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Shangri-La Hotel, The Marina, Cairns

  1. Cairns City
  2. Port Douglas Casino
  3. Cairns Northern Beaches Lodging
  4. Cairns Lodging

Reviews, get directions and contact details for Shangri-La Hotel, The Marina, Cairns

Shangri-La Hotel, The Marina, Cairns

About

Set upon the Cairns foreshore, Shangri-La Hotel, The Marina, Cairns offers picturesque views of the pristine Marina complemented by luxury 5 star service.

Story

Only a short stroll from the City Centre, Esplanade Lagoon, Reef Fleet Terminal and an integral part of the Pier Shopping Complex, Shangri-La Hotel, The Marina, Cairns is the ideal location for your Tropical North Queensland vacation. Guests will enjoy Shangri-La’s distinctive "Hospitality from the Heart", together with an unsurpassed level of chic style and elegance.

Address: Pier Point Rd, Cairns City QLD 4870, Australia
Phone: (07) 4031 1411
moc.al-irgnahs@cmls
State: Queensland
City: Cairns City
Zip Code: 4870


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Reviews
We had a wonderful stay here. I read the reviews thoroughly before we came and , perhaps we were lucky but did not encounter the problems encountered. Ok, except for the pool barman who's manner was so lacking in any friendliness it was almost laughable.n1. Dirty carpets were mentioned...well they were being professionally cleaned while we there.n2. Bathrooms also got complaints.. ours was lovely and probably revamped in the past 3 yearsn3. Apart from the pool barman the service was friendly and welcoming . Doorman , from England, when we arrived was really good as was our check in.nYes, there are some mould stains high up on the building which we saw on other hotels.... probably due to the climate. Location was fantastic and all 5 local restaurants we went to, along the waterfront, were very good. Tamarind at the Casino was tops though. We would definitely stay here again...and again with water views. Ours overlooked sea and the town and gave us magic sunsets
This was our fourth stay at this hotel in 2 or 3 decades.nThe once mighty high quality establishment has deteriorated considerably over the years and no longer offers the quality or service it once did.nThe only aspect that remains excellent is the location on the marina, but the quality of the room, the service and staff attention are now not worth the visit.nWe will not be going back.
Really nice stay. Twin deluxe room 2042. Beds were a bit soft for me. Great view from balcony, but we didn't utilise it enough as we were out all day. They provided bottled water every morning, slippers, bathrobes, showercap, toothbrush, toothpaste, and regular toiletries. There is a clothes line in the shower- great for hanging up bathers. Backyard restaurant is ok, but right next to it is the waterbar- it's GREAT! Reception staff is really good and efficient. It can be convoluted to get around, but it's really quiet- I rarely even heard other guests in the corridor. Location is fantastic. Tour companies pick up from there and it's a few mins walk to catch the ferry. If you are tossing up between hotels or the difference is only a couple of hundred dollars- definitely do it. Also cairns has very little traffic.
Paid for Horizon Club experience but were rather disappointed. Many of the rooms are so far from the lifts it’s quite a trek. Put air conditioning was so loud we had to turn it off overnight in order to sleep!nBreakfast was disappointing maybe that’s just Cairns? as was the food and wine selection in the lounge during cocktails time.nWith the exception of the front desk staff who were friendly and cheerful, it would have been nice to see even a smile on the staff faces! Pool bar staff were dismal and even the Horizon Lounge staff needed a happy pill. Sorry, but it was disappointing to me.
Whatever you do DO NOT book the Executive Marina View Suite for the extra $$$. What a disappointment this was, the room was very basic and needs a desperate update, in particular the shower and bath, there was no way I was bathing my kids in that bath, tiles cracked and chipped, mold in the shower I actually couldn't wait to go home and shower. Coffee stains on the desk, the TV remote was useless, looks like the sliding glass door had been smashed and repaired. The pool was good, the tables outside the pool area are bad, completely unlevel to sit at and have a drink or food. I mentioned this on check-out and they could not care one bit, the man at reception couldn't even look at me when I was talking about it. Not sure where they get the 5 star hotel title from but this hotel is far from 5 star!
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