Crowne Plaza

Amazing hotel with great staff who welcomed us 6 of us, girls weekend with no children with friendly faces. Super greatful for taking us in last minute after complications with our other accommodation. We got 2 rooms, nice and spacious with great views. Couple of us forgot toothbrushes and the staff were helpful and provided us with some. Service was top notch. Huge thanks and appreciation to Georgia who gave A+++++ effort and service. We love you girl!!! Will definitely be back again. Highly, HIGHLY RECOMMEND

They have laundry facilities for guest use. Never saw this before. Rooms are clean and safe. Basically everything you need for a hotel and more. Also, a very handy retail shopping area is part of the downstairs. Sauna, gym, restaurant, bar, executive lounge, business area. Glad we stayed here. Can't say anything about the breakfast as I never had the chance to go enjoy it. Too busy seeing the sights. You won't go wrong here. Friendly staff as well. 24hr room service. Food is hot and brought up right away. The fish and chips were awesome.

The rooms are nice and clean, nothing special. Reception staff were fantastic when I enquired about getting a parcel sent to the hotel prior to our arrival. The only negative thing I have to say if that two of the lifts stopped working for a lot of people and we couldn’t access floors between 17-22 and there were no forks or knives or bowls in the room so we had to buy, not the end of the world but I’ve been to a lot of hotels with basic cutlery. A pool would be nice as well.

Great location! There may be public road works but we certainly couldn't hear any of the noise on the 25th floor. Views were amazing, the kids enjoyed the transparent elevator but most of all the staff were really wonderful. We even bumped into the Wallabies, as they were staying at the hotel as well. Rooms: We had a 1 room with 2x queen bed for 2 adults and 2 kids. Kids are still young so space was ok with us. Housekeeping was wonderful, they always provided our requests extra towels, robes, slippers, cups and front desk was very helpful with our queries as it was our first family trip overseas. Nearby activities: Sky Tower, together with WETA unleashed is just across the road. Crowne Plaza is a such a great location as it's central to everything that we needed to go to whether it was for activities or eating out. Walkability: There's a public road works right in front of the hotel so there may be diversions for pedestrians but it's not that bad at all. Food & drinks: The hotel buffet breakfast was good. Kids were happy with it & the restaurant for dinner was also good.

Room was not ready on arrival even though we arrived after check in time. The breakfast buffet was constantly running out of food and it became survival of the fittest to get food when it came out. We were one of six tables still in the restaurant when they started to put away everything in the buffet. Its 1.15pm and our room still has not been serviced. The hotel is clean and the staff friendly but for close to $400 a night we were expecting better.

Stayed in a standard room and it was nothing special but clean and comfortable. Its the service that really shines though, often I'd ask staff where I could buy something and they would already have the items and gave them to me and no extra cost. Sim card they gave me had pre-loaded credit that lasted my whole trip and then past that, taxi discounts, toiletries etc available 24 hours. My only real complaints is housekeeping comes too early in the morning, but that's pretty minor seeing as they do respect the do not disturb signs and the room service food isn't the best, especially for the price.

Very convenient location,walk distance to many travel spots including sky tower ,Queens street,ferry, Civic theater, art Gallery,Museum….Breakfast have many choices and delicious. Staff very friendly and helpful. It is very pleasant experience and definitely will choose to live in there in next trip to Auckland.Rooms: 5/5

I didn't stay here but I came in for a drink with a group of colleagues on their last night in Auckland. We weren't exactly overwhelmed by standard of service at the bar. We were clearly a huge inconvenience for the guy on duty who just wanted to get home as soon as possible. Obviously it would have been too much to ask for him to let us know that the bar was closing at 10.30 on a Saturday, really? It was too big a group to relocate easily to another bar so basically he ended our night for us. Pretty disappointing.

The hotel is in good location. Easy access to sky tower. When our flight got delayed and we had to checked in very late, the staff were super friendly guided us on how to park at the building next to the hotel and notify us do the access card every time we want to drive out to reduce the cost. But when we want to check out and get the parking fee sorted, one lady just let me “drop off your card and leave” even without looking at me. She was told I had a parking issue to sort out and wanted to reluctantly serve me. I do not think it was professionally done. I know there is an express checkout and she was busy, but she should be aware of other issues in the checkout process and do it politely to any customer. Hope she will not do that again to any other customers.