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Crown Towers Melbourne

  2. St. Kilda East Casino
  3. Southbank Casino
  4. South Yarra Lodging
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Crown Towers Melbourne
Address: 8 Whiteman St, Southbank VIC 3006, Australia
Phone: (03) 9292 6868
State: Victoria
Zip Code: 3006


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Reviews
My four night stay at the Crown Towers in Melbourne was exceptional. The hotel was beautiful and spotlessly clean. The staff at every level, and especially at the Crystal Lounge which was very worth the fee delivered impeccable service, anticipating every need and delivering it warmly. My meal at Rockpool was delightful and the service, again, was extremely attentive, competent, and non intrusive. TWR The Waiting Room was a nice spot for lunch or a coffee/tea with great scones and light fare. All of the many restaurants appeared to be well executed. The indoor swimming pool was wonderful as well. The casino is as pristine and luxurious as the rest of the property. The complex is in a great riverfront location as well, both scenic and convenient. In summary, the hotel is soundly five stars in terms of accommodations, amenities, and the hospitality of it's extraordinary staff. I had a fantastic stay and will look forward to my next one.
We recently stayed at this hotel and overall had a fantastic experience. The rooms were spacious, clean, and well-equipped with all the amenities needed for a comfortable stay. One of the standout features was undoubtedly the view—easily one of the best you’ll find in Melbourne’s CBD.nnThe staff were exceptionally friendly and helpful, always ready to assist with a smile. The breakfast buffet was a highlight—one of the best we’ve had in Australia. A wide variety of fresh, delicious options made for a great start to each day.nnBeing part of the Crown complex, the hotel offers everything you could ask for in terms of convenience and entertainment. From high-end shopping and a fully equipped gym to a large indoor pool with a sauna and spa, you’ll find everything under one roof. There are also plenty of dining options and cafes either within the complex or just a 5–10 minute walk along the river. Plus, the location is ideal—within walking distance of Melbourne’s city centre and Flinders Street Station, just across the river.nnThat said, there were a few minor drawbacks. Some of the in-room furniture felt dated and wasn’t as clean as we would’ve expected from a hotel of this caliber. Also, while the breakfast was excellent, it’s worth noting that the price increases if you don’t pre-book it. Upon arrival at breakfast, staff inform you that seating is limited to one hour, and only one hot drink coffee or tea is included. Any additional hot drinks are charged extra, and unfortunately, there’s no self-serve coffee or tea station available. Even a 3-star hotel typically offers unlimited self-serve options, so this felt a bit limiting.nnDespite these small issues, the overall experience was wonderful. We’d highly recommend this hotel for anyone looking for a luxury stay with great amenities and an unbeatable location in Melbourne.
I recently stayed at Crown Towers for one night to celebrate my birthday, and unfortunately, I was highly disappointed. I had heard a lot of great things about this hotel, but my experience didn’t live up to the expectations.nnFirstly, the customer service was below par. When I asked for a bottle of water, I was told I either had to purchase it or drink water from the bathroom tap, which they assured me was filtered. Is it really normal for people to drink water from the bathroom tap in a hotel? This felt quite unprofessional and off-putting, especially for a luxury hotel.nnOn a positive note, they did send complimentary champagne to celebrate my birthday, which was a nice touch. However, it struck me as strange that they could send champagne but couldn't offer something as basic as bottled water without charging for it.nnAdditionally, I wanted to watch a movie in the evening but was shocked to find out I had to pay $20 to rent one. Seriously? There was no option to use Netflix or any other streaming services with my own account. The only choices were to watch regular TV or pay for a movie. This felt completely unreasonable, especially for a hotel of this caliber.nnWhile the hotel itself is beautiful, I feel that if they could be a bit more reasonable and improve customer service, my experience would have been far more enjoyable. I expected much better, given the reputation of Crown Towers.
I booked a two-night stay for my daughter’s 21st birthday. The room was decent, but despite having four guests, I had to request a fourth towel. Dental kits were not provided initially, and even after requesting them, only two were delivered. While the hotel has a good atmosphere and an excellent view, the lack of attention to detail was disappointing for a five-star hotel. I’ll likely explore other options next time.
Exceptional Luxury at Crown Towers Melbourne!nnHad an amazing stay at Crown Towers Melbourne. The service was outstanding, the rooms were spacious and spotless with stunning city views. Loved the world-class amenities, especially the spa and fine dining. Truly a five-star experience—can’t wait to come back!nn
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