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Shangri-La Hotel, The Marina, Cairns

  1. Cairns City
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Reviews, get directions and contact details for Shangri-La Hotel, The Marina, Cairns

Shangri-La Hotel, The Marina, Cairns

About

Set upon the Cairns foreshore, Shangri-La Hotel, The Marina, Cairns offers picturesque views of the pristine Marina complemented by luxury 5 star service.

Story

Only a short stroll from the City Centre, Esplanade Lagoon, Reef Fleet Terminal and an integral part of the Pier Shopping Complex, Shangri-La Hotel, The Marina, Cairns is the ideal location for your Tropical North Queensland vacation. Guests will enjoy Shangri-La’s distinctive "Hospitality from the Heart", together with an unsurpassed level of chic style and elegance.

Address: Pier Point Rd, Cairns City QLD 4870, Australia
Phone: (07) 4031 1411
moc.al-irgnahs@cmls
State: Queensland
City: Cairns City
Zip Code: 4870


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Reviews
The view from the room was great, and we had a lovely large balcony to watch all the marina activities from.nnVery well located, quiet and a lovely pool area. Lots of good restaurants and cafes in the area and a great place to base yourself out of.nnStaff were great overall. The check in staff was courteous but did not provide any useful information, with the result that we didn't know the lounge dining option was open to us.nnThe foyer was beautiful. The room, while large was not the level of luxury we expected from Shangri-La. It looked like everything was ripe for some maintenance, especially the pool area which had an open drain, loose floor tiles, etc.
From start to finish, the service at this hotel was truly excellent. Every staff member we encountered was friendly, helpful, and attentive, which made our stay feel special. The restaurant was great. The food was absolutely delicious, with a great variety that were clearly made with quality ingredients. The entire hotel was spotless and well-organized. A calm and welcoming atmosphere. The view from our room was simply beautiful. A perfect relaxing getaway. This was one of the best hotel experiences we've ever had. Highly recommended!
Stayed 5 days with family and we were very happy with the staff, service and attention to detail.nnCould do with some modernisation to some of the communal areas looks to be started with the main restaurant undergoing renovations during our stay but rooms are a good size, well appointed and very comfortable. Toiletries supplied were good quality plus there are robes and slippers supplied.nnBreakfast was delicious, bountiful and had a good range that varied day to day. The made to order omelettes are scrumptious.nnThe pools are a good size, plenty of comfortable seating provided and in close proximity to the bar. The steak sandwiche from the pool bar menu was very good.nnLocation is great with views of the harbour and esplanade and walking distance to the Lagoon, Trinity Wharf, Cairns Central, Marina, Cruise Terminal, Jet Boats, Aquarium, Cairns Koala's and Creatures as well as the numerous dining options on offer at Trinity Wharf, The Esplanade or in town and of course the night markets.
Ok so first off, it’s true this hotel isn’t the same quality as other shangri-la hotels. It’s a more of a 4 star experience. The finishings are tired, furniture old, the lobby not pictured looks cheap with terrible lighting. BUT the pool is lovely, the staff kind, friendly and efficient, and the beds super comfortable. I loved the breakfast room too food was fine.nnMy hotel room had a nice view of the marina and I also enjoyed that there wasn’t carpet so it never felt stuffy.nnLocation is perfect, it’s an easy stroll to all the waterfront restaurants and shops. There’s also plenty of info and assistance for booking day trips and experiences.nnOverall i enjoyed the relaxed vibe and will be back
Lovely staff at the reception, dining and the room service. They make you feel special. Loved the amenities within the hotel premises, the spa was extraordinary, its called the Oiled. The buffet breakfast was amazing, with variety of options to choose from
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