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PB Tech Manukau

  1. Auckland
  2. Auckland Electroni̇cs Store

Reviews, get directions and contact details for PB Tech Manukau

PB Tech Manukau
Address: 587 Great South Road, Manukau City Centre, Auckland 2104, New Zealand
Phone: 09 262 0561
State: Auckland
City: Auckland
Zip Code: 2104


Opening Hours

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info
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Reviews
Thank you for the amazing service by Ed at Manukau! He was so helpful, so kind and patient. And he was very Knowledgeable on the things we wanted to know about. He helped me score a great deal, and I left as a very happy customer. His time and attention was much appreciated ! Thanks Ed ! I’m enjoying my first ever PC and everything is as you described !
Great store with a wide selection of tech gadgets and office gear for a reasonable price. The service is friendly and efficient, making shopping a breeze. Easy parking.
I generally don't have any issues with this store. They are usually great, and even though there was a description error in a refurb monitor I got the other day it doesn't worry me too much because accidents happen. However, I have some feedback for you to consider.nnHaving returns processed at the same counter as tech repairs is very impractical and inefficient. I queued up behind 3 customers waiting in line for repairs and 1 being served, I waited, and waited to return my unopened item. Each repair customer takes 10+ minutes because they need to explain faults, get diagnostics, log the job etc. I was needing to get to another appointment so after about 25 minutes I eventually gave up and went to collect my other order. While there, I asked the person at the pickup/sales desk if I could return the product there instead, since there were three staff members there who weren’t busy at the time. Rather than her doing it, she pushed me ahead of the two others who were still waiting at the repair counter. Which isn't fair to them either because they had also been waiting.nnIn the end, my return and order pickup took approx. 2 minutes. Had I not mentioned anything I would’ve easily been waiting 40+ minutes just to be seen for something that clearly didn’t need to take that long. I’d suggest rethinking how returns are handled as the current setup just does not make any sense especially when you have plenty of staff on hand that could be helping.
Should be Zero Stars – Worst customer experience I’ve had with a tech retailernnI ordered a refurbished LG monitor from PB Tech. They sent the wrong, lower-spec model. I contacted them immediately, but spent over a month chasing a response, with repeated delays and no proactive communication.nnDuring this time, the correct model albeit the brand-new, not refurbished version went on sale. I didn’t buy it at the discounted price, as I was still hopeful that PB Tech would resolve the issue and supply the unit I had purchased. Due to their lack of response, I missed that opportunity. When they finally replied, they refused to honour the sale price, despite the delay and the fault being entirely theirs.nnThey failed to respond to multiple emails, prematurely closed the case without resolution, and only responded in a timely manner after I followed up with a phone call — twice.nnIn the end, they offered a refund, but only after wasting hours of my time and leaving me without the product I paid for.nZero accountability. Zero goodwill. Avoid them if you value your time or customer service.
I usually shop at PB Tech because of their good range and prices, but the customer service at the Manukau branch has been quite disappointing. Some staff members seem to actively avoid eye contact or walking near customers, almost like they’re trying to dodge helping you. It’s frustrating when you’re clearly looking around for assistance and end up having to basically chase someone down or wait around hoping someone will notice.nnIt really shouldn’t feel like you have to beg for help in a tech store, especially when you’re ready to make a purchase. A bit more friendliness and proactive service would make a big differeces.
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PB Tech Manukau map

Directions to PB Tech Manukau with public transportation

Great South Road/Puhinui Road 120 meters
33
361
Puhinui Road/ Great South Road 170 meters
Aut Manukau 190 meters
33
352
353
361
Edorvale Avenue 190 meters
Edorvale Avenue 200 meters

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