facebooktwitterpinterest
mobil menu

Crown Metropol

  1. Southbank
  2. Bentleigh East Lodging
  3. South Yarra Lodging
  4. St. Kilda East Lodging
  5. Rushworth Publi̇c Bathroom

Reviews, get directions and contact details for Crown Metropol

Crown Metropol
Address: 8 Whiteman St, Southbank VIC 3006, Australia
Phone: (03) 9292 6211
State: Victoria
City: Southbank
Zip Code: 3006


Update Info

related searches: crown metropol melbourne deals, crown metropol parking, crown metropol pool, crown metropol $199, crown metropol address, crown metropol discount code, crown metropol contact, crown promenade
Similar places near
Urban Central Urban Central 137 miles I was only visiting urban for the bar but stumbled across the travel desk. The Irish ...
Crown Promenade Crown Promenade 190 miles just had to leave a review to commend Nanny, the lady at the front desk. Her customer...
Crowne Plaza Melbourne Crowne Plaza Melbourne 242 miles This was probably one of the most beautiful hotel rooms I’ve ever stayed in.nnI booke...
Imagine Marco Imagine Marco 273 miles From the rooms to the service at reception, all aspects of Imagine Marco fulfilled an...
Crown Towers Melbourne Crown Towers Melbourne 275 miles We recently booked a villa at Crown Towers to celebrate my wife’s birthday, and the e...
Nomads All Nations Hostel Melbourne Nomads All Nations Hostel Melbourne 367 miles It's a typical backpacker hostel. The Location was good for me cause is close to the ...
Melbourne Central YHA Melbourne Central YHA 368 miles Great little hostel. Just be aware that to be able to share a dorm room you have to b...
Holiday Inn Melbourne on Flinders Holiday Inn Melbourne on Flinders 407 miles A fantastic place to stay. Close to transport. Friendly, helpful staff. Comfortable b...
The Great Southern Hotel The Great Southern Hotel 442 miles
Travelodge Hotel Melbourne Southbank Travelodge Hotel Melbourne Southbank 510 miles A nice boutique hotel set in the city precinct. The rooms are like any other rooms i...
The Langham Melbourne The Langham Melbourne 551 miles Throughly enjoyed our stay! Everything was great, the buffet dinner at Melba is a mus...
Rendezvous Hotel Melbourne Rendezvous Hotel Melbourne 587 miles Don’t bother with breakfast, it’s lacking ,coffee from a barista is extra which bring...
Travelodge Hotel Melbourne Docklands Travelodge Hotel Melbourne Docklands 598 miles Travelodge Hotels represent a new generation of hotels for the smart traveller lookin...
Quay West Suites Melbourne Quay West Suites Melbourne 1 km If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room o...
Flinders Backpackers Flinders Backpackers 1 km I loved it!nI think it’s my favorite hostel in Australia. We stayed in a private room...
DoubleTree by Hilton Hotel Melbourne - Flinders Street DoubleTree by Hilton Hotel Melbourne - Flind... 1 km As always - a fantastic experience at a Hilton anywhere in the world. You always know...
United Backpackers Melbourne United Backpackers Melbourne 1 km Lovely hostel in the center of town. Tram, trains, eateries are a stone's throw away ...
Novotel Melbourne on Collins Novotel Melbourne on Collins 1 km Novotel Melbourne on Collins is in an unbeatable location right in the heart of the C...
Reviews
Had a fantastic stay at Crown Metropol! Our room was clean, spacious and very comfortable, with great city views. The pool and spa were fantastic and made the stay feel really relaxing.nnThe location was excellent and very convenient, with plenty of bars and restaurants close by. We stayed for my birthday, and the complimentary late check-out was a lovely added bonus and made the experience even better.nnOverall, we had a wonderful stay and would definitely recommend Crown Metropol for a relaxing and convenient city getaway.
Had a really good stay at Crown Metropol overall. The room was nice, clean and comfortable, and the staff were prompt, friendly and helpful.nnA couple of things could definitely be improved. I think charging for bottled water at a hotel of this standard is a bit steep, and the valet attendant didn’t seem to know that valet parking was included for Platinum members, which I would’ve thought would be pretty basic Crown training.nnI also requested a late checkout and had to follow it up about three times throughout the night without getting an answer. Eventually I messaged saying I was going to bed and would see them at late checkout, and only then did they immediately try to call me back.nnAside from that, it was still a good stay and I’d happily return.
Fantastic experience at Crown Metropol, from check-in, to guest services to maintenance, everything was amazing.nTheir fast online check in allows you to skip the queue and receive your room card in record time. The check-in agent was super friendly and helpful.nThere was an issue during my stay which was attended to by maintenance in less than an hour. Unfortunately, it wasn't possible to fix it fully so I was moved to another fantastic room within an hour. The rooms are spacious and the bed is very comfortable, the blackout blinds keep out the light very well for a morning lie in.nWould stay here again in a heartbeat. Thanks Crown Metropol for a memorable experience.
