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Shangri-La Hotel, The Marina, Cairns

  1. Cairns City
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Reviews, get directions and contact details for Shangri-La Hotel, The Marina, Cairns

Shangri-La Hotel, The Marina, Cairns

About

Set upon the Cairns foreshore, Shangri-La Hotel, The Marina, Cairns offers picturesque views of the pristine Marina complemented by luxury 5 star service.

Story

Only a short stroll from the City Centre, Esplanade Lagoon, Reef Fleet Terminal and an integral part of the Pier Shopping Complex, Shangri-La Hotel, The Marina, Cairns is the ideal location for your Tropical North Queensland vacation. Guests will enjoy Shangri-La’s distinctive "Hospitality from the Heart", together with an unsurpassed level of chic style and elegance.

Address: Pier Point Rd, Cairns City QLD 4870, Australia
Phone: (07) 4031 1411
moc.al-irgnahs@cmls
State: Queensland
City: Cairns City
Zip Code: 4870


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Reviews
8 nights in a one bedroom suite and honestly we were sad to leave. The room, while showing signs of wear and tear, was incredibly spacious and comfortable with gorgeous views. The shower and bath were both delightful after long days of exploring and sunshine. Daily room service timing was sporadic but always did a great job. The wine and fruit plate were an added bonus!nnIn addition to the comfortable room, the hotel itself was a fantastic experience. I had a minor complaint on the first day and the front desk staff were amazing to kindly offer a quick resolution, including options. All of the staff were warm and friendly with a special shout out to Scarlet at the pool bar who went above and beyond.nnThe Horizon Lounge was a lovely spot to start each day and kick off an evening with plenty of both staples and rotating options. The room was comfortable with a great vibe and It was fun sitting on the mezzanine level and people watching.nnThe pool is one of my favourites – again, showing some wear and tear, but surrounded by the gardens with plenty of seating, the pool waterfall really adds to the ambiance. Pool bar menu had fantastic options of both food and drinks and service was quick. The lounges are exactly that and don’t go upright beyond 150degrees, but are still comfortable.nnWhile there were some noisy evenings, that's what you get for staying amongst so many cool things to do and most nights it was wrapped up by midnight.nnWhile there is an array of newer and shinier hotels in Cairns, I’d be hard pressed to find a reason to not come back to the Shangri-La.
Second time staying at the marina cairns. Both times amazing. I read reviews about rooms above the pier bar and since we were travelling with our daughter and not booking a horizon room we requested a room away from the pier bar. We stayed in a suite and it was perfect very quiet great view and space. Breakfast buffet was great everyday.
Awesome location, rooms with harbour view were very good. Rooms were clean, Staff friendly , valet parking guys were very prompt and patient with 8 people getting in and out of cars, very helpful with luggage. Pool was beautiful, the whole hotel was very clean
Wow. What a great choice to stay in the hub of Cairns. Everything within walking distance, clean rooms great service and a fantastic eagles nest view of the Marina with all the offshore activities right on the doorstep.nWe opted for the breakfast and between 5-7 pm evening drinks and canapés package offer in the Horizon Club. Thank-you Federica for your very courteous and professional service.nFood offering was buffet all you can eat and drink in the evening. Certainly saved walking outside the hotel and finding dining alternatives.nWill certainly book again when visiting again. Highly recommended.nThank you Shangri-La.
Stayed in the 1 bedroom suite for 4 nights in August. It was an absolutely beautiful room with a stunning view of the Marina and all the way round to Cairns city. You could watch the sun rise in the morning and set in the evening from the awesome balcony. Which was very private.nGraeme the concierge was very helpful and made our welcome very pleasant.nThe Horizon club was good. Breakfast was tasty with quite a few options. The coffee and tea could have been better, as there was no barrister to make a proper coffee only a machine, which was very difficult to try and get a pot of tea out of.nWe only attended the evening canapés once, but they were fantastic.nThe only a couple of things that were not good. We had no hot water on our last night in the Hotel after spending the day on the reef. They were not able to rectify the problem and did not get us another comparable room.nThey also short sheeted the beds for the last couple of nights we stayed. We stated with the bed having a bottom sheet, a bed sheet and the comforter. The last 2 nights we had a bottom sheet that didn’t cover the mattress and no bed sheet just the comforter. Not sure what was going on there, but it was not a major issue just an annoyance. Something you would not expect from a Shangri-La Hotel.nI would still stay here gain despite my couple of issues, as it is in a prime location and the room was fantastic. Cheers
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