Heritage Hotel

Returning to Auckland and wanted to stay in out favourite hotel. But we read such bad reviews. Ignore them! We checked in early and our favourite room had been reserved for us and was ready. We decided not to have daily housekeeping as I do know how to make a bed ! We just made a list of what we would need, towels, coffee, toiletries etc and these were dropped off in the afternoon by a very pleasant lady. She even checked to see and noticed we had run out of milk. The staff were tremendous. We had continental breakfast on our last morning now there is a restaurant again. Pool area clean and I swam several times. I would say that some of the pool furniture had seen better days but that didn't hinder my enjoyment. Ignore those bad reviews the heritage is as good as ever. Glad we returned to an old friend.

Dirty, run down and disappointing. The pandemic is no excuse for missing the basics of maintenance, cleanliness and service. Old milk spillage on the kitchenette bench, hair strands in the fridge, fridge door cannot close because of ice buildup. Toothpaste in the basin from the previous guest, soap build up. Dirty and mouldy silicone around the bathroom fixtures. Shower doesn’t work properly. Shower handle still had soap from previous guest. Dirty hand prints on the glass, stained bed linen. If there was a bar which there’s not I’d drink enough to not think about whether the sheets were changed. $45 per night for valet parking, confusing to know where you should go or whether you’ll get your car back. No concierge - haul your own bags. $200 bond chargeable in case you drink the mini bar but there’s no mini bar or trash the place but you really wouldn’t bother.

This is a hotel that was last renovated in the 90’s. It has a sort of 90’s charm about it. When we visited, all of the food and beverage was not operational no restaurant, no room service, no mini bar. The “tower wing”, where we stayed, was completely unstaffed. The hotel is clearly renting many of the rooms to full timers, some of which then sublease the rooms, which makes for a “colourful” collection of folk at public areas like the rooftop pool. I would have given it two stars, but frankly, the room was neat and tidy, and room cleaning impeccable and daily which made up for everything else. If you want to reminisce about black steel and glass furniture and 90’s style developments of excess, stay here. Otherwise, book a room at the better located “holiday inn express” which is newer.

The staff are so lovely. Room was outstanding and so clean. We loved using the pool and gym. Perfect location and a really lovely feel to it. Thanks so much! We will be back.Rooms: 5/5

Check in where confusing took 25min . Temperature in the rooms kept changing. They offered us a free upgrade on one of the 3 rooms we booked and then charged us the full price also said the hotel was fill but how could it be if you offered a free upgrade.we had water overflowing from silly shower over both impossible for a 85yr old lady to have a shower in her room . And y are you charging a $200 no d which was not refunded as you took it as well as $220 for the so called free upgrade. We will NOT be back will stay somewhere where they tell the truth and doesn't cost me my life savings for the night.

when I made my booking, it said check in time is 2:00pm. when me and my friends arrived at the hotel, they said my room and about 3 other of my friends rooms weren’t ready yet, at this stage it was 3:00pm and I was slightly frustrated but not the end of the world. The lady who served me was a trainee, but her customer service was poor at best and probably requires a lot more training before let loose on customer service roll. offered no explanation on why our room wasn’t ready, made no effort to apologies for the inconvenience etc and offered no alternative solutions. I told hotel reception that I’m leaving at 5:00pm and NEED to have my room before then, which they said they’d make happen. well what do you know, 5:00pm comes around and my room STILL isn’t ready??? what was someone doing in this room that takes 3 hours to tidy up??? I understand staff were probably doing their best, but unfortunately on the other side of this, check out is 10am, and my room wasn’t even done by 5pm, so there’s no excuses that will suffice as to why this wasn’t done, you can blame staff shortages if you like but that would be a poor cop out, if you knew you had a lot of bookings you guys should have organised appropriately to accomodate. went down to reception and no real explanation was offered or an apology either. I’d traveled a long way to Auckland and to get there and not even be able to have a shower or unpack our bags and relax was pretty frustrating. Overall had a terrible experience and was never offered compensation for the troubles they put us through. I would enjoy hearing back from someone on this if possible.

Desk staff didn't know what they were doing or communicate well when taking deposit and payment. Very confusing and odd "policy" for payment. No bar, restaurant, room service. Place pretty tired, scuffed and bitsy. Pools not heated enough. Show signs of under-management and lack of asset management. Beds comfy and rooms reasonable. Washer and dryer didn't work properly. Found a pair of someone's underwear in the unit. No venting for dryer so nothing dries despite trying for 6 hours thank god their power not ours. Wont be going back. Shame as we have stayed many times previously and have had a good experience. Wont be fooled into "we will try harder next time" copy and paste responses. Would require a miracle for this place to improve.

What a luxurious hotel with amazing amenities..our room was so beautiful with the view of Auckland harbour.. and the beds were like a feather, I slept like a baby… All in all amazing place to stay with family.

Had a tower room and was a great size, super spacious. Great location in the city just a block to Sky City so handy for bus to / from airport and a 5 min walk to Queen Street. Rooms: Tower room - very spacious Nearby activities: Close to Queen Street, Sky City Walkability: Easy to walk around the area

It hasn’t even been 24hrs since leaving here and for obvious reasons it wasn’t a good experience. So we have a family of 3 adults 7 children ages 5mnths 1/3/7/1/10 & 12yrs, we planned this staycation for them. They were so excited. Prior to making the booking I made numerous calls to have my 2 rooms and my sisters 1 family room as close to one another as possible, in which receptionist ensures me this was possible “please make note in the notes” and so we did, then I called 2mins prior to arrival. Once arriving at check in, this was by far the case. Rooms were not even ready for a hour and a half and on total opposite sides of the building, me on west wing beautiful views I’m assuming and my sister closer to reception. Not what I requested cut a longer story short, I’m annoyed, kids are restless we’re still sitting in reception at this point 330pm check in is 2pm. Room smells old & musty. Views of carpark, toilets have trouble flushing, tv does not work at all. 1st night, after some beautiful site seeing, dinner at Denny’s the kids then enjoy a swim in the indoor pools and by 10pm waters cut off unable to shower, but most importantly unable to feed my 5month old goats milk formula she’s screaming/crying her head off for what feels like forever, partners downstairs at reception trying to find water for not only my baby but my sisters 1yr old Day #2 we’re out all day, sky tower, Aotea square arcades and kids are looking forward to a swim, kids head down to reception for towels & are told there are none so between both rooms we rummage and make do with what we had wet/damp coz let’s face it kids don’t care they just want a swim, again not the case due to the water cut off the night before all pools including spas are cold and that sucks coz this is mainly our reason for staying. RIGHT??? Checking out I inform the receptionist of the no water situation and the inconvenience it caused and he refunds one night valet for both cars. Grateful for anything but would rather not have stayed, it was such a headache. I’m still disappointed. If my request couldn’t be fulfilled y’all should’ve told me when I made the first call instead of selling me dreams because now the kids will never forget this.