Unfortunately, my experience at Crown Metropol was let down by significant billing issues and very poor customer service after checkout.nnAt checkout, I was asked to confirm the breakfast and parking charges before my registered card was charged, but I was not shown the invoice. When I reviewed it later, I discovered that I had been charged twice for breakfast—and at a higher rate than the pre-booked price confirmed in writing.nnResolving this was unnecessarily difficult. I attempted to call several times that afternoon and also sent an email, which received no response. When I called again the following day, I was promised a return call that never came. I eventually had to call a third time before Crown agreed to honour the confirmed breakfast price and correct the invoice.nnThroughout the process, I received no apology, and the staff I spoke with seemed more interested in getting me off the phone than resolving the issue. I should not have had to make repeated calls, send an email, and justify why an incorrect invoice needed to be corrected.nnThis was extremely disappointing service from a hotel positioned as a five-star property. Billing mistakes can happen, but the lack of responsiveness, ownership and basic courtesy made the experience considerably worse.
Never in all my years of travelling have I experienced the level of filth and distress that I encountered at Crown Metropol Melbourne.nnWe had booked a four-night stay expecting the level of quality and professionalism associated with the Crown brand. However at approximately 9pm on our very first evening when I went to take a shower I discovered the bathroom in a condition that was genuinely shocking. It was immediately obvious there had been a significant build-up of neglect and inadequate cleaning. There was thick dust, visible mould, a slimy shower floor and what could only be described as sludge around parts of the wet areas. Most concerning of all was visible excrement on the back of the toilet seat, which had clearly not been properly sanitised.nnThe condition of the bathroom left me feeling physically ill. This was not simply a room that had been missed during servicing the level of grime suggested ongoing neglect over a prolonged period. For a hotel positioning itself as a premium property, the standard was completely unacceptable.nnAfter contacting the Duty Manager and showing them the condition of the room, we were relocated at approximately 10:30pm. While the second room was at least clean, it unfortunately came with another major issue, a constant tapping noise coming from within the wall. At first the sound seemed subtle however once noticed it became impossible to ignore. The noise fluctuated throughout the night and both my mother and I were kept awake until close to 1am. Just as we eventually fell asleep from exhaustion we were woken again at approximately 5am by the same noise.nnIn an attempt to block it out, we turned the air-conditioning fan onto high, however this produced its own rattling noise. The combined effect created one of the most restless and distressing hotel stays I have ever experienced. The two nights we spent at Crown Metropol were genuinely the most distressing nights I have experienced at any hotel globally.nnI was travelling with my 76-year-old mother, who found the entire experience deeply upsetting. What should have been a relaxing stay quickly became exhausting and stressful. After speaking with the Duty Manager again the following morning, we requested either a full refund so we could leave the hotel entirely or relocation to Crown Towers Melbourne, as we had completely lost confidence in Crown Metropol. We were advised that a refund could not be offered because the booking had been made through a third party. We therefore spent a second night at Crown Metropol and experienced the same disturbed and restless sleep due to the ongoing tapping noise.nnFollowing further discussions with management and escalation to senior staff, we were eventually relocated to Crown Towers. While I appreciate that management ultimately acted to move us, the compensation offered throughout the ordeal a $100 hotel credit in no way reflected the seriousness of the experience or the level of disruption caused. I repeatedly requested that at minimum a full night’s accommodation credit be applied, however this was declined. Given the condition of the original room, the sleepless nights that followed, and the distress caused to both myself and my elderly mother, the response felt entirely inadequate.nnOverall, the experience was extraordinarily disappointing and has completely diminished my confidence in Crown Metropol. It is not a property I will return to nor one I could recommend to friends, family, or professional colleagues.
Comment on this business

Crown Metropol map

to add Crown Metropol map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0106 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy