Ace Rental Cars Auckland Airport

Reviews, get directions and contact details for Ace Rental Cars Auckland Airport

Address: 5 Manu Tapu Dr, Auckland Airport, Auckland 2022, New Zealand

Phone: 0800 502 277

Website

State: Auckland

Zip Code: 2022

Opening Hours

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: 6:00 AM – 10:00 PM

Update Info

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Reviews

I have been a faithful Ace rentals supporter for years. 
We have so little power as consumers these days. 
I am at Auckland airport Ace rentals to pick up the car. 
I called for the shuttle pickup. It took over 15 minutes. 
Okay, well at least my car will be ready. 
Wrong. 
The car isn’t ready and I also have to wait for it to be cleaned while I wait. 
Verdict. Ace is great if you want a cheap car and have heaps of time, however, if you actually want the convenience of a rental car at the airport, go with one of the others. 
Total rubbish. 
If the car ain’t ready bro... give one that is 
Simple customer service. 
Sadly appears to have gone from Ace rentals. 
I heard it had been sold... I now know it has lost its ability to serve as well.

      
      
      
 7 years ago (15-11-2017)

Extremely poor service from management. My first ever trip to Auckland and sadly, I felt taken advantage of. I made my booking online and made partial payment to a third party network of ace rental. On arrival, I was told that because I am not using a credit card, I will have to take up the ace rental insurance and not their third party. I accepted it only because I was convinced by the representative that I will get my refund back from the third party. 

Unfortunately to my dismay, that never happened. The ace rental representative called up the third party and attempted to get a refund but when she couldn't convince them to arrange for a refund, all she could afford was a sorry and the standard template response "it was in terms and conditions fine print etc..." There was absolutely no remedy offered to me or even compensation of any sort. And because I have made full payment to ace rental by then, it was no longer in their best interest to get my refund back. 

I have never felt more cheated on my first ever trip to NZ. I almost generalised the entire population based on this experience but thankfully I am blessed to see the positive side of the people too. 

To the others out there, please don't compromise service for the price you pay. I'd rather pay more and receive a quality service than to be left stranded on my own.

 7 years ago (29-11-2017)

The price was great and the car was near new, but quite basic. The spare tyre rattled on every single bump and every single corner.
Service was very slow, their processes are inefficient and with the exception of the shuttle bus driver, the staff weren't very friendly. 
No problems with the hire agreement and no hidden charges.

 7 years ago (20-11-2017)

Wow, the best car rental company in my life. I took the cheapest automatic car with the best insurance. They were super fast and efficient. No useless questions asked and no special car checks needed. Also I had no waiting times.

 7 years ago (23-09-2017)

Great service, good prices and very close to the airport. Arrive back in time as you might wait for shuttle a little while.

 7 years ago (19-11-2017)

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Ace Rental Cars Auckland Airport

Reviews, get directions and contact details for Ace Rental Cars Auckland Airport

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