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Telstra

  1. Werribee
  2. Werribee South Mobile Phone Shop

Reviews, get directions and contact details for Telstra

"Visit a Telstra store to get advice for all your communication needs. You can book an appointment now, or secure a spot in the queue ahead of your visit, in the My Telstra App. Australia's best 5G is now covering 75% of Australians."
Address: 22 Princes Hwy, Werribee VIC 3030, Australia
Phone: (03) 8742 6816
State: Victoria
City: Werribee
Zip Code: 3030


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Reviews
A dumpster full of rotting fish and used diapers on fire in the middle of a freeway in peak hour traffic on a 40 degree day would have better customer service then this pit of misery. The staff have no clue or ability to treat customers as customers The staff have zero product knowledge
There is no customer service in this shop. Walked in at 5.30 to be told we close at 6. Cant help you today. Asked if I could book in for tomorrow got told its fully booked. Then she said come back Monday and book in for next week. This was after calling the store Tuesday left a message, no one called back. Called again Wednesday left another message, no one called back. Called Thursday and Friday they never answer their phone or call back.
The staff were as helpful as they could be however the system appears to be unable to allow staff to fix our problem/ request without taking our Telstra home phone, mobile phone and our internet's services out of service for three to four days. Not happy Telstra.
I have reached out to the store Russell the store manager sorted it out for me. I have changed my review to 5 stars as not everyone owns the mistake they did and fixes it. When I have taken a New Number and Device I specifically told the lady at the store that I would like to avail 25% employee discount. She set-up my account on console, rather than setting up in Siebel. Now the customer service people say I can not avail the discount or move my account to Siebel. Why wouldn't the staff at store let me know about this upfront. I definitely do not recommend the store and Telstra to anyone.
Long wait time, never enough people working for the demand. All I wanted was a new phone and was told I had to make an appointment the next two days were all booked out. Can't handle too many inquiries.
Horrible service , rude and unprofessional people working at this place. Ignore the customers standing in store. Wastage of time to visit to the store , staff suggest you to do the things online . And also they are not upto date with the information of the products they’re selling. I shoud have believed the reviews I read before going there. They did exactly what people are complaining about. Telstra needs to hire better staff to represent their brand
Omg, they take your money and charge you a late fee if your late paying a bill, pitty I can't charge then a late fee, I left this ridiculous company in September this year for another telco, being in credit $170 , it is now mid December and I still haven't got my credit back. I've been in to the plaza store numerous times to be told the check will be sent out. Some of the staff at werribee plaza have no idea.
Pathetic customer service. The staff doesn't have any idea about product and plans. They are very rude and just roam around in store doing nothing and they always have excuse that we are short of staff.
Yesterday, I asked the guy simple question, he said to me you need to make booking, and it would be after 3 hours, I went to Optus next door, the guy there, answered my question in two minutes, he saved me 2 hours & 58 minutes. Telstra, you are in an open market you need some flexibility to live among the other telcos company.
Horrendous service. This must be the worst Telstra store I’ve been to. Exceptionally arrogant floor manager who spent 10 mins telling me how busy they are instead of just taking the 2 mins that was needed to do a sim replacement. Multiple staff just hanging around when they could be helping customers far more efficiently. Sadly the closest store for me and each visit has been a complete disappointment. Zero focus on customer service.
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Telstra map

Directions to Telstra with public transportation

Wattle Ave/Princes Hwy (Werribee) 40 meters
153
Wattle Ave/Princes Hwy (Werribee) 60 meters
153
Bowman St/Wattle Ave (Werribee) 180 meters
443
Bowman St/Wattle Ave (Werribee) 190 meters
443
Tower Rd/Princes Hwy (Werribee) 230 meters
153

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