Commonwealth Bank

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Address: Q Super Centre, Tenancy B1B Markeri St & Bermuda St, Mermaid Waters QLD 4218, Australia

Phone: 13 22 21

Website

State: Queensland

City: Mermaid Waters

Zip Code: 4218

Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Nice place compared to the one in pacific fair sometimes there are big lines but there mostly pretty quick I haven’t been there often but all the staff I’ve worked with was very nice and helpful this don’t apply to everyone as I haven’t been served by them all obviously no one would but overall very good only reason it’s 4 stars hard to park on most days and long lines not for atms

John Crossland gave the most horrid customer service. I took a client of mine who is in his 90s and a long term customer of Commonwealth in to roll over his term deposit. I have no authorisation on my clients accounts I was merely there to assist him with walking and transport. After a 30mins waiting in line we arrived to John who stood there with a smug look on his face he glared at me, then my client and me again. I pointed to my client and advised that it was him who was the customer today. John in a rude tone replied I’m waiting for someone to say something. No greeting of “how could I help you today” or “Hi how are you”. I was in shock as to how someone of such maturity could have no respect not only towards their customers but people in general.

If your expecting service or service with a smile forget it. Appears they are running half staffed. Not a smile to be seen from overworked staff nor disgruntled customers. Not a sign to be seen as to where you should be heading if its non teller help you were seeking. I thought I was standing next in line to an employee with a customer for half an hour thinking she must be the help staff but when she finally finished with customer she took another customer that come in 15 minutes after me and off to an office with not even a glance at me.nCommbank states their $27.2 billion profit comes through continued focus on customers. Obviously haven't been to CBA Mermaid Waters at Qcentre

Had the loveliest customer service experience this morning at front desk and then with Sarah. They were helpful, to the point and I basically walked in and out all ready for my holiday overseas!

John opened my business bank account today - I was a walk-in customer and he completed the task quickly and kindly. Thanks John!

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Reviews, get directions and contact details for Commonwealth Bank

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