Jaben Store

This branch is conveniently located at the Melbourne CBD area and has plenty of helpful staff members. Raj has been a helpful team member assisting me in selecting the right computing device from multiple different selections available. He also assisted me in getting the suitable accessories and guiding me with the best promotions available during this time and explaining to me how it all works together.

Came in to check out the new Bose noise cancelling headphones only to come across a very rude sales person that deliberately pushed a ladder through although I offered to move the ladder aside. Perhaps I didn’t hear the ladder coming. Perhaps he doesn’t have any brain cells to understand the concept of space. On a lighter note the Bose Quiet Comfort Ultra Headphones works like a charm. Here are some pictures so we can all avoid this prick

Bought a fridge online Delivered damaged and driver refused to take it back Tried contacting someone from JB HIFI, no complaints process on the phone anymore, only sales SURPRISE. Online enquiries and chat may as well be a bot, stated pickup would occur 1 week later, pickup window never advised and fell through. Stuck with a damaged fridge, that I had to pay for, no assurance of refund and no prospect of ever collecting it. No service, no timely responses, trying to move house and is a massive inconvenience as ended up having to buy a new fridge through another company, good guys, which went perfectly. Tried to resolve issue through online chat, told me they couldn’t help and terminated the chat. Absolute disgrace of a company, won’t be buying online again. Everyone else BE AWARE, this was a very simple purchase and paid extra for delivery and package of box collection. Ticket number 2044747. Cheers.

Went in today to buy a new MacBook for myself. Store salesman helped us but was awful in the process. Can't remember his name but he was wearing a blue shirt and black shorts with light coloured hair. He completely mansplained everything to me and my wife and was very dismissive of her questions. Tried to sell us products we didn't need and only talked to me and not my wife. Very disgusting and sexist. When we ended up going with the M1 MacBook and not M2 he made us feel like we were cheap??? like many people cannot even afford a MacBook, disgusting behaviour from staff. Turns out my wife knew more than him anyway. She pointed out that the M1 has a fingerprint sensor and he completely dismissed her and told her it doesn't. Well guess what? It does have a fingerprint sensor. I have attached pictures to prove it. I hope whatever his name is remembers this review and hopefully doesn't treat his future customers like this.

The service was excellent. The lady that served me was very polite and we had a great chat about PC gaming. I didn’t catch her name but she was very polite. Store was clean and tidy and an easy to follow lay out.

Staff are friendly, got to try some products on the display before actually buying it.

I had a great experience here. There was a very helpful young guy who was taking the mac laptop section, unfortunately didn’t catch his name. Helped me find exactly what I wanted and went out of his way to inform me about my student discount which got me a great price. I was considering the midnight colour until i was told fingerprints are a bigger issue on this colour which was extremely helpful. It was a very fast experience despite the fact it was extremely busy.

I had unfortunate experiences at this store. The staffs are so unfriendly. On Black Friday, I visited for a click and collect order. The cashier displayed impatience, tossing my items onto the desk and loudly throwing the pen after obtaining my signature. Returning for a price match today, a staff member insisted I needed to queue again when I am actually in the line. Then he claimed that this is an active service, they only assisted those purchasing products. This seemed absurd and left me questioning if he is racist. Overall, I won’t come to this store again because of the unfriendly staff and poor service.

Very impressed with their customer service!! We came to the shop to replace the headphone under warranty. Multiple staffs helped us which we felt sorry to make such trouble but they were all so nice to us. Especially many thanks to Angela!! Btw I really recommend buying extra cover, worth it.

Popped In on Boxing Day. You could not move in there. Was approached by a lovely sales person, her name was NESS. She helped me out with info on the Samsung watch then helped me skip the queue by putting the sale through for me on the spot. NESS was so chilled & happy to help considering the store was total kaos. Excellent service & i will be back