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Holiday Inn Parramatta

  2. Bonnet Bay Lodging

Reviews, get directions and contact details for Holiday Inn Parramatta

Holiday Inn Parramatta

About

Be it business or pleasure, Holiday Inn Parramatta is the perfect choice. Our hotel places you in Western Sydney’s bustling CBD of Parramatta – within walking distance of major retail, commercial and transport facilities.

Story

Located in the geographical centre of Sydney. With major highways, the Blue Mountains, Rosehill Racecourse and Sydney Olympic Park within easy reach, you’ll find the location convenient to popular destinations, attractions, businesses and shopping.

Address: 18-40 Anderson St, Parramatta NSW 2150, Australia
Phone: (02) 9891 1277
moc.attamarrapih@ofni
State: New South Wales
Zip Code: 2150


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We had a fantastic experience during our three night stay. The front desk staff were friendly and approachable. They were able to accommodate us when our flight landed early with an early check-in. They also offered us complimentary breakfast for signing up for their rewards program. The room was clean and equipped with modern technology, including a wireless phone charger. The daily housekeepers did a wonderful job and kept the room clean and stocked. The hotel is situated close to the train station, so we had no problem getting around. Overall, we had a pleasant experience.
We were greeted with a big smile by Lauren, she was friendly and had great customer service explained the process and gave extra information on what to do in Sydney for us. Our room was clean and had everything we needed for our stay, comfortable beds, good space. Had an issue with the door which Lauren dealt with and within a short time the issue was resolved. Only had a small snack from the restaurant, staff were friendy. Overall a wonderful experience staying here and would stay again.
amazing service all staff was so friendly, it’s a 3 hour drive where we live with no liscence they let us keep luggage there so we could go out after checkout and chill out in the pool while waiting for trains back as there were problems. Very clean, very helpful, good food. Overall just a great place
The staff were fantastic, every person I spoke with was very lovely and professional. The room however was not what I expected.nnI paid over $200 a night and found a cockroach running through the room. While the staff did remove it promptly, had I known about the uncleanliness of hotel I probably wouldn’t have stayed here.
I checked into the holiday inn last night. My reservation is for a standard room. I didn't ask for it, but a friendly staff member was kind enough to upgrade the room directly for me. This upgraded room has a living room and a bedroom. As soon as we walked in the door we smelled a musty smell but we didn't know why it was there. Around 12 p.m., we started taking off our shoes to get ready for the shower. We walked barefoot and found half the living room carpet was wet. That's where the bad smell comes from. We found the staff, who said the water from the toilet had seeped into the living room. And gave us a solution, change the room or give us a discount. That night we had already put our clothes in the closet and our toiletries and skincare products in the bathroom. It'll be a hassle to change rooms again. We need to pack everything. Let's choose discount. When we checked out the next morning, something unpleasant happened. We spoke to an Indian manager whose first name is M, who at first feigned ignorance to inquire about the night's events. Then he told us that there couldn't be any discount and that we had been given the option to change rooms last night. The point is that the attitude is consistently bad, unapologetic and impatient. The solution given by the staff last night is completely at odds with what he said. All the other staff I met at the holiday inn were friendly, but the manager made us very sad and angry. I think service attitude is very important to customers. I have checked out so far, and the $100 deposit I paid was also deducted. I will update my comment if it is returned later, but if it is not returned, then this hotel is really horrible, withholding my deposit without causing any damage to my room. If the deposit is not returned, I will go through the government process to ask for the return of my deposit.
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