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Stamford Plaza Auckland

  1. Auckland
  2. Auckland Hotel

Reviews, get directions and contact details for Stamford Plaza Auckland

Stamford Plaza Auckland

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Stamford Plaza Auckland Hotel has a superb Auckland CBD location in the heart of the city and is within easy walking distance to the lively Viaduct precinct, Waitemata Harbour and Vector Arena. 22-26 Albert Street Auckland Phone- (09) 309 8888

Address: 22-26 Albert Street, Auckland 1010
Phone: +64 9 309 8888
ua.moc.drofmats.kaps@snoitavreser
State: Auckland
Zip Code: 1010


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Reviews
I stayed here for a night on a work trip. The hotel lists itself as a 5 star hotel but this isn't an appropriate rating. Maybe it was when it first opened but now the rooms look very dated and in need of a full refurbishment. The staff were friendly enough and the room was a good size. The bed was comfortable but the overall feel was of a hotel past its prime. Good central location however.
The entrance is grand and lovely, the rooms are nice — I wouldn’t say 5-star worthy but they were pleasant and had basic amenities. Our issue was that we were told very different information from the person who checked us in than the staff member that checked us out in regards to food credit that we were given, which resulted in extra charges. It seems to be a recurring issue as the person checking out ahead of us also had a similar issue. I would recommend they ensure all their reception staff have the same information because their mistakes are costing unsuspecting guests.
Do not stay here! We arrived at 4:45 and our rooms “were not ready” so we waited 2hrs with many other frustrated guests. The staff although doing their best couldn’t give us any information as to what the hold up was and kept offering free chocolate and drinks to make up for the wait time. They really need to sort their systems out because something is clearly not working. The rooms were fine though.
We went there for a night. I forgot an expensive shirt in the wardrobe. We emailed them, called them several times they almost never answer the phone and no one came back to us. I went back there. The receptionist was pretty rude and her manager took over the situation. I explained the situation and they told me one found my shirt... They also said the client renting the room after me probably took it. And I asked If the cleaning service check and clean the wardrobe...? They answered me they can't do anything for me. Very disappointing customer service.
Room, which was lovely and spacious, wasn't ready until 5:30 p.m. But with staffing shortages we roll with the flow. Meal and drink service was wonderful. This hotel is within walking distance to the ferry for day trips to the area islands. Take a business card with you for finding your way back. Currently there is a lot of street construction.
Hotel and rooms where well finished, but let down by poor service they did acknowledge there was not enough staff. 45min wait to check in some others said they waited 3hrs!. Got to the room and after quick shower to refresh realized there where no towels in the room. Call to room service went unanswered so resorted to using the bathrobe to dry ourselves before heading out to dinner. Nearly late for dinner as the clock in the room was about an hour slow. After telling the front desk on the way out to dinner that we lacked towels and getting an apology and that they'd sort them for us, when we returned later that night we still had no towels. The call to room service in the morning before showers was unanswered but spoke to the front desk who said they'd arrange straight away. Disappointingly, but not surprising, they failed to eventuate and went to make a cup of tea only to find the small milk carton was missing anyway to open it so the wife resorted to using a pen to poke a hole in the top of it. The breakfast was tasty and had enough staff on but the reception still has a queue the whole time we were eating so used the quick check out and got out of there. Lovely hotel and a good price, but let down by poor service and a lack of responsibility from the staff.
The reception staff was really nice and gentle, just having a problem with the machine that was not working, but that ok. Me and my partner was booked a day use room, the room was nice and clean with a big bath tube, which was what I need for that day, but a lady opened the door when we were in the bed and asking “did you checked in?” I mean if we did not how do we get in, then she left without any apologetics, we were actually distributed by that, but understand that not usually have people who book day use room, but I still advise to improve the customer service, make sure nobody in the room before opening the door. Anyways Stamford is a good hotel, the price was nice, even to book a day use room. Recommended for people who want to spend less money but want to get a good quality room to stay , Stamford is a good option.
Unfortunately our stay here was terrible. Upon arriving at our scheduled time, people ahead of us were already complaining that their check in time was taking more than an hour. Regardless of booking at least 1 month in advance, I was told that they had double booked my room therefore it's no longer available. They advised that they would upgrade us to an Executive Suite for the inconvenience, however there was only one bed and an additional bed would be brought in within another hour or two. After agreeing to this, we were later told that they had located availability for our original room $323.10 per night for a one night stay in a Deluxe Double Room. This was disappointing, however the check in process had lasted 45mins and we were becoming impatient. In the most respectful way possible, it was difficult to communicate our needs to the reception staff due to the language barriers. Although I'm sure this was mentioned in the fine print of our booking, we were surprised to learn that a $100.00 bond would be required with an additional cost of $50.00 for valet parking the only parking option available. I queried if the valet parking cost could be ignored due to the current inconvenience now 1 hour since arriving, however this was not possible. The room itself was extremely outdated for the price and for a 5 start hotel, however it was warm and tidy. There were only 2 bath towels in the room despite a 3 person booking, and house keeping as well as reception did not answer their phone to request more. It was disappointing to learn that the indoor pool and spa closed at 7:00pm, and there were no pool towels available. You're only provided with 1 room access card, therefore it's difficult to go your separate ways with other family members. Overall, I'm disappointed with the price I paid for the experience.
Service is unfortunately lacking and does not reflect a 5 star hotel. Long waits to check in and out. Staff we interacted with seemed to be in-experienced with limited knowledge of hospitality and at times seemed un-interested. On the positive side, rooms where great and the location is excellent.Rooms: 4/5
Awesome, great location, staff friendly, hotel amenities exceeded our expectations. Disappointed about the housekeeping, no clean towels or even robes. The access card was very annoying to deal with especially in the elevators as you have to keep swiping to go up or down or else it would not go. Overall good experience.Rooms: 5/5
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