Suncorp

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Address: Pacific Fair Shopping Centre, 59B Hooker Blvd & Sunshine Blvd, Broadbeach Waters QLD 4218, Australia

Phone: 13 11 55

Website

State: Queensland

City: Broadbeach Waters

Zip Code: 4218

Opening Hours

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Terrible and extremely unhelpful staff. I'm disgusted with the customer service - didn't help me at all! One lady was even behind the counter loudly chewing on gum and starring into space, but still couldn't help anyone.

I am glad I don’t bank with these guys, had to deposit some money on Tuesday afternoon, I bumbled around trying to Covid check in before entering, got it done and the doors were not opening, it was 4.05 and the staff were inside gesturing with their hand across throat that they were closed. Ok Wednesday morning I am waiting outside at. 9.25 am with 5 others, the staff were literally inside the door looking at watches waiting for the stroke of 9.30 am, heaven Forbid they open a couple minutes early. Get inside wanting to deposit cash, can’t do it, systems down , to much for ATM, ‘might be fixed in the afternoon’ . But I am invited to Robina or Southport…..thanks Suncorp, if on,y you lived up to all the awards you have displayed on the glass windows,  bye…

Been trying to open a company account for the past two weeks,leaving voice mails on the correct branch land line to make an appointment for opening a company account as they refuse to do this over the counter or email or phone. Pathetic that they can not return a voice mail and when i drove out and tried to do it in person, and explained my experience.  No apologies were made by the front desk now care factor, simply arrogant with no service !

Twice now i've rung them and left name and number and twice I never heard back from them. Pretty lazy service, very annoying, seriously thinking of changing banks...

Doors locked at 3:50pm cash deposit ATM machine outside temporally out of order!! Customers caught pressed button to let me in against the staff's wishes, upon entry I was abused and treated like scum told I can't be served their closed! Customer of several years, Time to change banks!!! I've travelled all over Australia and Suncorp have drastically downsized their customer service centers and are the worst bank at updating their websites and atm Google map locations.

This was once a great bank and branch service is slow and coin deposits last time i tried there took hours to be made available  as opposed to the competition where it was instantaneous. This is very disappointing less emphasis on cost cutting and more on customer service and support would be good.

Spent an hour and 4 minutes on the phone and in the end I was told that I would need to visit a branch.

Unbelievably incompetent with couldn't care less attitude for customers. Branch not operating second time this year, but staff were having a great morning tea delivered to them. Disappointed! Again!

Just opened a new account. I was very pleased with the kind and friendly service.  I have insurance with Suncorp-Metway, I’m also happy about that too.

Can I give minus 5 stars? This branch has been inoperable twice in a row now and the staff extremely unhelpful.

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Reviews, get directions and contact details for Suncorp

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