Pullman Auckland Hotel & Apartments

The only thing I could say is the rooms need upgrading and bathroom. The couch blue one very uncomfortable room set-up is odd with coffee and tea stuff hidden no room to set up only in front of tv..just not practical and doesn't flow well for the vibe of hotel. But staff were wonderful..and food delicious. Young bar boy Chris was wonderful best customer service very impressed. He is a keeper and will go far in hospitality

I wish I had a head for names, because every interaction I had with hotel staff was nothing short of perfection and I would love to congratulate them all.nnGetting out of our cab from the airport we were greeted so warmly as our bag was taken from car to reception.nUnable to check in early as the hotel was completely full. The room was clean and importantly, quiet.nnThe bed was exceedingly comfortable and we slept well, only awoken by the guests in the hallway with zero consideration and a volume switch set to yell!nnThe foyer bar was lovely and we enjoyed our nightcaps. Overall a lovely stay.nnThe only con for the hotel is it location. It is at the top of the hill, and it's a steep climb or significant descent depending on whether to coming from or going to the waterfront area. If you have mobility issues you will want to take this into consideration.

I recently stayed at the hotel for the first time after renewing my Accor membership as a Diamond member. I was genuinely looking forward to experiencing Pullman Auckland City, particularly as I had previously stayed at Pullman Auckland Airport and thoroughly enjoyed it.nnBelow is a summary of my two-night stay. I apologise if some comments seem detailed; however, as this is a premier Accor brand in an international city, I had high expectations for a seamless and welcoming experience.nnArrival and First ImpressionnnUpon arriving by Uber, I noticed two doormen standing near the entrance engaged in conversation. Unfortunately, neither acknowledged my arrival or offered assistance, so I carried my luggage into the hotel myself. First impressions matter, and this initial interaction felt disappointing.nNote - the arrival area was not busy at all. I was the only hotel guest there.nnCheck-In ExperiencennWhen I reached the check-in area, one couple was being assisted and another guest was speaking with two agents one female and one male. I was the only person waiting in the queue. During this time, the male agent did not acknowledge or assist me, even after the other guest had finished. He simply returned behind the desk without offering service.nnWhen the female agent became available, she greeted me warmly and was exceptionally friendly and professional. I was informed that my room was not yet ready, despite arriving at 4pm. She was apologetic and proactive, and eventually secured an alternative room so I could check in immediately. She handled the situation superbly and significantly improved my overall impression. I regret not noting her name, as she deserves recognition.nnDuring the StaynnThroughout my two nights, I found most of the front-of-house and door staff to be somewhat unfriendly, with the exception of two female agents - the one mentioned earlier and another female agent who helped me with my room key. In contrast, the breakfast restaurant staff were excellent — attentive, professional and welcoming.nnOverall ImpressionnnFirst impressions are crucial — not just for some guests, but for all guests, especially loyal members.nnWould I stay again? Possibly, to see if this experience was an exception. However, if the service standards remain the same, I would likely consider alternative options in Auckland.nnI hope this feedback is helpful for both the hotel management and future guests deciding where to stay in beautiful Auckland.

My 3 night Auckland stay was meant to be a treat before a long flight home to Europe, and I left disappointed.nnYes, the location is great, but that’s where it ends. The staff was uninterested and lacked enthusiasm, only Erwan who checked me in and out was good. One of three elevators was broken when I arrived, and the second one broke shortly after. So you had a single elevator for 14 ? floors. The queues were insane at times. Unacceptable.nnMy room was on the lowest floor, dark, facing a brick wall and lacking any personal touches or decorations except one basic as picture.nBathroom was old school. Everything was clean though. Appreciatated the generous tea and coffee selection. Very thin walls.nnThe pool area desperately needs a refresh, looks nothing like the pictures anymore. The floor is dirty, there are pool noodles strewn everywhere and no one enforces the seperation between the swimming and leisure lanes. Sauna and steam room were okay, ice baths out of order the entire time.nThere are no dedicated childrens times, and whenever I went down there were multiple screaming kids. Delightful.nnOn my last day I had breakfast there, and wish I didn’t. Admittedly, 10 AM is a very busy time, but at a 5 star property I expect better. No cups or glasses anywhere, a small pile of plates hidden in a corner, no small tables available, so I had to grab a table setting from someone’s occupied table and set myself up at a bar table on the side. No instructions on how to order hot dishes, and not a single staff member checked on me in 45 minutes. Selection was large; but the pastries were basic and unappealing and the space was generally way too small. I left stressed and unhappy. Lugagge pickup took 30 minutes. Thankfully Erwan provided a discounted breakfast rate when I detailed my disappointing experience. The middle aged gentleman doorman was very nice as well and seemed like one of the few staff members who actually took pride in providing good service.nnI would not return.

Disappointed with the Superior King room I booked. The hotel decided to give me a double queen room instead of a king, because they were busy and I was a single person…? They agreed to give me the room I booked and paid for for the 2nd and 3rd nights. No apology for the inconvenience of having to check out and back in. Both rooms were dated with poor amenities - small old bathroom with only one plug and poor lighting for make up application. Water pressure so intense in dust room that it hurt and ultimately blew itself off the holder, spraying water around the room, including on a silk dress hanging ready for a wedding. Hallway and rooms smelled dank possibly due to the lack of ventilation in the bathroom ‘city view’ was overstated. Spa changing rooms - broke. Lockers and lack of hooks in the shower cubicles. Breakfast quality and variety good but so busy. I was ushered I. When there were no tables free. Then offered a table that not yet been clears. Then left with no cutlery or a coffee cup - had to ask several times for these meanwhile my food was sitting getting cold. Bar - asked for a dry rose wine to be told by the barman ‘sorry no idea, I don’t drink wine”. All combined, a disappointing stay as no expected much more for a 5 stay hotel.

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