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Crown Towers Melbourne

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Crown Towers Melbourne
Address: 8 Whiteman St, Southbank VIC 3006, Australia
Phone: (03) 9292 6868
State: Victoria
Zip Code: 3006


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Reviews
Our stay at Crown Towers started off well, but that quickly changed when we checked into our room. As soon as we entered the bathroom, we were greeted by a large ball of hair in the shower—an unexpected sight for a supposedly 5-star hotel. It was clear that housekeeping had rushed through the job, doing little more than making the beds and restocking essentials without proper cleaning. When we raised the issue, we were offered a room change or a housekeeping visit. We chose the latter, but after 30 minutes of waiting, no one showed up, and we had to leave. It felt like these oversights were just “business as usual.” Fortunately, the bathroom was cleaned by the time we returned.nnThe service issues didn’t stop there. Our luggage, which we had dropped off at the bell desk six hours earlier, was still not in our room upon arrival as promised. While not a big deal, it added to the growing impression that guest experience was not a priority. The room’s tablet system also had errors—our welcome message was addressed to a different guest, and some service options, including spa bookings, resulted in error messages.nnDespite the hotel’s great location, good amenities, and comfortable rooms, the attention to detail and service quality fell far short of expectations. I’ve had cleaner rooms and better hospitality at 3-star hotels. Crown Towers may look the part of a luxury hotel, but the experience left much to be desired.
Book a Deluxe Villa for my daughter's birthday. At check-in, the lady at the Crystal reception pleasantly surprised with a free upgrade to the Crystal Villa as she was handing over the key cards. Thank you!!! Wow - what an amazing room. It was easily the biggest and most luxurious room we've stayed in. Stunning at every turn. Not to mention the room rate is 3X what we paid! Thank you Crown and well done on the amazing service. Special thanks to the lady who upgraded us sorry didn't catch your name. My daughter had an amazing time celebrating her birthday at Crown Towers!
Stayed 1 night with my husband and kids and loved it.nnService was great but a special mention to Huey! He was extremely helpful, knowledgeable and so wonderful to talk to. We hope to run into Huey again when we return.nnRooms very clean, great technology and mini bar has a good variety. The complimentary tea supplied is of such a high standard, i really enjoyed it.
The room was luxury and beautiful. But you’ll be dissapointed with their cleanliness and service if you’re used to staying in luxury international chain hotel. They were so busy that they need to prioritize housekeeping for rooms which has checked out. And for those still staying in, you may only get your room tidy by evening or upon request. The upside was their comfortable bed and strategic location.
The location of this property is fabulous. The hotel has been there forever so it has started to look a little aged now but still they have maintained it well. Overall the service is very good and they try their best to cater to your needs and requests.
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