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Videopro Newstead

  1. Fortitude Valley
  2. Eagle Farm Electronics Store
  3. Queensland Home Theater Store

Reviews, get directions and contact details for Videopro Newstead

Videopro Newstead
"SE QLD Videopro electronics stores have been Australia's leading dealers in Hi-Fi and home theatre equipment, cameras, TVs & audio since 1980. Whether after high-end professional equipment for your business, or for your home, Videopro Hi-Fi & electronics stores have something to suit all tastes & cater to all sorts of budgets. All major brands are represented in-store, including Hisense, Yamaha, Bose, LG, TCL, Sonos, Sony, Apple, Samsung & more. Videopro Hi-Fi store staff provide excellent customer service & exper knowledge to ensure customers receive the best new release technology ideal for their needs. Buy online now or visit your nearest Videopro electronic store outlet in Newstead or Carindale in Brisbane, or Helensvale, Gold Coast."
Address: 37 Commercial Rd, Fortitude Valley QLD 4006, Australia
Phone: (07) 3250 0055
State: Queensland
City: Fortitude Valley
Zip Code: 4006


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Spoke to the team in the Newstead store both online and in person and purchased a new lens for my camera. Incredibly helpful and knowledgeable. Let me ask loads of questions before my purchase! Would recommend in a heartbeat.
Over the years, I have purchased three expensive TVs from VideoPro and have never had an issue with them probably because I have never needed to go back to them to resolve an issue. That all changed recently. About a week ago I purchased an LG 77" C2 OLED TV from VideoPro. The TV cost over $5,000 but that was a great price for this TV. It was delivered by VideoPro last Friday as promised. So far, so good. On Saturday afternoon I set up the TV and noticed that there was a VERY wide vertical grey stripe running from the top to the bottom of the screen. This was obviously unacceptable for a TV of the calibre and price. I immediately contacted VideoPro Newstead and informed them of this situation and reminded them of their promise that if there was ANY defect they would replace the TV immediately "without question". At first, the person that I spoke to informed me that I would need to initiate an LG warranty claim. I politely told him that I would not be doing anything of the sort and that THEY would need to liaise with LG if that was required ... AND that I expected the TV to be replaced as they had promised me when I ordered it from them. The VideoPro guy said that his Manager wasn't in that Saturday, but that he would send a very detailed email to those responsible and that I would be contacted immediately on Monday to resolve this issue. Guess what ... to date, no-one has bothered to call me! I managed to do extensive online research myself and fix the issue myself by doing a fairly simple "OLED maintenance task" from the TV's menu options. So, the issue is fixed, but VideoPro had nothing to do with that. No follow-ups from them as promised, and I doubt that they would have honoured their "immediate replacement promise". In summary, I am extremely disappointed with VideoPro's complete lack of customer service. Their price was great, but their customer service was non-existent. I have purchased three TVs from them to date ... there won't be a fourth.
Excellent service. I paid a few dollars extra for online the priority service and Robyn was fantastic when I had to return a camera accessory. Highly recommend
Fantastic location and plenty of car parks! Great staff and a well set out shop! We are looking forward to receiving our tv being delivered! Thanks David for great deal and friendly service!
Great customer service. Zac helped me with what I went in there for and assisted with loading the tv into the car with care to make sure there was no chance of damage in transit and any other questions I had. The other staff members were friendly and you could tell they loved what they did. I'll be back soon and they always have better prices than competitors.
Bought a new TV online and did a click and collect . Staff were very helpful and I didn't have to wait before I got attended to . They wheeled the TV out and helped lift it onto my trailer .
Knowledgeable staff who take the time to ensure you have the right products for your requirements.
I went into the store today with the hope of buying a high end bluetooth portable speaker. The customer service was atrocious. There were very few customers in the shop. I approached one staff member who seemed completely disinterested. He seemed annoyed that I asked him to demo the speakers for me. The majority of the speakers described on the website were not available for demo and not in stock. When the staff member demonstrated one speaker, there were other speakers playing making the demonstration a waste of time. He knew very little about the speakers he was showing me. Of the speakers present for demo, only 2 were plugged in correctly. After a short amount of time, he lost interest and returned to his seat flicking through things on his computer. I tried to demo the speakers myself for about 10 minutes with no interest from any of the staff. Fed up, I left. Sub par and worthy of a bad review.
Prompt and clear emails. good price. A please to walk into a legit HI-FI store for the first time in a long while. Very happy with the receiver I purchased and now looking at a set of speakers.
The experience starts with reserved off-street parking for customers, and 7 day opening hours. The staff promptly greeted us on entering the store, and are very knowledgeable and helpful in discussing all aspects of a customer’s requirements, and for any services which VideoPro can’t offer, they will give helpful suggestions. The prices are very competitive. Our current project needed some LG TV and audio products which had just been released nationally. The store had plenty stock and went above expectations to help secure the parts in our vehicle. Whether buying from the online store or directly in store, it’s a seamless experience. The Eagle Farm warehouse is also easy and fast to collect equipment. A great experience all round.
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