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Crowne Plaza Melbourne

  1. Melbourne
  2. Bentleigh East Lodging

Reviews, get directions and contact details for Crowne Plaza Melbourne

Crowne Plaza Melbourne

About

Situated on the banks of the Yarra River, Crowne Plaza Melbourne is the ideal 4.5 star hotel for your next holiday or business trip.

Story

Crowne Plaza Melbourne offers the best four and half star hotel accommodation near the Melbourne CBD. Right on the Yarra River, this hotel is conveniently located close to Docklands and opposite Crown Casino and the Melbourne Convention and Exhibition Centre.

At Crowne Plaza Melbourne, you will be looked after with our unquie views from our rooms, luxurious sleep experience, wide range of facilities and helpful guest services. We have everything you need to ensure you have a great stay in Melbourne.

Address: 1-5 Spencer St, Melbourne VIC 3008, Australia
Phone: (03) 9648 2777
State: Victoria
City: Melbourne
Zip Code: 3008


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
A wonderful stay and terrific service!nnIt was fantastic during our family trip in July 2025. The place is convenient and the room was very clean. To add on top, the service was top-notch as we had the issue with our missing luggage from the airport. The concierge team was very helpful, supporting with the call to the airport until we got the bag delivered to our hotel room. They went over the miles to even look back at surveillance camera for time evidence of the luggage reception as we just realized we needed this for our travel insurance claim 3 weeks after we left. Really appreciate the concierge team on this!
Stayed at Crowne Plaza Melbourne after a few years and wow — the facelift is dazzling! Friendly staff, spotless rooms, helpful cleaners, and right on the river with the free City Circle tram at the doorstep! The views are so good the Melbourne Ferris wheel looks jealous. It clearly has a fantastic team of staff making stays a pleasure, and everything seems considered. Well done!
Loved our stay, we had a king riverside view. The bed was comfy the pillows amazing, perfect for a couple. I have stayed many hotels and this room was by far the cleanest I have ever stayed in. The staff really friendly, and was the perfect location, tram out the front all food you can think of a 5 minute walk away. It was our first time in Melbourne this made it just perfect.
No choice to give any less than one star else I would have given a negative rating. I travel due to work at least few times a month and have stayed in various hotels but this is by far the worst place I’ve ever been too.nnThe entrance itself is so disappointing as there’s no eye contact or anyone to acknowledge you. Then reception staff is full of rude people who are doing a huge favour to others by being there.nnYou get to the room just to find that the room ends before it starts. No water, no toothbrush and I asked the reception to provide some water, the rudest reply was you come down to reception to buy a bottle for $2.50 or it will cost you $6 for room service.nnI had to order some ice over the phone as there was no option of an ice dispenser or even an ice jug, they made me wait for 48 minutes for that. This is just a few examples of the horrible service I got here and I have a list of such things.nnSeriously Crowne plaza, get your act together or downgrade to a 2 star motel where people won’t expect a 4 star experience and your staff won’t have to work hard. An absolute nightmare.nnPlease save yourself from this place and rather go to any other hotel.
House keeping is very basic , they only make the bed, leave dirty cups and cutlery, no wiping down surfaces. When I asked them for clean mugs, she went and washed those in the bar basin !!! Room service super basic, forgotten ordered items , cold food & drinks no service after 10:00pm could not even order a hot drink. Expensive for a very average stay. You would think after what we all have learned about hygiene, you would know that cleaning is a basics expectation. The construction on the hotel is terrible, the Uber could not get in to pick me up for the airport. Had to carry ma cases downstairs onto a main road for pick up!
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