Quay West Suites Auckland

We had a 1 bedroom apartment on the 14th floor. The apartment was spacious and very comfortable. There was a full kitchen with cook top and oven, dishwasher and microwave. There was also a full laundry with washing machine and dryer. The hotel is well located in the city with the harbour front, restaurants and supermarkets close by. We rate this hotel highly.

Very nice apartment in great location. Very clean and quite well maintained for age. Re Other comments about it being 'dated'.. the 1930s are also 'dated' but we call that Art Deco. This property is a great example of simple luxury of the 1990s and should be enjoyed as that. Lifts were always fast and available. Reception - Ursula? - could not have been more helpful or friendly! She is a true gem to the company. Cons - The pool has been closed for a year and yet it is still advertised on the website and unless you take special care to look carefully, you wouldn't know it's closed. The photo displayed of the one bedroom apartment with the glorious view of the harbour is false and misleading. We were on 14th floor and had a narrow view of the princes wharf between the buildings opposite and, if you stood out on the far end of the balcony and leaned out, you had a great view of the harbour bridge. The main view from within the apartment is of the buildings opposite. Honest photos are much better for ensuring happy return guests.

Very disappointed that the hotel was advertised with pool and spa, on arrival we were informed it was under maintenance. Room view was a ruble pile from construction site. This was meant to be a romantic trip away. Thankfully the room was very good.Rooms: 5/5

Upon arrival we were greeted by a lovely young lady on reception. We had three rooms booked. I am aware of staffing issues so was well pleased when we could check into one of our roooms at 12.30ish House keeping was still dealing with the other two. We popped out for a spot of shopping and had also booked a taxi for 5.15 as we had a concert to attend. We're told we would receive a call when our other two rooms would be ready. None was forthcoming, realize pressure of post pandemic. We arrived back after 3pm No rooms,time is ticking, waited till 4, as we needed showers etc. The reception staff called house keeping so we could check-in to our rooms. Went down to get our booked taxi, hadn't been booked. Then the following morning popped out for breakfast, came back to a cleaner. Apologies, but I just went down to my sister's room to wait. Staff were lovely, room was good, just my experience was not the best

Great perfect location, 5 mins walk to sky city tower and a lot of restaurant cafes nearby rooms are clean and well maintained, friendly staff, We liked everything perfect holidays 5 star+Rooms: 5/5

We had a great sized room with huge balcony and nice views. Unfortunately the service and overall experience was subpar.

Firstly we have to say how fabulous Sunny was... what a charming and efficient man. He arranged a beautiful apartment for us, with a huge spacious layout and a wrap around deck, from which, the view of sea and city were to die for. This hotels location is absolutely perfect, it's within easy walking distance of central city venues, shops and cafes. Although, the Cafe within the hotel Up takes some beating, their coffee is fabulous! We will definitely be coming here again, as it's now become our new favourite "at home" escape venue. Thank you Sunny and your staff, you made our trip home very very memorable

Great place to stay, clean, tidy and quiet right in the heart of town.Rooms: 5/5