JB Hi-Fi Hoppers Crossing

Reviews, get directions and contact details for JB Hi-Fi Hoppers Crossing

Address: 283 Old Geelong Rd, Hoppers Crossing VIC 3029, Australia

Phone: (03) 8754 4200

Website

State: Victoria

City: Hoppers Crossing

Zip Code: 3029

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Had a really good experience at JB Hi-Fi Hoppers Crossing today. The staff were friendly, patient, and genuinely helpful. They greeted me nicely as soon as I walked in and made sure I found exactly what I needed.nnEven though the store was busy, they still took the time to answer my questions and explain things properly. I really appreciate the effort and customer service they provided.nnThe store is well organised, prices are good, and the staff make the shopping experience easy and comfortable.nHighly recommend JB Hi-Fi Hoppers Crossing for great service and helpful staff!

JB Hi-Fi Hoppers Crossing is a great store with a wide range of electronics, good prices, and helpful staff. The store is well organised, and it’s easy to find what you’re looking for. Checkout is smooth, and overall the shopping experience is good.nI’m giving it 4 stars because sometimes there’s a long wait to get assistance from staff, especially during busy hours. Once you get served, the staff are knowledgeable — it just takes a bit of time to catch someone’s attention.nStill a reliable and convenient place for all tech and entertainment needs.nIf you want it shorter or more casual, I can tweak it!

I got help today from Ibrahim if I caught his name right. He was amazing and fantastic. His recommendations, suggestion, knowledge were outstanding. I ended up spending 2.5k all together. I also saw how he helped and cared for other customers along the way. I will go back to store to double check if I got his name right.nnHowever, JB HI ball dropped at cashier. In summary, a small matter of 10$. Cario i think was her name instructed me to swipe the gift card on terminal. I knew it won't be enough to cover my purchase so I asked what was a reminder, she asked how am I going to pay and asked me again to swipe the gift card, I said that I will pay by card card, swiped the card, asked again about the outstanding amount, and at this point I said that I also want to use 10$ voucher. Cargo said it was not possible because it had to occur before the gift card got swiped and that it was my fault for not telling her that I had voucher or the gentleman that serviced me before should have clarified it with me.nHow am I supposed to know regarding these limitations? Or what am I supposed or not supposed to tell cashier and in what order.nnWhats followed is attitude, blaming customer, and no apology offered. It is small amount 10$ but it leaves bitter experience.

I had a very poor experience with the refund process today. I waited more than 30 minutes with no update from anyone. When I arrived, an Indian girl at the front was polite and explained that a sales person needed to handle the refund, so I waited inside while she assisted other customers. After that, no one followed up.nnI asked the manager, Karl, for help, but he was rude and didn’t apologise or try to fix the situation. Staff continued serving new customers while several of us who needed refunds were left waiting with no communication.nnAn Asian sales assistant eventually came to the counter, but when I asked her for help, she didn’t respond and walked away to serve another customer who came to buy something. It felt like anyone coming for a return was being ignored. They even said they didn’t have enough staff, yet they had people available to help new sales.nnAfter I raised my concern more firmly, they finally processed my refund. Honestly, if I hadn’t spoken up, I don’t know how much longer we would have been left there waiting. One of the staff even threatened to cancel my refund for no reason, which was completely unprofessional.nnThis has been one of my worst customer service experiences in Australia. There was no apology, no communication and no respect for customers waiting for service. This is not the standard you expect from JB Hi-Fi.

A huge thank-you to Steph and Troy for their outstanding help with a complicated order! Their professionalism, friendliness, and impressive knowledge of both the products and the company logistics turned what could have been a challenge into a seamless and experience. It’s rare to come across such genuine service, truly one of the best retail interactions I’ve had in a while.

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Reviews, get directions and contact details for JB Hi-Fi Hoppers Crossing

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