino, restaurants, bars and cinema. Service was inconsistent and at times slow. The housekeeping was underwhelming at first, but improved with our stay. The rooms are large and functional. The pool area was excellent but the spa jets need repair as the tub wasn’t hot. The mens steam room was also broken. Overall, for the price paid, our stay was comfortable and enjoyable.
Great Location. Staff were very friendly and helpful and I appreciated being able to check in a bit earlier for an appointment.nMy room looked great, with large window and the bed was comfortable. I enjoyed the pool and spa in the evenings.nI was disappointed that when I moved bedside table to plug in charger, there was dust and rubbish behind it. The bathroom also had a small amount of mold behind the sink.nThe TV is only free to air, no movies, youtube or anything like that, in this day and age I would have expected that.nWhat really put me off was that I was charged for a small bottle of water which I used in the kettle as there was no other water available, I wrongly thought this was included....but NO....I was charged nearly $5 for a tiny bottle. Was I supposed to use Tap Water??? No way would I ever use tap water for drinking or making a cup of tea!! Very poor form Crown, I expected much better for the price I paid.
I enjoyed a great one-night stay due to my work. The room is spacious, super clean with very comfortable king bed.nnMy room has a nice view of the city, facing Crown Towers. It was one of the hottest day of Melbourne 45 degree. And it was such a enjoyable time inside hotel room.
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