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Crown Towers Melbourne

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Crown Towers Melbourne
Address: 8 Whiteman St, Southbank VIC 3006, Australia
Phone: (03) 9292 6868
State: Victoria
Zip Code: 3006


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Reviews
Great location and excellent customer service! That’s where the positive feedback ends. For a luxury hotel there are issues. Our bed linen had a rip in it, and there is blood splatter on the bed ensemble and carpet. There was also some sort of splatter on the inside of the bathroom glass door. The other concern was the turndown service. My husband and I were having a rest and at about 4pm there was knock on the door and the staff immediately opened the door before we had the opportunity to meet them there. Lucky we were dressed! We also noticed that the area on level 5 near the lifts did not get cleaned the whole time we stayed as this chip and fluff mess remained on the floor. We expect better cleanliness for a luxury hotel that we paid top dollar for. The buffet breakfast is overpriced $45pp discounted for guests and awful. Nothing special about it to justify paying that. The pool area is absolute chaos with children. There needs to be an adult only space, it didn’t matter what time of day we tried to use the pool it was littered with children which was disappointing. The staff in the foyer didn’t seemed phased with screaming children running and crawling around, it is very off putting seeing and hearing this behaviour for the money we spent to stay here.
Just do it people. Elegant, amazing and welcoming. Everyone is made to feel special. The facilities and food is amazing. One of the best steaks I have ever eaten and it was in room dining
We checked in today . I didn’t appreciate the service upon check in there was a blonde lady . She placed us in a dirty room . As we brought the kids for a little trip thought not to make a big deal . Though very disappointed. The carpet was not vacuumed well . Stains in the carpet . Beds didn’t look pleasantly made . Under the bed there is a kids toy . Dust everywhere . The only clean thing was the bathroom . The receptionist and the cleaners need to do a better job . Nobody wants to pay top dollar for something that is not even considered luxury . The room looks overly miserable. Upgrades need to be set in this hotel . Possibly better cleaners and receptionists. The lobby itself it’s fantastic .the phone only works for room service . I tried calling reception though it’s not connecting .
We are returning guests in this hotel and it used to be so much better then it is now. Always loved the location, the luxury of the rooms, comfortable beds and a beautiful bathrooms. Location is still the same, but now something has changed in the hotel and not for the good. Beds are made very untidy and rough, the crystal lights in bathroom are filled with dust, phone in my room did not work and was not clean. Staff was helpful and fixed a phone after couple of visits into my room. At 1am in the morning my door bell rang even though I had do not disturb button on and there was someone from the hotel delivering a medicine, it was a bit frightening and took me about 5 minutes to figure out that he just mistaken the room number. During check in a lady at reception was losing her temper and getting angry when I asked to put me in the room which I stayed previously and had requested when was making a reservation. Other staff members were polite and friendly.nHotel and the services are deteriorating and some urgent improvements are needed. Over Melbourne Cup week have spoken to many people who were guests in the Crown Towers and everyone has noticed the difference. Hopefully the management will be able to put things back on track as it is a beautiful hotel in an unbeatable location. Still giving them 4 stars as hoping things will get back on track in the near future.
Always Love this place.nMy Daughter and I go there every year for our combined December Birthdays.nSo convenientnSafe and all undercover
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