The Doctors Massey Medical

Do not enrol here. If you’re considering it, save yourself the stress and go somewhere else. I’ve been here for over five years and the service has only gotten worse. The doctors themselves seem fine, but the admin and organisation are absolutely terrible. I recently had a medical issue that needed attention within a couple of days and was basically told to go to White Cross/ER for something a GP could have handled very easily. No effort to help, no alternatives, nothing. It genuinely feels like they do not care about patients.nnThe delays are also ridiculous. Clearly they know appointments constantly run late, so why keep booking people every 15 minutes when it’s obvious the schedule is impossible? I’ve sat there multiple times with a very sick child, fever, vomiting, waiting over an hour past our booked appointment time to be seen. No communication, no urgency, no compassion. Deeply disappointing.

Dr Alisi Keppler is wonderful! Such a caring, kind GP - so hard to find such GPs these days. She is very thorough and genuinely cares about her patients.

I was registered with The Doctors Massey Medical for long time, i don’t have a booking with any Doctors, so i went to ask the receptionist if they can do walk ins and im willing to wait. One of the receptionist told me that is no doctor available, the other receptionist told me that they don’t accept walk ins. Thats not nice of them not even we are very sorry we don’t accept any walk ins but heres what we can do. Give options to your registered patients like we can call you if someone cancelled their appointments, or we can book you on the next available doctors for consultation. Seems like you guys lost interest in taking care of your registered patients. In doing this seems like i did lost interest to go to your clinic. I know that new zealand is having a big issue with our lacking of doctors at the moment, but don’t be a part turning away of your members by your unwillingness to help out a not feeling well of your registered patients as you don’t want that to happen it to you or any of your whanau.

I have been a patient at The Doctors Massey Medical since Dr Racheal Appleby started this practice, back then I would be giving a 5 star rating but not now! I have been so disappointed with the level of care/service that is just nonexistent! I could not recommend this Medical Centre and unfortunately after more than 30 years I will be looking for a new Medical Centre.

The flu shot clinic is very efficient, especially great with my child.

Directions to The Doctors Massey Medical with public transportation

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