Amart Furniture

I wanted to purchase a Tall Chest and when I asked whether it is in stock, I was informed it can be delivered to me within 3-4 weeks. Its 14 weeks and counting and I still don't have my furniture. After 6 weeks I received an email stating the furniture will be delayed by another 4 weeks. On the 10th week when I asked them the status I was informed the delay was due to a shipment issue. Now its more than 14 weeks and I'm still waiting. Honestly if they showed the same enthusiasm they had when selling me the furniture when it came to delivering it I would have had it by now.

We are happy with the sales people. We got a bed but chose to find a different mattress so we decided to return the mattress and keep the bed the day after. However, when we talked to the manager about returning their product, he was like "Why are you returning it when you decided to buy the bed in the first place?" and keep asking forcefully, "Why do you want to return it?" Which my dad found it very rude. We only just wanted to return the deposit because we changed our mind. But the manager had invaded our customers and privacy rights and therefore, we returned BOTH bed and mattress. I highly recommend not to purchase items from this store or at least do not make contact with the manager. Instead, go to the many other furniture shops around that area which provide much better service. Like Beds for Backs, Dandenong.

The reason for providing this review is that this is the second time we have had problems with these guys. Last week we purchased an item for which we were told it was in stock and we could pick it up immediately, which was why we decided to purchase it. However, when we made the payment, they told us to come back in a few hours because computers were down, and they could not release the item. In a few hours, they contacted us, saying that the item was not in stock and that it would be available in one to two weeks. It is disappointing to see how this company tricks customers into purchasing their items by lying and deceiving them. I recommend to everyone to avoid this place and look for alternatives, it is worth it.

Worst purchase experience. The customer service and delivery is a joke. If you would like to spend 3 full day waiting on your delivery then go with this store. I would rate zero If it allows me. Stressful experience with them and rude delivery member. Cant imagine how difficult to deal with them.

A good shop to buy home furniture. The major thing is that just opposite to Amart you will find IKEA a very strong competitor. But st Amart you will find a variety.

Extremely slow service. We were in there for almost an hour just waiting around for customer service. We knew what we wanted but when we went to purchase, stock was not available and would have to pay in full and wait over 2 months for stock to arrive. Furthermore, product falsely advertised. According to the promotion, this lounge that clearly states 'sale' should be $1839.20 minus 20%. However, Amart said its not a sale item and we had to pay full price minus 20%.THAT'S MISLEADING AND FALSE ADVERTISING! The store assistant was aware of this and said that customers complain about it but that's how Amart lures them in! Springvale Amart Furniture

This store had a good selection of beds and mattresses, including a display of the one I wanted. It was a slow day when I went in, about four people/families browsing including myself. I stood in front of the bed I was after for several minutes before I realised the two staff members standing and chatting in the middle of the store were not going to move. I approached them and asked for assistance, which isn’t a problem just poor customer service. From there it was an easy transaction as I knew the bed and mattress I wanted, so she only had to ring it up. The lackadaisical attitude of the staff was disappointing.

Disappointed with this visit. Normally A mart has a huge variety of furniture. But this time most of the space was taken up by bedroom furniture.

Great customer service with value for money products. Good range of useful and practical furniture.

Bought a bed frame with a 3 year guarantee. Bed frame broke after a year and they would not refund me.