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The Valley Private Hospital :ENT

  1. Mulgrave
  2. Rowville Hospital

Reviews, get directions and contact details for The Valley Private Hospital :ENT

"Mulgrave Private Hospital formerly The Valley Private Hospital is an acute medical and surgical hospital conveniently located in the south-eastern suburbs of Melbourne.With a 24 hour Emergency Department, state of the art cardiac services and a wide range of on-site medical, surgical and allied health services, Mulgrave Private Hospital has more than 35 years experience providing healthcare to our community. Mulgrave Private Hospital is closely aligned with South Eastern Private Hospital in Noble Park."
Address: Police Rd, Mulgrave VIC 3170, Australia
Phone: (03) 9790 9333
State: Victoria
City: Mulgrave
Zip Code: 3170


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Reviews
The staff here are amazing, they make you feel welcome with a smile and hello. The nurses especially are wonderful!!! They have all been compassionate, caring and nothing is too much trouble. Having surgery is never fun but the staff here, have made it so much easier. Thank you Mulgrave Private Hospital for taking such great care of me and making this experience less daunting and scary.
This is the second time I have been in this facility in the last month. There was a medical issue that I brought to their attention prior to admission and despite me reiterating it on admission they failed and/or neglected to adhere to my reasonable medical request. After this admission I completed their survey and advised this serious issue about patient care. I was admitted again yesterday and despite advising them of my medical needs both in advance and on admission interview these were effectively ignored again causing great distress which has also had an affect on my health. I am currently admitted and cannot leave for another few days due to my condition. I have of course brought this to their attention and have effectively been "given the corporate line" with no real reason for such bad treatment. I have lost all confidence in this facility and would discourage you from attending to your medical needs. I would particularly discourage any veterans or other people with special needs. I would have been better to attend a public hospital. I look forward to being discharged and never returning to such a poor medical facility where patient needs are ignored. I shall of course write a letter of complaint to the The state Health Minister and the Federal Minister for Veterans Affairs where I can of course fully ventilate my concerns as a google review would be an inappropriate venue for such detail. Notwithstanding the above the hard working front line medical and support staff was and is much appreciated. Thank you for listening to my review and I hope it is useful to you in your decision making procees.
I was discharged today after a 4 day stay following a gastric sleeve- the staff here are just wonderful. All of the nurses, even those in training, were compassionate, able to explain everything well, and included me in conversations about my care while in the room with me. From the staff in the kitchen who bring meals, all the way to the cleaners on Flynn ward, thanks for making my stay comfortable and easy- a special shout-out to Donna the cleaner who always asked how I was doing despite it not being her job. The discharge nurse who walked me out today was especially great, energetic, engaging and explained as much as possible as to what I should expect over the next few days being at home. The level of care at Mulgrave is amazing. Thanks for looking after me!
Had a day procedure here and just about everyone I encountered was absolutely lovely. Aside from a delay caused by COVID testing, my procedure went smoothly and I felt well looked after. Cannot really comment on the facilities as I was somewhat delirious from lack of sleep and a day of prep/fasting, but from what I remember it seemed clean and fairly spacious. Also, as my procedure was booked in on short notice, they weren't sure what would be covered by my insurance and what wouldn't, so I paid the maximum amount and was told I'd get a refund if it was covered. After a month I'd given up on getting anything back, but after about 6-7 weeks I got a letter saying that I would be getting some money back, which was a nice surprise. The refund process was easily done over the phone.
Had a four night stay in the hospital for a hip surgery and all the staff and nurses that I encountered was really nice.From admission right up to discharge the kindness and warm could be felt. special thanks to the nurse who was with me before and right up to the operating table , her comforting words of “don’t worry we will take good care of you” before I was knock out on the operating table gave me comfort. Much appreciation to all in the hospital, may your passion never ends and your kindness and empathy touch each and every patient of yours.
I had two day procedures here and was very happy with everything. Quick admission, no long waits for my procedure, very kind, skilled and attentive nurses, excellent anesthetist and a surgeon, shortly top level care. Cannot comment on food but my post procedure meal was very yummy. Highly recommend this hospital!
Mulgrave Staff were all so considerate and compassionate and listened to all of my concerns during my treatment. The nurses in Flynn ward went above and beyond what I would ever have imagined a nurse would do as they tried to care for me in my time of excruciating pain actively monitoring and caring. Radiology was ready for me with 5 mins to assess. They did everything that they could to make me feel relaxed and pain free. The whole medical team, nurses doctors and surgeons were all so caring and compassionate! I feel so lucky to have had this team at Mulgrave! And the food was beautiful as well!!
Thank you so much for the wonderful nursing care given to me during this last week . When I was feeling so very unwell the nurses were always there to help. With special mention to nurses Kat, Emma, Camille and Grace who were so caring. The hospital was very well set up in my room because I couldn’t go out and Donna the Cleaner kept it really fresh for me. The Doctors came often which was reassuring when we didn’t really know what was causing the problem. So again I thank everyone at the Mulgrave Private Hospital for their patience and care. Eileen Waymouth Sent from my
As a patient I was treated with kindness and respect the team seem to work very well together which reflects on the overall experience from being greeted at reception to pre-admission and recovery. I was also impressed with the next day follow up phone call to see how I was feeling. One of the best experience I’ve ever had other hospitals could learn from this team well done keep up the great work
After having a long operation I spent 24 hours in ICU, the nursing staff there are fabulous, shout out to Clair, my nurse. I was then taken to the ward, each and every nurse I had were compassionate and caring, professional and knowledgeable. I would not hesitate to return to this facility again.
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