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Reviews, get directions and contact details for Hilton Auckland

Hilton Auckland
Contemporary waterfront hotel offering a seafood restaurant & an outdoor heated lap pool.
Address: 147 Quay Street, Princes Wharf, Auckland CBD, Auckland 1010, New Zealand
Phone: 09 978 2000
State: Auckland
City: Auckland
Zip Code: 1010


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Reviews
Great 2 night stay at the Hilton. Hotel is built to model a cruise ship on the outside and has a lovely lobby, bar area and breakfast area. We were upgraded to a sea view room with a large balcony as a diamond member and sat and watched the boats come in and out of the harbor as could see the downtown Auckland area. The room and bathroom had a good amount of space and were clean. No issues encountered. The location is excellent with easy access to the harbor areas with tons of restaurants and shops. Service at the hotel was also top notch from front desk to bar to concierge. Highly recommend.
We stayed this weekend and it was meant to be a very special stay. Valet parking is not even valet, you park your own car and they move it around as they see fit, no nice welcome, lovely lobby, stunning location. Our room on the 6th floor was horrible! The rooms are run down, showers and tiles dirty, the robes even have small rips in them. There were nuts on the carpet under the desk, we didn't have any nuts, and hair on the bathroom floor. This hotel is very run down, they only seem to have kept the restaurant and lobby looking 5 star. We stay in a lot of hotels, in our opinion, we would give the room a 2 star! Even the bedding had marks on it and they only left two towels, one face towel and one hand towel in the room. Everything we ate was delicious and front of house staff were great. Valet, restaurant, and cleaning staff....not so great. The restaurant even tried to sit me with a complete stranger twice, and then said I couldn't sit at the table where my husband was. It was a very bad experience, and cost us over $650 dollars. Very disappointing to say the least. If you like beautiful hotels, we do not recommend you stay here. It is not Hilton standard.
Really comfortable bed and black pit curtains. The buffet breakfast was a highlight. Loved the swimming pool; perfect temperature and good to do some lengths. Nice view from our window.
Wonderful service from arrival to departure! Warm welcome by the valet parking and then reception were even more welcoming.nnThe Bow Room was so comfortable, everything we could need, with the most wonderful views and wrap around balcony.nnGreat location for dinner and a night out in town and just a short walk back from the Casino!nnThe hotel Breakfast had so many choices with super service from the team, just delicious!nnThank you Hilton for a lovely stay from start to finish, appreciate your warm and professional service, we’ll be back!
I recently stayed at the Hilton in Auckland, New Zealand, and overall, it was a positive experience. The staff were friendly and attentive, with Rachel standing out for her exceptional service and willingness to assist with any questions we had.nnOne of the highlights of my stay was the breakfast. The selection was impressive, with a variety of options to suit different tastes. The quality of the food was excellent, and it provided a great start to each day.nnAdditionally, the views from the hotel were stunning. Whether from the room or the dining area, the vistas of the harbor added a lovely touch to the overall experience. The location of the hotel made it easy to explore the city as well.nnIn summary, my stay at the Hilton Auckland was enjoyable, thanks to the attentive staff, great breakfast, and beautiful views. I would recommend it to those visiting the area.
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Directions to Hilton Auckland with public transportation


Ferry Terminal - Downtown 230 meters
BAYS
BIRK
DEV
GULF
HMB
HOBS
MTIA
MTID
PINE
RAK
RANG
West Harbour
Downtown Terminal 260 meters
Britomart Lower Albert 260 meters
105
106
11T
11W
18
195
209
95B
95C
97B
97R
NX1
WX1

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