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Sydney Children's Hospital, Randwick

  1. Randwick
  2. New South Wales Hospital

Reviews, get directions and contact details for Sydney Children's Hospital, Randwick

Sydney Children's Hospital, Randwick
Address: High St, Randwick NSW 2031, Australia
Phone: (02) 9382 1111
State: New South Wales
City: Randwick
Zip Code: 2031


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We recently visited Sydney Children’s Hospital for my son’s regular checkup, and once again, we were extremely impressed. The staff were warm, welcoming, and highly professional. From the moment we walked in, everything was well-organised and efficient. The doctors and nurses took the time to explain everything clearly, making sure my son felt comfortable and at ease throughout the appointment. It’s always reassuring to know he’s in such capable and caring hands. Grateful for the outstanding care and attention—we truly feel lucky to have this hospital looking after our child’s health.
We brought our baby to the Children’s Hospital in Sydney emergency department at night. We waited for around six hours. While delays can happen in emergency care, what we witnessed in the waiting area was completely unacceptable and deeply disturbing.nnThere was a cigarette butt on the floor, and a huge dead cockroach left lying in the open - in a pediatric emergency department. This is not only a serious violation of hygiene standards, it is a clear threat to the health of vulnerable children who are already in a weakened state. Many come in with infections, fevers, open wounds - as did my child - and to expose them to such filth is nothing short of negligence.nnThis level of unsanitary conditions shows a lack of basic responsibility and care for the safety of patients. It is alarming that such a facility, meant to protect and treat children, cannot maintain even minimal cleanliness in its waiting areas.nnI would like to thank the doctor who finally treated my child - their help was appreciated. But the hospital’s management must be held accountable for the disgraceful state in which patients are received. This experience raised serious concerns about the standards, oversight, and priorities of the hospital.
Today my son was seen by Dr Feng Olivia, she is so kind, warm and caring. She listens to us and explains everything patiently. She is such a great doctor for kids! Thank you Dr Feng! Also the staff we met today l, they were also nice and approachable! Thank you all!
to all the staff — but only to the blonde nurse with her hair tied back on Monday 6th of October at 11.30am Labour Day NSWnnBefore my son’s turn, there was a young boy who had fallen and was bleeding badly. He was crying on his dad’s lap, and my heart broke hearing how distressed he was. The nurse was incredibly kind and gentle with them — truly compassionate. We’ve always had great experiences here, but this time was completely different.nnWhen it was my son’s turn, her entire demeanor changed. The warm, caring nurse I had just witnessed became cold, dismissive, and impatient. I began explaining my son’s situation — that he was born premature, recently admitted to hospital for a serious virus requiring Ventolin and antibiotics — but she responded with a disinterested, almost condescending attitude.nnJust because my son didn’t have visible injuries like the previous child doesn’t make his condition less worthy of care. As a parent, I shouldn’t be made to feel like my child is a waste of her time. Nurses, of all people, should know that children can look “fine” and still have serious underlying issues.nnDespite arriving early, we ended up waiting for 9–10 patients to be seen before us — which I understand if others were more critical — but the way she handled the triage process and her attitude throughout was unacceptable. Even when she walked past later, she had a smug expression as if she was proud of downplaying my son’s condition.nnNo parent should leave feeling angry, dismissed, and unheard — especially when all we want is to make sure our child isn’t fighting an infection. I’ll make note of her name next time, because staff like that need to be held accountable.nnTo her, I say this: if you no longer have the patience or empathy to deal with worried parents, perhaps it’s time to find another job. I will continue to return for my son’s health — even if it means facing that same cold attitude again — because my child’s wellbeing comes first.nnThank you to all the other nurses, receptionist and Doctors that we have dealt with!
I sometimes feel there may be unconscious bias when I take my daughter to Sydney Children’s Hospital. She has epilepsy and often presents with fever, persistent cough, stomachache, and congestion. Many nurses are wonderful and caring, though at times I’ve felt a bit unwelcome. Doctors tend to focus strictly on procedures or taking notes rather than diagnosing, which can make it hard for parents to feel heard or involved in decisions about treatment. After spending seven hours to see a doctor, it can be very overwhelming and disheartening, leaving parents feeling helpless and hoping for the best care for their child.
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