Bianco Off Queen Apartments Auckland

were having a good stay in the apartment however, if you have a parcel it goes to the reception of 2 white st bianco off queen. i was just asking for more information about parcel as it said on the tracking it was already delivered. then i saw the receptionist don’t know her name but i really don’t like how she respond not seeing my parcel on the table. her face seems she shoulder heaven and earth. for my point of view if you are a receptionist you should have a good communication, friendly and approachable. i will never ask there if i see her face again.

Room was tired, stains on carpet and furniture. Full service every 4 days. Staff not well briefed or trained. One sachet of dish detergent for 4 days in a place where you can prepare and cook meals. When we requested more advised they had run out. Did not want to use dishwasher for 2 plates and utensils as North Island in drought condition. Reported bed base snapped - we propped it up on a stacked upside down drawer and bible for 3 days before they attended to the issue. Bit smelly in hallway. Car damaged by another car in carpark. The owner/manager did his best for us by looking at camera footage it was greatly appreciated. Some staff bright and friendly others resorted to either a quick lie rather than help out. Location great, streets noisy but it's the busy vibe of a city. This hotel could be so much more with a little effort and passion. Price good when staying for a week.

We booked a 2 bedroom / 2 large bathroom apartment about 6 months before our stay. We received a 2 bedroom / 1 small bathroom apartment. There was no notification of the change at any stage beforehand and the bedding was also not made up as we requested twice beforehand. When we queried, they said they had moved us but could offer no real explanation. They said sorry, but pretty much said it was too bad....eventually we were offered a $50 refund which was apparently the price difference for two nights......or was it that you rented it for a lot more because it turned out to be a concert weekend. Totally unacceptable to downgrade your guests!!!!!!

One on the worst places I have stayed. The welcome at reception was very uninviting and unhelpful. The lift didnt work very well, the room door lock was hard to unlock. Had horrible worn/stained carpet and needs to be replaced. The bathroom is worn out and needs attention. The location is very noisy and hard to sleep at night. The person servicing the room was friendly which was one good thing I can say. Upon departure we gave back the key card to activate the lift so had to walk around to the car park which is an additional $25 per day in the rain. Would never go back

Starting with a positive, the room was clean, the bed was comfortable. A self rated 4* apartment, not realy there is no heating or cooling. The fixtures are falling off the wall, plumbing is backed up, furnishings are looking tired. I wish I had read these reviews before I booked. Though the room was priced accordingly. Do make sure that all your rooms windows and doors are locked before you venture out.

The actual place isn’t too bad. Weirdest thing is our bed had a massive hole like looked someone was trying to stash something on the side. I don’t think they actually cleaned the place, it definitely smelt like someone else had been in those covers before us would not recommend this place if you have your own car because it can be a nightmare looking for car park and its expensive. According to a staff member, the apartment car park was fully booked out, it sounded like he was full of it but didn’t question. The room itself is a decent size and not too bad looking altogether. It’s an ok place if you’re guaranteed a car park is all.

Me and my Partner arrived late and night and were greeted by friendly reception staff. The living area of the apartment was large, had decent facilities and was clean. Bedroom was smaller the bed just about fitted but was comfortable. Given the price and the short distance to Auckland centre this was a decent place to stay.

It was a pretty good sized room. It was a bit expensive, but it was pretty central Auckland. Parking is not included in the room price, you can rent a park in the basement of the hotel for $25 a day. The rubbish bin had not been emptied from the previous guest, and the bed sheets had a little dirt on them not a major amount, likely from something brushing up against it. Service at reception was friendly. Something to keep in mind is that if you were wanting to walk to locations, there is a sizable and extremely steep hill if you want to go up to lower Queen Street. Not an issue if you catch a cab however. All over I would recommend for location, accessibility and room size/facilities. However there are other competitive offerings around that area for less if booked well in advance. If your not sold on the location I would recommend City Life hotel if you can Life with a slightly smaller room for a bit cheaper, and possibly the best Central Auckland location. Also City Life has far more facilities.

Pros: close to the city, reasonably priced though not great by any stretch, friendly reception, well fitted out including full size washer and dryer. Cons: car park is an additional $25/day and is straight up scary I was expecting a leather faced clown to jump out at me every time I went downstairs, windows are not double glazed and walls are quite thin so sound will carry from the apartment complexes around you including hostels right across the road. Only one elevator was working and I use the term loosely when we arrived but it got the job done with a bit of groaning I guess? 3/5 could definitely have been worse... Also could have been better.

To start, and to be fair, the room was tidy, clean, small, but had everything, it was quite good. But, when we arrived we had to wait more than an hour for them to finish preparing the room, not terrible, but PLEASE dont over stay 15' they will charge you 250$ for it!. Also while we waited they charged another gusts 250$ because the elevator broke down, the reason, they kept the door open for a bit. And last, they wont give you the deposit back when you checked out, you'll have to wait for them to clean the room, and it took 15 days for them to give me the 250$ back, I almost called the police. I know it was holiday time and all, but too many problems for just a night stay. NOT RECOMMENDED.