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Shangri-La Hotel, The Marina, Cairns

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Reviews, get directions and contact details for Shangri-La Hotel, The Marina, Cairns

Shangri-La Hotel, The Marina, Cairns

About

Set upon the Cairns foreshore, Shangri-La Hotel, The Marina, Cairns offers picturesque views of the pristine Marina complemented by luxury 5 star service.

Story

Only a short stroll from the City Centre, Esplanade Lagoon, Reef Fleet Terminal and an integral part of the Pier Shopping Complex, Shangri-La Hotel, The Marina, Cairns is the ideal location for your Tropical North Queensland vacation. Guests will enjoy Shangri-La’s distinctive "Hospitality from the Heart", together with an unsurpassed level of chic style and elegance.

Address: Pier Point Rd, Cairns City QLD 4870, Australia
Phone: (07) 4031 1411
moc.al-irgnahs@cmls
State: Queensland
City: Cairns City
Zip Code: 4870


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Reviews
One of the best hotel experiences we have encountered. Great facilities, rooms, staff, value and location.nOur suite overlooking the marina was very roomy and well appointed. All staff were respectful and eager to make us feel welcome. The restaurants, shopping and attractions surrounding the hotel added to the enjoyment. The jetty for ferries to the reef and islands is right next door too.nHighly recommend this hotel.
Amazing location with great views over the Marina.nWe stayed in a one bedroom Horizon club room which we found disappointing.nThere were no PowerPoints next to the beds and when we rang guest services they did manage to find one near the floor behind the bed. They provided one power board which they some how managed to plug in.nThe furniture on the deck was very hard and uncomfortable and needs replacing as was the lounge suite. The room was very tired.nThe mat under the small table was really dirty as were all the hallway carpets.nOn a positive note, without exception the staff were amazing and went out of their way to be helpful.nThe options in the Horizon club were fabulous and it was great being able to pop in for a cold drink or coffee as we passed by. There was always plenty of food and always something different.nIt is time this tired hotel had an upgrade to be 5*
Lovely hotel with a great location. All staff very helpful, nothing too much trouble. Some people have said they were dissapointed with their room, but ours was great. Very spacious and immaculate. Housekeeping do a great job every day.
The rooms and location were great here and I feel kindly disposed to this hotel overall. When our room was not ready at 3pm, they generously made it up to us either food and beverage. But we also found service very uneven throughout the property. However, the food and beverage service was exceptionally good. I hope next stay this place is consistently excellent.
Our overall experience fell short of the lofty heights of the Shangri-La brand. Location is great, and our suite room had a beautiful view overlooking the inlet. However, the room was not ready when we arrived and, when it was, it was dirty and incomplete. Reception staff were very prompt in addressing the issues and were lovely throughout our short stay. But the hotel’s interior aesthetic lacks ‘wow’ factor and is screaming out for a revamp. And, aside from the fresh cooked egg omelette, the breakfast buffet was almost inedible. We did enjoy the Club Lounge access in the evening. Unfortunately, it does not take advantage of the amazing views and location. I would not be rushing to stay here again.
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