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Holiday Inn Darling Harbour

  2. Bonnet Bay Lodging

Reviews, get directions and contact details for Holiday Inn Darling Harbour

Holiday Inn Darling Harbour
Address: 68 Harbour St, Sydney NSW 2000, Australia
Phone: (02) 9291 0200
State: New South Wales
Zip Code: 2000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
The best aspect of this hotel is its location — right in the heart of Chinatown, with easy access to Darling Harbour. Although you should in any case avoid an apartment on the first floor, as it can get quite loud.nUpon arrival, I was initially given a room that smelled strongly of cigarettes. Thankfully, this issue was quickly resolved after I reported it to reception.nHowever, overall service quality left much to be desired, and I would not recommend staying here. During my 7-night stay, not once did I receive a greeting from any hotel staff. It was evident that the hotel prioritizes airline crews who arrive in groups, rather than individual travelers.nI actually chose to stay at Furama besides the location, attracted by the promise of breakfast options — but this proved to be another disappointment. The breakfast was poor, with limited choices, cramped with guests struggling to move around the breakfast tables. Staff in the breakfast area seemed more interested in chatting with each other than assisting guests.nRoom service was equally unsatisfactory. Cleaning is only provided upon request by leaving a sign outside the door, which I did for two consecutive days. No one came. On the second day, I called reception around 4 pm and was told cleaning usually occurs between 12 pm and 5 pm, and that someone would be sent. No one arrived, and I had to personally track down staff just to get clean towels.nThe gym facilities were also disappointing. Access to the laundry room requires passing through the gym, which had an unpleasant odor. In addition, service elevators are located inside the gym, with staff constantly coming and going, making it uncomfortable to exercise due to the constant disturbance.nI booked the trip via an agency, and had already informed the agency to not recommend the hotel anymore.nI also read the hotel’s responses to other guests, and I found them troubling. First, they disclose details of guests’ stays, which raises privacy concerns. Second, rather than acknowledging issues, they tend to offer excuses to justify poor service instead of addressing it constructively.
The Goodn1. This hotel is situated at a very ideal locationn- Near the Central Stationn- Walking distance to the Sydney Fish Market and Darling Harbourn- Nearby shops all opened till 9-10pm, much later than most shops within the Sydney CBDn- Some tours e.g. blue mountain tour offer pickup at this locationnn2. The hotel room was big enough and clean. Comfortable bed and flooring. Altogether a good place to rest at.nn3. The reception staff were friendly and very approachable.nnThe Badn1. There is very poor insulation between the bathroom door and the bathroom interior. This means your feet will freeze up whenever you are outside the shower area.nn2. The daily room cleaning service is inconsistent. Some days we get two complimentary bottles of water, some day we do not. Our bathroom essentials i.e. body soap, shampoo, tissue, etc. were not filled up. It would be good for staff to check up on these essentials.nn3. For the cost of booking this hotel, the guest laundry machines are super expensive to use. Most 4 star hotels offer complimentary usage by guests.nnAll in all, will I stay in this hotel again? That's a maybe for me.
Great location, only few steps to Chinatown! Breakfast is good with lots of different choices everyday. And receptionist staffs are very accomodating. They’re doing the best to give us same room for our case several booking codes for each day, 3 separate rooms. Crazy how the staffs still handled us with smile would love to stay here again!
On the first day of my stay, I properly hung the “Please clean the room” sign on the door during the correct hours, but no housekeeping came at all.nnOn the second day, while tidying up the bed myself, I discovered that the pillow I had been using contained visible stains/unknown residue inside, which was extremely unhygienic and disturbing.nnI immediately reported this to the front desk. Staff said they would discuss it with the manager and get back to me in the evening, but no one followed up. Later, a different staff member told me to wait until the next morning, yet there was still no explanation or apology.nnI clearly stated that I did not want any financial compensation — I only expected a serious explanation and a sincere apology regarding the hygiene issue. Instead, the response felt dismissive, with repeated hints about offering a free breakfast, while completely avoiding any apology or accountability.nnThis hotel may have a convenient location near Chinatown and QVB, but the housekeeping standards and customer service are far below acceptable levels.nAfter this experience, I would not stay here again and do not recommend it to others.
Fantastic accommodation in an unbeatable location! It’s right in the heart of everything—just steps from Chinatown, great restaurants, Darling Harbour, and plenty of public transport options. Super convenient for exploring the city. Highly recommend for anyone wanting comfort and easy access to all the major spots!
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